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User Commentary
Product
I use Virtual Care Platform on my phone, and it is simple and intuitive to use. I would buy the...
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Operations, Product
The one area where the system could be improved is with connectivity. We have to connect to multiple...
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Product
Virtual Care Platform isn't integrated with anything. I actually prefer for it not to be integrated...
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Loyalty, Relationship
We chose InTouch before it was acquired by Teladoc Health. InTouch is amazing, and their systems are...
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Value
The vendor's InTouch hardware piece is very expensive. The vendor needs to come up with a less...
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Product
The product generally works well. It has some glitches in it from time to time, but they are usually...
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Culture, Value
I haven't gotten any surprise charges from the vendor. All the costs were up front.
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Operations
One small team on our side had to become superusers and train our entire health system. But at the...
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Relationship
When patients struggle with using the product, our providers have to deal with that and provide...
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Relationship
The vendor lets us know about things but not with enough lead time. I would like to get emails from...
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Relationship
I definitely get to speak to the upper echelon at Teladoc. So the people are accessible. Whether...
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Product
InTouch has been in a steady state. I don't think the vendor has implemented a lot of new bells and...
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Relationship
I could pick up the phone with the vendor’s top executives, and they would navigate things in areas...
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Loyalty, Value
Teladoc Health just had massive layoffs, and they charge everybody for everything now. They do...
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Operations
The vendor’s education doesn't speak enough to what frontline providers and nurses need to navigate...
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Relationship
Teladoc Health is invested. They want to see things go well. They will do whatever it takes. I think...
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Product
The people who use the product on an everyday basis are frustrated. They like the product, but they...
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Loyalty, Loyalty, Product, Product
We have looked at Teledoc Health for virtual nursing and telesitting. One of the reasons we have...
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Product, Product
Having better Epic integration of notes will improve our overall satisfaction. That might actually...
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Culture
Teladoc Health sells themselves as a partner for strategic vision instead of for technology. We went...
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Product
The system's ease of use isn't bad, but we have had issues with the system not being compatible with...
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Loyalty, Relationship
We chose Teladoc Health because they had a video platform and a dedicated customer service line to...
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Culture, Loyalty, Relationship
We have some folks from Teladoc Health who are engaged with us. They are willing to talk through...
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Culture, Operations
The vendor assured us that certain things would be available by the time we went live on the system,...
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Value
Teladoc Health is pretty transparent. We haven't experienced unexpected charges.
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Relationship
We have some new people from Teladoc Health who are working with us, so we have some strategy folks...
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Loyalty, Product
The reliability of Virtual Care Platform is just not there, and the ease of use is not where it...
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Relationship
It takes way too long for Teladoc Health to respond to tickets and issues. More times than not, it...
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Value
Teladoc Health charges a premium. I think they are probably one of the most expensive telemedicine...
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Loyalty
Everything has been working well with Teladoc Health. We are looking into integration, and Teladoc...
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Loyalty
We switched to Teladoc Health's system after our contract ended with our previous vendor. We had...
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Product
Teladoc Health's system is fairly web based, and Teladoc Health pushes updates for their desktop...
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Loyalty
We have some things that we are working on with Teladoc Health. The vendor is migrating to a...
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Product
We would tell a friend or peer considering the system that it is the third platform that we have...
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Relationship, Value
We are reinvesting in Teladoc Health hardware at least. The vendor definitely avoids charging for...
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Loyalty, Relationship
Today, if we were looking for a virtual care platform, we would not go with Teladoc Health's...
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Relationship, Operations
I don't think Teladoc Health promises a lot, so it is easy for them to keep the promises. We pay...
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Relationship
We continue to struggle with Teladoc Health's understanding. We don't seem to connect on a clear...
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Product
The product allows our specialists to remotely connect to a device at the point of care and then...
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Value
Teladoc Health charges for some things that should be included with some of the solutions we have...
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Loyalty, Relationship
Teladoc Health is trying to stay up-to-date with all the new trends, but it is a little hard to keep...
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Relationship
With the acquisition of InTouch Health by Teladoc Health, there have been challenges with reporting...
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Relationship
We have people at Teladoc Health who are pretty involved. Whether they are knowledgeable is a...
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Relationship, Product
I would recommend the system to a peer because Teladoc Health has both reliable hardware and...
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Relationship
Teladoc Health doesn't keep all of their promises. They usually promise that things will happen much...
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Value
The vendor charges a lot. I don't think they nitpick too much, but the product is very expensive, so...
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Operations
Teladoc Health could improve their implementation services by being consistent in their processes...
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Operations
I think Teladoc Health's training is their biggest weakness. The vendor struggles with how large...
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Loyalty, Operations
I would love for the vendor to not require a thick client. I know that Teladoc Health is working on...
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Operations
Teladoc Health's implementations are usually good, but the virtual nursing side has hiccups.
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Operations
Teladoc Health has online training videos that we always recommend to our providers.
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Relationship
We have had decent engagements with Teladoc, but they don't seem to produce results. We don’t see changes....
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Loyalty
We are not expanding with Teladoc Health, and we are looking to switch vendors. We want a more...
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Relationship
Teladoc Health's support people are good because we have 24/7 monitoring, so they reach out when the...
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Product
When the product works, it works. We have TV selection issues and stuff, but that is not necessarily...
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Value
There are competitors to Teladoc Health that are adding more value than they used to.
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Relationship, Operations
InTouch Health has a whole training team that is pretty hands on whenever something new rolls out...
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Product
The platform is strong and robust. There are a few things in the product’s documentation and the...
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Relationship, Product, Value
The product has impacted us because not only do we have the technology but we also have great...
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Product
We have had some issues with our hardware and Bluetooth connections. Also, we would like more...
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Relationship, Product, Value
The product has impacted us because not only do we have the technology but we also have great...
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Product
We have had some issues with our hardware and Bluetooth connections. Also, we would like more...
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Product
The solution handles multiparty scenarios very well. The vendor added a functionality that allows us...
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Product, Value
We still have some users who feel that the system is impersonal. There seems to be a real separation...
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Product, Value
We haven't extended the system to as many users as we would like to. However, we have used the...
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Loyalty, Value
I wouldn't buy the system again because we don't need it. Our EMR vendor doesn't have a virtual...
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Value
The vendor is pretty good about not charging for every little thing when it comes to upgrades,...
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Operations
Teladoc Health does a dump and run with training. We had to create training for their system because...
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Culture, Product
The system works as promoted, but it has some downtime. We are a little jaded about that.
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Operations
The system is relatively easy to use. We don't do a lot of live training for it. Our training is...
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Value
Teladoc Health's solution helps us keep our patients moving through the clinic faster so there is...
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Culture, Value
Teladoc Health could improve the pricing for their peripherals. When we get their robot, we are...
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Product, Value
There is nothing good about the platform. The carts are expensive and take up a lot of space, and...
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Product
I have heard that a lot of people from Teladoc Health say that the founder of their company is into...
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Relationship
Teladoc Health is pretty good about fixing the product and making sure it works.
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Value
Teladoc Health nickel-and-dimes us. I moved a cart one time, and they hit me with charges and said...
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Product
If the vendor created a normal cart that looked like a PC cart with a monitor, things would be...
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Product
In terms of the actual software application, I have heard lots of good feedback from our providers....
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Relationship
Teladoc Health has been okay in terms of help and support. I found that some of their people were...
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Relationship, Product
Teladoc Health identifies issues with their devices and is able to make arrangements to get those...
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Value
Teladoc Health charges thousands of dollars a month on a lease for a single cart device. I don't...
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Relationship
I have never used the support team from Teladoc Health. The system gets used so infrequently that I...
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Product, Value
The product saves lives. It is very stable, and we don't have any issues with it.
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Product, Value
Teladoc Health’s system is up almost 100% of the time, but with strokes, every microsecond counts....
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Relationship
I have not seen any executive involvement in the last couple of years. I get emails, but that is not...
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Value
Virtual Care Platform is very expensive. I am not sure that we are getting our full money’s worth,...
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Product
I would buy InTouch again. The only other option I would consider would be building a robot myself...
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Value
InTouch is a pricey solution, but users get what they pay for. We want something that works. I have...
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Relationship
We have run into some concerns with Teladoc Health's support because we get pushback if we don't go...
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Relationship
Teladoc Health's relationship with us is really good. They take good care of us. When I am ready for...
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Product, Value
I have been extremely satisfied with our patient outcomes. Our bedside clinicians have also been...
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Relationship
We have really good communication with Teladoc Health in terms of just looking at our clinical...
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Product
We have two different pieces of equipment in two different departments. One piece is in a department...
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Relationship
Teladoc Health goes above and beyond by attending regular meetings with our coordinators just to...
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Value
We have seen a reduction in the time it takes patients to go from being in the emergency department...
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Product, Value
Virtual Care Platform gives patients positive outcomes because it allows them to have access to a...
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Relationship, Product
I haven't heard of any issues with the product. I can't think of a single time that the system was...
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Relationship
We have a contact, and they provide us data on how quickly they have been answering the phone and...
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Loyalty, Value
We have not reached our goals, but I can't blame that all on Teladoc Health. Right now, we are...
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Relationship
Something that could make Teladoc Health better is answering the phone call the first time....
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Relationship
Telehealth patients are always waiting in a virtual waiting room for the provider to get there....
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Relationship
We had instances where there were issues and we weren't notified by Teladoc Health; we were notified...
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Relationship
I don't engage much with the upper echelons of Teladoc Health unless there is a problem. That makes...
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Relationship
Teladoc Health frequently agrees to software development items that we prioritize as critical...
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Value
Teladoc Health's solution is rather expensive on the software side and also on the side of the...
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Relationship
Teladoc Health can do some things with integration, but with some things we ask about, Teladoc...
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Operations, Product, Value
The impact of using Teledoc Health's product has been very positive; prior to using the product, we...
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Product, Value
Teladoc Health's product helps doctors see patients and make better clinical decisions in a short...
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Product, Value
The system has a huge impact on clinical care. It enables me to take care of patients located at...
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Relationship, Product
The biggest issue I see is that the stethoscopes sometimes don't work or connect. Our ability to...
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Operations
The vendor could be a bit better about education and training from the get-go.
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