Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Product
TruBridge has been rolling out new technology, and their rollouts have been a lot smoother than they...
Login or Create an Account to see details.
Operations
A lot of TruBridge’s training stuff is available through a learning portal that we go through, but...
Login or Create an Account to see details.
Relationship
If I have an issue with TruBridge EHR, I can either pick up the phone and call or open a ticket on...
Login or Create an Account to see details.
Culture
TruBridge has some work to do, but that is more related to contracts than anything else. We have a...
Login or Create an Account to see details.
Product
TruBridge EHR is totally awful. We went backward in time clinically. There is just a lot of trouble...
Login or Create an Account to see details.
Product, Value
All in all, the system is beneficial for patients. It gives them the information they need and a way...
Login or Create an Account to see details.
Relationship
TruBridge has pretty good support. They do whatever they can to meet the needs of all the different...
Login or Create an Account to see details.
Product
There are a few things that would be nice for the system that the vendor is trying to modify. The...
Login or Create an Account to see details.
Relationship
One of the areas that continue to be a frustration for me is TruBridge’s ticketing system. When I...
Login or Create an Account to see details.
Loyalty, Relationship
Since TruBridge appointed the new president for the company, that person has been a little more...
Login or Create an Account to see details.
Product
TruBridge has made our lives full of inefficiencies and things that don't work properly. The...
Login or Create an Account to see details.
Operations
The training from TruBridge was extremely poor. When the trainer was asked difficult questions by...
Login or Create an Account to see details.
Product
TruBridge Patient Management doesn't integrate with other solutions at all. Everything is extra...
Login or Create an Account to see details.
Culture, Relationship
Our last couple of customer representatives have not been very proactive. The representative that we...
Login or Create an Account to see details.
Relationship, Operations
TruBridge sent out an optimization team, and they fixed a lot of the stuff that was broken when we...
Login or Create an Account to see details.
Culture, Loyalty
As soon as we are out of our contract with TruBridge, we are going to move. There are upcharges for...
Login or Create an Account to see details.
Operations, Product
The design of TruBridge EHR is terrible. The year 1990 called, and it wants its EHR back. Nothing in...
Login or Create an Account to see details.
Relationship
When we submit a ticket to TruBridge's customer support team, they update the status to say they are...
Login or Create an Account to see details.
Loyalty, Relationship, Value
We don’t have any trust built up with TruBridge. They haven’t introduced anything new that has taken...
Login or Create an Account to see details.
Loyalty, Value
One of the reasons we ended up with TruBridge EHR is because TruBridge was taking over Healthland at...
Login or Create an Account to see details.
Product
Many things are frustrating in TruBridge EHR. For example, if we want to create an ad hoc report for...
Login or Create an Account to see details.
Product
Everything we do in TruBridge EHR involves multiple windows. With a modern EHR, we should be able to...
Login or Create an Account to see details.
Loyalty, Relationship
We will soon have to report on gender preferences and things, and there is a field in the EHR for...
Login or Create an Account to see details.
Loyalty
If I had a list of the top 10 and the bottom 10 EHRs, TruBridge EHR would probably be in the bottom...
Login or Create an Account to see details.
Product
The Order Chronology piece is not user friendly. Nursing staff have to dig through it in order to...
Login or Create an Account to see details.
Product
Inputting a patient's medical history and social history is not a streamlined part of the visit. We...
Login or Create an Account to see details.
Loyalty, Product
The vendor's most recent upgrades, including their updates to their service when we have a problem...
Login or Create an Account to see details.
Operations
A major part of the reason that I would not recommend TruBridge EHR is that their onboarding process...
Login or Create an Account to see details.
Product
The vendor’s updates to move to the web client were great, but the in between when we were on two...
Login or Create an Account to see details.
Product
The health history tab is great; however, we need a better way to integrate this into the...
Login or Create an Account to see details.
Operations, Product
I have a hard time getting staff to adopt new EHR functions because their trust in TruBridge EHR is...
Login or Create an Account to see details.
Product
Reporting is difficult, and sometimes the reports do not format correctly. I have staff members that...
Login or Create an Account to see details.
Product
Some of the registration elements are not easy, especially the emergency contact element. The...
Login or Create an Account to see details.
Operations, Product
I have had a hard time getting the interoperability options to work properly. We had a whole year...
Login or Create an Account to see details.
Product
I absolutely hate some of the workflows that have to be completed to meet eCQMs. They are out of the...
Login or Create an Account to see details.
Relationship
When I call TruBridge, they will help me when I have a problem. However, the vendor's help is...
Login or Create an Account to see details.
Operations
In the beginning, TruBridge trained us, but we didn't get any extra training from the vendor. It...
Login or Create an Account to see details.
Product
It requires a lot of clicks for us to get from one place to another in the system. I would like it...
Login or Create an Account to see details.
Product
We have a little trouble every time the vendor does an update because that update always breaks...
Login or Create an Account to see details.
Operations
TruBridge told us that they could customize something for our organization. That was only halfway...
Login or Create an Account to see details.
Relationship, Operations
I only get to talk to one person at TruBridge. TruBridge doesn't drive tangible outcomes anywhere....
Login or Create an Account to see details.
Product
I would not buy TruBridge EHR again because of data integrity, account management follow-up, and the...
Login or Create an Account to see details.
Relationship
TruBridge doesn't keep all their promises. I feel like that issue is mostly with the expectation...
Login or Create an Account to see details.
Value
My expectations for Trubridge are that they will charge us for everything. I have become accustomed...
Login or Create an Account to see details.
Operations
Regarding training, TruBridge tries. They have an LMS that can be very convenient, but the problem...
Login or Create an Account to see details.
Value
We get what we pay for. TruBridge EHR is not as expensive as a lot of EHRs. But it does cost us in...
Login or Create an Account to see details.
Relationship, Product
TruBridge is awful at supporting our organization’s integration goals because they had an...
Login or Create an Account to see details.
Relationship
TruBridge has been trying to be proactive. They at least notify us of problems. They communicate...
Login or Create an Account to see details.
Culture, Value
CPSI charges us for every little thing. We had a couple of extra interfaces that we needed to get...
Login or Create an Account to see details.
Relationship
CPSI is really trying to improve their system. They have a new portal called their Dream Factory...
Login or Create an Account to see details.
Product
The system's user interface is very old school. CPSI is trying very hard to bring it up to modern...
Login or Create an Account to see details.
Relationship
CPSI's customer support people are pretty involved and reactive. When we put in a ticket or call...
Login or Create an Account to see details.
Product
Evident Thrive EHR works very well for us and is everything we need on the nursing end. I hear more...
Login or Create an Account to see details.
Product
We have problems getting Evident Thrive EHR to operate with our other systems. There are some...
Login or Create an Account to see details.
Value
I would buy Evident Thrive EHR again because CPSI gets the job done at a fair price for a small facility....
Login or Create an Account to see details.
Culture, Relationship, Product
CPSI promised us a new platform, and they made some changes on one side, but they have done nothing...
Login or Create an Account to see details.
Value
CPSI nickel-and-dimes me to death on every interface, whether bidirectional or unidirectional. Then...
Login or Create an Account to see details.
Relationship, Product
CPSI's updates inevitably cause other things to fail. We will have an update one day, and the next...
Login or Create an Account to see details.
Relationship
Some of our tickets have to go through a ridiculous number of committees before the vendor decides...
Login or Create an Account to see details.
Relationship
I have had good luck with CPSI’s account representatives. They take care of anything I need, and...
Login or Create an Account to see details.
Product
Evident Thrive EHR’s ease of use is getting better. CPSI has been moving more things toward the CW5...
Login or Create an Account to see details.
Relationship, Operations, Product
Some instructions in the online PDFs of the books that tell us how to do everything could be updated...
Login or Create an Account to see details.
Operations
CPSI has a site with user videos that walk us through changes and let us practice things. That has...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Things in general have been very good with Evident Thrive EHR. The system is much better than it...
Login or Create an Account to see details.
Relationship, Operations
An opportunity for improvement for CPSI is more education for me. Part of the problem with CPSI is...
Login or Create an Account to see details.
Operations
The hospital administration is to blame for some aspects of the poor implementation and rollout....
Login or Create an Account to see details.
Product
Gathering data for MIPS in Evident Thrive EHR has been difficult. Part of that may be on our staff...
Login or Create an Account to see details.
Value
Evident Thrive EHR is considerably less expensive than what we had before.
Login or Create an Account to see details.
Loyalty, Operations, Product
Getting things running more smoothly in Evident Thrive EHR is going to take a little while.
Login or Create an Account to see details.
Relationship
CPSI has a pretty decent navigation system, and they have regular meetings where they talk about any...
Login or Create an Account to see details.
Loyalty, Relationship
We went with CPSI because we have a leader who has some experience with them at other organizations...
Login or Create an Account to see details.
Operations
There wasn’t nearly enough training for Evident Thrive Patient Management. The vendor came back...
Login or Create an Account to see details.
Relationship
CPSI’s delivery of the things we have asked for has been slow.
Login or Create an Account to see details.
Relationship
If we call CPSI during business hours, their support isn’t bad, but after 5 p.m. and on weekends and...
Login or Create an Account to see details.
Operations
Our project manager during our CPSI implementation was available to us by phone or email, and they...
Login or Create an Account to see details.
Operations
While my recommendation of Evident Thrive Patient Management would not be horribly strong, it would...
Login or Create an Account to see details.
Operations
We had a short time frame for implementing Evident Thrive EHR, and that was very impactful to the...
Login or Create an Account to see details.
Product
Evident Thrive EHR has its limitations, and because of that, morale is pretty bad right now;...
Login or Create an Account to see details.
Relationship, Value
CPSI is much better than our previous vendor in their timeline for getting interfaces done and how...
Login or Create an Account to see details.
Loyalty, Value
Evident Thrive EHR is part of our long-term plans because it is what we can afford. I would buy it...
Login or Create an Account to see details.
Product
One problem that we have with the vendor is that when we have to send out a record or do an...
Login or Create an Account to see details.
Culture, Product
I understand why people use CPSI's system when price is their only consideration, but those people...
Login or Create an Account to see details.
Product
If an organization is going to try to use the product in their ED, they might as well ram their...
Login or Create an Account to see details.
Relationship, Product
CPSI hasn't been meeting our needs for several years. They have an okay financial side. However,...
Login or Create an Account to see details.
Operations, Product
Evident Thrive EHR is very old school and is not user friendly. A lot of the changes CPSI makes to...
Login or Create an Account to see details.
Loyalty, Value
We are looking at other EHR options so that we are on one system for our facility. Everyone in our...
Login or Create an Account to see details.
Relationship
CPSI could be more proactive. CPSI’s support team responds to our messages, but they may not have...
Login or Create an Account to see details.
Loyalty, Product
We don't see a ton of outcomes with Evident Thrive EHR, but I know CPSI is trying to improve. CPSI...
Login or Create an Account to see details.
Loyalty, Product
The innovation with CPSI has been out of the park, and that is where they have a good market share....
Login or Create an Account to see details.
Product
Currently, people in different departments can only work in certain parts of the system. People in...
Login or Create an Account to see details.
Relationship, Operations
The upgrades for CPSI's system are handled through our IT department, and that process seems to be...
Login or Create an Account to see details.
Culture, Loyalty
The reason we went with CPSI is that we couldn't afford a big vendor. For a hospital of our size,...
Login or Create an Account to see details.
Loyalty
CPSI's product is not in our long-term plans because our health system is transitioning us to a...
Login or Create an Account to see details.
Relationship
With CPSI, when we have to call in for troubleshooting services, the vendor just says that is how...
Login or Create an Account to see details.
Loyalty
We needed an all-in-one EHR. We needed something to handle a lot of areas. CPSI's product is not...
Login or Create an Account to see details.
Relationship
Support is what CPSI does best. For the most part, when we get assigned a person, they usually can...
Login or Create an Account to see details.
Relationship, Product
CPSI used to be better at being able to fix the things we needed to be fixed, but they reorganized....
Login or Create an Account to see details.
Operations
As far as training the providers goes, we use notes. We don't even use the encounter data submission...
Login or Create an Account to see details.
Loyalty
Probably the only thing we really have difficulty with as far as documentation goes is that the...
Login or Create an Account to see details.
Product
With Evident Thrive Patient Management, I like that everything is all there in one place. I also...
Login or Create an Account to see details.
Product
The only improvement we would really like to see is in the closing of the A/R days. The vendor...
Login or Create an Account to see details.
Product
CPSI keeps up with every mandate that we have from CMS. One thing I really like is that we have...
Login or Create an Account to see details.
Relationship
We met with a higher-up at CPSI once, and they assured us they were going to get back to us. I have...
Login or Create an Account to see details.
Loyalty
We viewed a lot of EHRs years ago, and we felt that Evident Thrive EHR met our needs. We felt like...
Login or Create an Account to see details.
Relationship
CPSI’s customer support is hit and miss. I know the people in different areas who are qualified. The...
Login or Create an Account to see details.
Relationship
We work with lots of people every day, and then we call on a Monday morning and are suddenly told...
Login or Create an Account to see details.
Value
CPSI used to be bad about charging for things; that was one of their downfalls. They still charge...
Login or Create an Account to see details.
Relationship, Product
Evident Thrive EHR has come a long way in ease of use; however, there is some quirkiness, and I...
Login or Create an Account to see details.
Relationship
The problem is that CPSI has many fingers in too many areas, so when they send out information, they...
Login or Create an Account to see details.
Loyalty, Product
CPSI continues to move forward with the core measures that the federal government puts in process,...
Login or Create an Account to see details.
Product
The day-to-day processes in Evident Thrive EHR are simple and straightforward. We can easily access...
Login or Create an Account to see details.
Relationship, Operations
CPSI recently upgraded to a new web-based service. The new upgrade to the web client is very nice....
Login or Create an Account to see details.
Product, Value
When mandates come down, there seem to be additional charges from CPSI for everything that has to...
Login or Create an Account to see details.
Value
CPSI considers small rural hospitals, so they do give price advantages to those instead of having a...
Login or Create an Account to see details.
Relationship
Anytime we upgrade our equipment, such as our IV pumps, for instance, it is very difficult to get...
Login or Create an Account to see details.
Value
Evident Thrive EHR is pretty easy to use, especially with the latest upgrade. We have gotten our...
Login or Create an Account to see details.
Product
The EHR is very difficult to get information out of. The reports are very cumbersome to build. It is...
Login or Create an Account to see details.
Relationship, Value
I wouldn't buy Evident Thrive Patient Management again. The vendor isn't good with innovating to...
Login or Create an Account to see details.
Relationship, Product
CPSI's stability has worked well for them.
Login or Create an Account to see details.
Loyalty, Product
Evident Thrive Patient Management is a very old system. It is not pleasing to look at or work in. It...
Login or Create an Account to see details.
Relationship
Some of the people in customer support are very good. They know what they are talking about and...
Login or Create an Account to see details.
Relationship, Product
CPSI’s execution isn't always there. We get our hopes up, but then the functionality doesn't work...
Login or Create an Account to see details.
Value
We occasionally offer to help CPSI with things, and they offer services at either a reduced cost or...
Login or Create an Account to see details.
Operations
When there is an upgrade, CPSI posts videos on an online training portal or trains some of our...
Login or Create an Account to see details.
Relationship
For support, we usually go through the web first, and if we don't get what we need, then we can...
Login or Create an Account to see details.
Relationship
There is a gray area in terms of whether CPSI’s support team is capable of fixing our issues...
Login or Create an Account to see details.
Operations, Value
It is very evident that CPSI doesn’t have clinical people on their team, so Evident Thrive EHR is...
Login or Create an Account to see details.
Loyalty, Product
Evident Thrive EHR has gotten a lot better in the past year or two, and CPSI is trying to come out...
Login or Create an Account to see details.
Product
We have used Evident Thrive Patient Management for a long time. To my knowledge, CPSI keeps their...
Login or Create an Account to see details.
Relationship
I think CPSI's support has gone down a bit. We used to be able to call them, and they would resolve...
Login or Create an Account to see details.
Product
The eMAR process is a little kludgy, so I would like to have that be smoother; right now, we have to...
Login or Create an Account to see details.
Product
I haven't really used any other system, so I can't say what is different about Evident Thrive...
Login or Create an Account to see details.
Loyalty, Value
Part of the reason we have Evident Thrive EHR is that it is not very expensive. For a small...
Login or Create an Account to see details.
Operations
After our implementation, we felt like the vendor mostly forgot about us unless we needed help. No...
Login or Create an Account to see details.
Product
We don't have a lot of downtime with the system. The system is as stable as any other solution that...
Login or Create an Account to see details.
Relationship, Operations
CPSI's website has a section for known problems, but that section isn't very up-to-date. We are...
Login or Create an Account to see details.
Product
There are some things in the system that take more clicks than they should. That is just the...
Login or Create an Account to see details.
Loyalty, Value
The system is only meeting some of our needs. That isn't what we would like to see, but we don't...
Login or Create an Account to see details.
Loyalty, Product
We have a lot of complaints about character limits, which are a big deal for the business office in...
Login or Create an Account to see details.
Relationship, Operations
With the implementation of new products, CPSI doesn’t come on-site as much as they used to in order...
Login or Create an Account to see details.
Value
CPSI doesn’t avoid charging for every little thing. I think that is true for every EHR vendor out there....
Login or Create an Account to see details.
Loyalty, Product
When we moved to Evident Thrive EHR, the comparison to our old product was basically apples to...
Login or Create an Account to see details.
Operations
We are hosted, so for us, the implementations and upgrades go really well. When it comes to...
Login or Create an Account to see details.
Relationship
The vendor’s proactivity is really good. We do get a lot of communication emails from the...
Login or Create an Account to see details.
Loyalty, Product
Our providers say Evident Thrive EHR is too hard to use, and they are the ones who we got the system...
Login or Create an Account to see details.
Relationship
When we put in a ticket with the vendor, the quality of the support we will get will depend on the...
Login or Create an Account to see details.
Relationship
When we reach out to CPSI, they reach back out to us, so that isn't a problem. We have a...
Login or Create an Account to see details.
Operations
Right now, I would be very hesitant to recommend Evident Thrive EHR, and I would suggest that those...
Login or Create an Account to see details.
Product
We have had some issues with integrating Evident Thrive EHR into our ED. That process hasn't been...
Login or Create an Account to see details.
Loyalty, Product
The system's financial space is still on an old-school platform. The system's clinical documentation...
Login or Create an Account to see details.
Value
The product meets our needs, but our team doesn't like it. The all-in-one web-based solution will...
Login or Create an Account to see details.
Loyalty, Operations
CPSI is a parent company, and they owned Centriq. We were on Centriq for years, and we had...
Login or Create an Account to see details.
Loyalty
The vendor's new financial product isn't out yet. It is in the works though. However, that product...
Login or Create an Account to see details.
Value
There is a maintenance fee for everything with CPSI. When we bring on new providers, we have to get...
Login or Create an Account to see details.
Relationship
CPSI’s biggest asset is their customer service; they are top notch in that area. If we have an...
Login or Create an Account to see details.
Product
I wouldn’t buy Evident Thrive EHR again because although CPSI is geared toward small hospitals, they...
Login or Create an Account to see details.
Relationship
The vendor only keeps their promises as long as there is not a time frame added. Also, CPSI could do...
Login or Create an Account to see details.
Product
CPSI’s ability to take information in to quickly adapt to changing regulations is a drawback....
Login or Create an Account to see details.
Operations, Product
CPSI has gone to an automatic installation feature, so when they release an upgrade, it will...
Login or Create an Account to see details.
Relationship, Operations, Product
CPSI has changed their release notes, so the way we search them is cumbersome. The vendor has broken...
Login or Create an Account to see details.
Culture, Loyalty, Relationship, Value
CPSI will often tell us how to do something we need to do, and we will be excited that the system...
Login or Create an Account to see details.
Product
We are now able to get information into Evident Thrive Patient Management. But for a long time, we...
Login or Create an Account to see details.
Product
Lately, Evident Thrive Patient Management has seemed very cumbersome. CPSI has a different...
Login or Create an Account to see details.
Relationship, Product
When I asked to modify some things, doing that was almost painful. I know other people have opened...
Login or Create an Account to see details.
Relationship, Value
We have had the product for so long. I certainly know our goals have changed. If someone were going...
Login or Create an Account to see details.
Product
The only new thing we have seen from CPSI just ended up being another layer. The system didn't speed...
Login or Create an Account to see details.
Culture, Relationship
The product is not working as promoted. For the last few months, we have been trying to move to a...
Login or Create an Account to see details.
Product, Value
I would not buy Evident Thrive EHR again. It is coded in FORTRAN, which is an archaic language, so...
Login or Create an Account to see details.
Relationship, Product
It shouldn't be a surprise to anyone that Evident Thrive EHR is a half-baked product. When CPSI...
Login or Create an Account to see details.
Culture, Relationship
When we had a situation open for months, our new representative called and chatted with us to see...
Login or Create an Account to see details.
Culture, Value
At one point, we were attempting to access our own data, which we rightfully own. However, we were...
Login or Create an Account to see details.
Relationship, Value
Never in my life have I seen a vendor like CPSI. They are like an organized crime family. I have...
Login or Create an Account to see details.
Product
Evident Thrive EHR doesn't integrate well with our other systems at all.
Login or Create an Account to see details.
Relationship
CPSI’s support is almost nonexistent.
Login or Create an Account to see details.
Product, Value
Evident Thrive EHR is atrocious. It is a complete waste of our time, and we have had the same...
Login or Create an Account to see details.
Relationship
Evident Thrive EHR was a pretty robust system over 20 years ago, but it is completely outdated for...
Login or Create an Account to see details.
Relationship
CPSI's support team is slipping. They used to be really good, but now they are not so good.
Login or Create an Account to see details.
Loyalty, Relationship, Product
CPSI seems to be playing catchup all the time; they have so many things in motion that they can't...
Login or Create an Account to see details.
Loyalty, Product
We already have a new EHR; we just haven’t gone live with it yet. We haven’t had a problem with...
Login or Create an Account to see details.
Relationship, Operations
Recently, CPSI has listened to us. They have responded to some of our requests and fixed some...
Login or Create an Account to see details.
Relationship
When we put in a ticket, CPSI will often tell us to look at the information out there, but we have...
Login or Create an Account to see details.
Relationship, Product
When it comes to upgrades, CPSI is always willing to go ahead and help out. However, since our last...
Login or Create an Account to see details.
Product
Our end users don't complain about the product. A particular group that I work with always says the...
Login or Create an Account to see details.
Product
The product meets our goals. It meets the technology standards that we need it to meet.
Login or Create an Account to see details.
Relationship
If the vendor’s lower level of support can't figure something out, they need to let the upper level...
Login or Create an Account to see details.
Operations, Product
CPSI was running an app for clinicians to document things. It was structured and templated. Then the...
Login or Create an Account to see details.
Operations
The vendor has an on-demand, interactive web page for training, but talking to a human is a...
Login or Create an Account to see details.
Product
There is supposed to be a patient liability estimator in the admission process. For whatever reason,...
Login or Create an Account to see details.
Product
Evident Thrive EHR does not integrate with everything; that is terrible. We have gotten things to...
Login or Create an Account to see details.
Product
We would like CPSI's system to not look like a DOS screen. Evident Thrive EHR and our gold-standard...
Login or Create an Account to see details.
Operations, Product
CPSI tends to be careless when testing switches. Testing something on a test site obviously has a...
Login or Create an Account to see details.
Loyalty, Value
Hopefully, we are at the light at the end of our tunnel with Evident Thrive EHR and can move to...
Login or Create an Account to see details.
Relationship
CPSI is falling short and not living up to their potential. They could do more when it comes to...
Login or Create an Account to see details.
Product
At our location, we are accustomed to using wait-listed units. CPSI is unfamiliar with wait-listed...
Login or Create an Account to see details.
Loyalty
One of the reasons that we are moving away from Evident Thrive EHR is that the functionality we need...
Login or Create an Account to see details.
Loyalty, Product
We have outgrown Evident Thrive EHR, but the system might work fine for a smaller facility that...
Login or Create an Account to see details.
Product
People constantly complain about the system. It takes a certain amount of time for the system to...
Login or Create an Account to see details.
Operations
I don't really know what our initial training with Evident Thrive EHR was, but there didn't seem to...
Login or Create an Account to see details.
Product
Evident Thrive EHR has some limitations when it comes to the documents that it can take in. The...
Login or Create an Account to see details.
Operations, Product
Once users learn how to navigate the system, they have it down pretty well. The system is...
Login or Create an Account to see details.
Relationship
We had people from CPSI help us work through some workflow issues. When we had other day-to-day...
Login or Create an Account to see details.
Loyalty, Product
The product doesn't flow, connect, or do what I need it to do. It is old, doesn't do anything, and...
Login or Create an Account to see details.
Relationship
I know that CPSI is trying to keep their promises, but they can’t. They are doing a lot, but it is...
Login or Create an Account to see details.
Culture, Value
Recently, we signed an agreement with a partner of CPSI. We needed to get read-only database access...
Login or Create an Account to see details.
Operations
CPSI has an online portal for training, but they only come out here when they are trying to do some...
Login or Create an Account to see details.
Product, Value
CPSI supports interfacing for mandatory government requirements, but they charge a lot.
Login or Create an Account to see details.
Product
A lot of the issues are centered around the physician documentation portion. The problem is that the...
Login or Create an Account to see details.
Value
CPSI delivers new technology, but it is so expensive. It is unattainable. The marketplace for CPSI...
Login or Create an Account to see details.
Relationship
CPSI’s support has a long way to go. Things get queued to a single operator. If I call the support...
Login or Create an Account to see details.
Relationship
As soon as I get frustrated with something, I reach out to my CSM and tell them I am having issues....
Login or Create an Account to see details.
Loyalty
CPSI doesn’t have a medical office product. That is one reason why we are changing to another...
Login or Create an Account to see details.
Product, Value
The product is a simple, fairly easy-to-use system, and it does seem to interface with other...
Login or Create an Account to see details.
Relationship, Operations
With CPSI’s help desk, getting help is not the best. Some of the people who work in support don't...
Login or Create an Account to see details.
Product
CPSI could improve their reporting functionality. In the system that I worked with before, I could...
Login or Create an Account to see details.
Operations
I haven't had any training with CPSI. Most of my training has just been on the job, and that is not...
Login or Create an Account to see details.
Relationship, Product
CPSI is good about updating things, and they have been able to do a lot of things that we have asked...
Login or Create an Account to see details.
Product
There are some things that we are unable to use because CPSI's system cannot bridge to what we need...
Login or Create an Account to see details.
Relationship
There are some things that CPSI is very proactive on. The executives are available. We have...
Login or Create an Account to see details.
Value
When a facility is small, they can't always buy the product with all the bells and whistles. For the...
Login or Create an Account to see details.
Product, Value
CPSI's system has caused a freeze in our workflow. We have disrupted revenue and staff burnout due...
Login or Create an Account to see details.
Relationship, Product
CPSI causes constant challenges and headaches to the point where we can't get anything to move forward....
Login or Create an Account to see details.
​
Preferences