Commentary Summary
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User Commentary
Relationship, Product
VirtualHealth has done several integrations with critical clinical software that we need access to...
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Product
We have been pleased with VirtualHealth. HELIOS has been performing well. I don't ever think there...
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Relationship, Product
I would tell a peer that our relationship with VirtualHealth has been highly collaborative. They...
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Relationship, Product
My team is not very technical, and I hear from them that HELIOS is user friendly. They sometimes say...
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Relationship
I can pick up the phone and call anybody I need at VirtualHealth. I can easily send an email and ask...
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Loyalty
I am not sure that VirtualHealth is a vendor that we will end up sticking with in the future. Other...
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Product
VirtualHealth doesn't support our interoperability needs. Overall, the system is just another...
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Operations
VirtualHealth did a pretty good job with our training. HELIOS is easier to use than some of our...
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Relationship, Product
A lot of the things we have had to do with the vendor have been design projects. The vendor should...
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Operations
When we do implementation or design projects, the vendor's executives are pretty available, but I...
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Product
There are some parts of the system that the vendor has been able to interface with other platforms,...
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Value
The issue is not necessarily that VirtualHealth charges for every little thing, but the financial...
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Loyalty, Product
We are still seeing issues with the releases. The vendor’s upgrades tend to break existing...
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Loyalty
One of the strategic discussions we have been having is what our long-term plan is with HELIOS. For...
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Operations
We have shouldered training ourselves. VirtualHealth did a train-the-trainer program, but the...
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Loyalty, Relationship
The vendor's general communication and customer responsiveness have been improving. They are doing...
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Operations
The implementation is where I would rate VirtualHealth on the higher side of being a willing...
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Operations
We do a fair amount of training, and the training for the implementation was very helpful....
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Product
Most of our interoperability challenges are from the data sources outside of VirtualHealth, and most...
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Loyalty, Product
A lot of quality metrics can be driven out of the system, and the vendor doesn’t really build the...
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Relationship
VirtualHealth does not always communicate with us as quickly as we would like them to around issues...
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Relationship
VirtualHealth’s service is pretty fair. The vendor engages with us in regular face-to-face meetings...
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Loyalty
VirtualHealth and another vendor were on par with each other in terms of technology. But our...
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Loyalty, Operations
We have seen some attrition with VirtualHealth in terms of their project-management and...
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Product
Right now, it is really difficult for our utilization-management team to prepare their workload for...
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