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User Commentary
Operations
The vendor does their training remotely. They get on a remote Zoom call with our IT group and show...
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Product
I need Secure Exchange Solutions to be my HISP for promoting interoperability. The vendor's system...
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Product
We use the system with our CCD exchange for our direct addresses. We started using the system with...
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Relationship
The vendor is really good about communicating with us. When the vendor does upgrades or things that...
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Product
We send outbound notifications to providers, and those are received within their EHR workflows....
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Loyalty, Value
At the time we engaged the vendor, they were pretty innovative. However, other vendors in the market...
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Loyalty, Product
The biggest strength is the fact that Secure Exchange Solutions is hooked up to our state's health...
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Relationship
We have regular meetings, but the regular meetings seem to be canceled more often than they are...
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Product
If Secure Exchange Solutions could figure out how to hook the product up to our provider portal,...
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Relationship
We have found Secure Exchange Solutions to be very trustworthy in keeping their promises. My...
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Culture, Value
We have gotten a good return on our investment. We are charged on a per-chart basis, and the charges...
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Relationship, Product
We have had no issues with Secure Exchange Solutions working as promoted. What we currently have is...
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Relationship, Product
We are pretty stable with Secure Exchange Solutions. I don’t know that there is really anything new...
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Relationship
Secure Exchange Solutions’ support team is easily reachable, and they respond in a timely fashion....
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Product, Value
There is some sort of custom development that goes with some things, but a lot of the things we want...
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Product
Secure Exchange Solutions does most things we need. I like the product; it works well for us.
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Relationship
I don't want to say the vendor is dedicated because they are not just dedicated to our organization....
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Operations, Product
I often struggle with the underlying design and implementation of the product. We have some...
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Relationship
The vendor’s weak spots are their support and proactive monitoring of the system, as well as some...
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Relationship, Product
We have a lot of issues where the vendor makes a change in the cloud that impacts us, and we won't...
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Relationship
I would advise anyone looking into Secure Exchange Solutions' product to shop around a little for...
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Relationship
The vendor’s service level, specifically the response time for issue resolution, has always been a...
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Product
The platform is limited in how it performs patient matching. That can lead to false positives or...
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Relationship
Once the vendor was purchased, we started experiencing more issues. We have always had challenges...
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Value
The vendor used to avoid excessive charges, but when we ask for things now, we are told that there...
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Relationship
I like some of the vendor’s folks that we work with. The individuals assigned to our account are easygoing....
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Product
The product is very simple, which is sometimes a positive, but it doesn’t integrate well with other...
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