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User Commentary
Relationship
ZeOmega is an expert in what they do. They are very available and accommodating. They help us work...
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Relationship
We have pretty much every module ZeOmega has put out. I don't think that there is anything else that...
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Operations
With ZeOmega the only issue with training is that we have to schedule it. There isn't on-demand...
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Operations, Product
The system is very easy to configure. It is really user friendly.
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Operations
ZeOmega's upgrades have been exactly what we expected, but the vendor has handled them very well....
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Product
Jiva is good. It meets most of our business needs. The vendor is generally meeting our expectations...
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Loyalty
We are going to replace Jiva, and we aren’t sure what we are going to select. Our state has changed...
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Operations, Product
The Jiva application is easy to configure. It is easy to use from an administrative perspective....
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Culture, Relationship
ZeOmega’s vendor relationship could improve. They could improve how they interact with their...
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Loyalty
Jiva is a great product. We are helping to integrate it with functionality with our claims and...
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Value
Jiva is expensive, so as soon as I say I want something, it costs me money. I have to pay a per...
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Relationship, Operations
When we implemented Jiva years ago, there was a solid partnership. ZeOmega came on-site, and we were...
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Operations
There was a tiny bit of chaos and adjustment for us due to how we implemented Jiva, but that was to...
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Product
Reporting is our biggest challenge in Jiva. For our plans, there is a lot of complex reporting that...
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Relationship
I would recommend that healthcare organizations use a trusted consultant partner with experience in...
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Operations
It would have been super helpful to get everyone fully trained on Jiva before we started the...
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Relationship
The partnership with ZeOmega is good. They have been invested in our initiatives concerning our...
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Operations
With what is out there, I would recommend ZeOmega. They do a really good job with operations....
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Product
Jiva has been a pretty good system. We have an ecosystem where we have to integrate all our...
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Culture
With Jiva, there was some care-coordination stuff that was part of the sales pitch and that ZeOmega...
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Relationship
I have a high level of satisfaction with the platform and solution. We have always had road bumps,...
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Relationship
I think we have some opportunities in our work with the vendor. I don't think we are necessarily...
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Operations, Product
Once we get the system implemented and working, it is pretty slick. It is a great little system. We...
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Operations
We haven't utilized a lot of their training because of the way we do our work. What the vendor...
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Culture
There are not any issues. The system can do everything we were shown in the sales cycle. I have...
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Loyalty, Product
The system is a component for collecting prior authorization data and moving through the case...
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Relationship
We have to call a phone number. We can't get in contact with somebody directly. There is a triage...
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Value
We get our money's worth for what we pay. Our ROI calculations have shown a lot of value.
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Relationship, Value
ZeOmega has been a good partner for us over the years. They work closely with us on what we are...
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Operations, Product
Jiva is incredibly functional, but it may not be the easiest system to learn right out of the box....
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Loyalty, Relationship
ZeOmega has a very clear vision, but they sometimes underestimate their delivery time frames. They...
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Relationship
My people would say that there is always room for improvement with ZeOmega's phone and web support....
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Operations, Product
Our last upgrade for Jiva wasn't more painful than we expected it to be, and Jiva's feature set is...
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Loyalty
We will do an assessment for Jiva over the next few years and do a market scan to determine whether...
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Product, Value
The system's functions are okay, but the system is pricey, and it doesn't always have the best...
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Product
I don't think that Jiva necessarily stands out in a crowd. In Jiva's case, I think there is no...
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Relationship
The vendor's support isn't great. That isn't a shock though. ZeOmega's executives aren't nearly as...
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Product
I would tell others that Jiva is okay. There is nothing inherently wrong with it. I wouldn't...
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Loyalty, Operations
I don't really need any training, but ZeOmega provides training. So if a user needs it, they have it...
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Relationship
ZeOmega is very good at involving their higher-ups, but ZeOmega probably needs additional support...
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Product
Jiva works with other products in terms of integration. ZeOmega definitely supports our connection...
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Operations, Product
My biggest feedback on upgrades for ZeOmega would be to focus less on dates and more on quality. At...
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Product
Jiva is a good product, but we get a lot of varied opinions on the product quality depending on who...
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Relationship
Our account representatives from ZeOmega are always really good. They are very responsive and value...
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Product
Jiva was initially designed to be a documentation system. ZeOmega has customized and developed the...
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Value
Jiva is a little pricey. When we build something into Jiva as a customization, ZeOmega periodically...
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Operations, Product, Value
ZeOmega needs to make their upgrades simpler and less time consuming. They also need to improve...
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Relationship
ZeOmega is a great company. I can always get them on a call within about 15 minutes when I have an...
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Value
Over the years, ZeOmega has improved with how much they nickel-and-dime us. In the past, they would...
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Operations
ZeOmega's training was really well done. We identified some gaps later with information that would...
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Loyalty, Operations, Product
We have had trouble with the vendor's most recent upgrade. That has been a pretty big setback....
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Culture, Product
ZeOmega doesn't always deliver the functionality that we need, but they are transparent about that....
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Product
Jiva has limitations in what it can do, and that is the biggest issue. There is not a lot of...
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Culture, Value
We have a package in our contract for a certain number of hours toward changes or fixes. The vendor...
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Operations
ZeOmega does a good job with upgrades. They tell us everything that will change and how things will...
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Operations
There isn’t really any ongoing training for Jiva. Sometimes ZeOmega does demos and comes out with...
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Culture
ZeOmega is very clear on what is in their upgrades, but when we are buying a new system, we don't...
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Product
We do a lot of finagling to get Jiva to work. We have to do a lot of integration with our state,...
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Relationship
ZeOmega doesn’t keep all their promises, but I have never met a vendor who does. For critical...
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Value
ZeOmega enjoys charging us for every little thing, unfortunately. That is probably one of our...
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Operations
The training could be better because I have to create all the materials. The training materials from...
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Product
The product works and meets our needs. The vendor oversells things a bit, though. There is some...
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Relationship
The vendor doesn’t always come to us with solutions. We usually have to do the solving, but ZeOmega...
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Relationship
I work very closely with our account executive. ZeOmega has great employee longevity. I have had the...
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Relationship
If there is a critical problem, the support team is incredibly responsive. For example, I was on the...
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Value
ZeOmega avoids charging for every little thing, but we did not feel like that a year ago. We had to...
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Operations, Product
In about half of the releases, we find several defects. When that happens, we have to get a new...
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Relationship
We don't have a lot of involvement with the ZeOmega executives, but we know we can get to them if we...
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Relationship
There are some little things that we would like done a bit differently. It is possible that ZeOmega...
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Value
Based on the software that I have seen, Jiva is very expensive. We get value from it; it is just...
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Relationship, Product, Value
ZeOmega has worked with us over the years to do as good a job as they can customizing the...
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Relationship, Operations
For implementations, the vendor has a good professional services team that actually meets with us...
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Relationship
The vendor keeps about 90% of their promises. No vendor is going to keep 100% of their promises. In...
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Product
The end users don't think the product is as intuitive as it should be compared to other platforms....
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Relationship, Value
The product has some gaps, and it is not extremely customizable. No out-of-the-box system is going...
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Relationship, Product
The vendor is behind on technology. We don't see new technology materializing, and it takes a while...
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Relationship
The vendor is a good partner for us. Our relationship used to be rocky several years ago, but the...
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Loyalty, Value
Since Jiva is already established in our organization, I would not go out and buy a new system right...
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Relationship
The vendor alerts us about issues about half the time. They obviously don't know about every problem...
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Value
We do get our money’s worth with this product. And if some users disagree with me, that is only...
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Product, Value
ZeOmega allows us to build a lot of things on our own, and that really saves us a lot of money. We...
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Relationship, Operations
There are always problems with implementations. We sometimes have a little trouble with old or...
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Product
Jiva’s ease of use is so good that sometimes users get confused because they have more than one...
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