Customer Relationship Management (CRM)

Systems that manage patients' contact data by organizing and managing current patients and potential/acquired patients, much like sales organizations do. These tools are also used for improving care collaboration.

Subject Expert
Chandler Katschke
Associate Engagement Partner
KLAS Associate Engagement Partner - Chandler Katschke
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Performance Data

Overall Score by Product

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Products Appearing in Decisions

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Overall Score by Question Topic

Example Customer Relationship Management (CRM) overall score by question topic image

Provider Facility Size by Product

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Provider Facility Type by Product

Example Customer Relationship Management (CRM) provider facility type by product image
Current Time Inside Cache Tag Helper: 4/2/2026 2:31:47 PM and Model.SegmentId = 281

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Reducing Filters

Unlike sizing filters, reducing filters DO NOT recalculate scores based on the evaluations that meet these requirements. They narrow the list of solutions to show the vendors and solutions that can meet a specific need.

This data is based on interviews with a sample of the firms' recent clients. As a result, it is not necessarily comprehensive of all work a firm may do in this segment.

We require a minimum of 2 confirmations of a service performed in the last 3 years for a solution to qualify.