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User Commentary
Operations, Product
Once we finished our initial go-live, the system was very easy to use. There is nothing that we need...
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Product
A big thing that we would like to see in the system would be a chain of custody in the supply chain...
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Value
We naturally think we are being nickel-and-dimed by everybody, but SAP has been fair. Things came up...
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Product
People are reluctant to change, so it is hard to judge whether the learning curve is due to the...
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Loyalty
We are optimistic. We went right to SAP S/4HANA, which is a private cloud. I hear from other people...
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Product, Value
We have a high volume of transactions, so with the SAP S/4HANA database, we need more and more...
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Relationship
SAP is a company that doesn’t understand healthcare, so our opportunities to do better with SAP have...
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Relationship, Operations
SAP doesn’t support setting up their stuff, so we have to use third parties to help us, and when we...
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Product
SAP ERP isn’t an awful tool per se. It is just very complex and different from the way healthcare...
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Relationship, Product
The usability and user experience continue to be the top challenges with SAP ERP. Many feel that the...
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Loyalty
SAP ERP is older, but it does the job. It is the Cadillac of ERP solutions and is meeting our needs....
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Product
I have looked closely at S/4HANA. 70% of the transactions are virtually unchanged in S/4HANA. SAP...
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Loyalty, Value
We are moving to a third party because of the cost of SAP's product and because we are not getting...
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Product
We have a lot of challenges on the HR side, but the finance and supply chain sides are kind of...
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Loyalty, Relationship, Product
The end-user experience is still not as good. From the perspective of the millennials who are...
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Culture, Value
SAP is somewhat rigid in their negotiations. They should promote their product effectively. Maybe we...
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Loyalty, Relationship, Product
SAP has been consistent for decades. They are not one of those software companies that is constantly...
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Product
Our biggest pain point with SAP ERP is reporting. The current SAP ERP Central Component system lacks...
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Culture, Value
We don't get billed frequently, and SAP’s people are always willing to answer my questions about the...
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Culture
There are sometimes things that I would love to have SAP explain in layman's terms regarding the...
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Loyalty, Product
There are actually tons of things that our current system can do. Unfortunately, we can never...
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Relationship
The quality of the vendor’s support depends on who we get. SAP is a global company, and their...
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Relationship
SAP is very proactive. I have constant calls with our SAP account executive where we talk about pain...
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Relationship
I know SAP’s executives and see that at the SAP conferences. If I were unhappy, I could go all the...
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Relationship, Product
I have never had a really bad experience with SAP. Their overall strategy of utilizing the software...
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