Commentary Summary
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User Commentary
Relationship
PerfectServe’s customer service is outstanding. We have always had great customer service with them....
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Product
PerfectServe was a great solution for us a few years ago. As it stands today, I would probably look...
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Product
Not being able to distill certain PerfectServe reports easily into a format that gives us the data...
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Loyalty, Product
We don’t utilize any of PerfectServe’s scheduling solutions for post–acute care because they are...
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Culture, Relationship
PerfectServe is trying really hard to keep all the promises that they have made. They also try...
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Culture
We found out recently about some charges that we were unaware of from PerfectServe. Throughout the...
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Culture
I was expecting PerfectServe to work perfectly the way that the vendor promoted it, and that is not...
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Relationship, Product
PerfectServe is very easy to use; the ease of use is off the charts. That is one of the best...
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Product
The product’s strength is its intelligent routing; it knows who to reach when I need to reach them....
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Loyalty
Our organization made a high-level decision to leave PerfectServe because our executives prioritized...
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Product
Our admins have been pretty happy with PerfectServe. The system has a fabulous on-call decision tree...
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Loyalty, Value
If we could just use PerfectServe's scheduling on-call platform and not the messaging piece, then we...
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Relationship
We have been doing a lot of work with PerfectServe recently to repair what was not a great...
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Relationship, Value
The biggest area of opportunity for PerfectServe is that they need to listen to their customers a...
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Product
What makes PerfectServe unique is that the advanced call routing is definitely high quality. The...
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Product
We would like PerfectServe to build out the way that they provision and deprovision users. We have...
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Relationship
PerfectServe has done a better job in the past year of providing their support as a service. They...
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Product
One of the best features that PerfectServe has is that it masks the phone numbers of the staff...
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Product
We have had challenges with the Wi-Fi within our organization. Everything with PerfectServe is Wi-Fi...
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Relationship
In a nutshell, we use PerfectServe for all of our systems and ambulatory sites for after-hours...
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Product
I like the scheduling within the PerfectServe system. Some of the other practices that aren't owned...
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Loyalty, Relationship
PerfectServe has pretty much stayed on target in terms of delivering what they say they can deliver....
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Loyalty, Relationship
Our health system is having us use Epic's communication tool so that our organization can be...
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Loyalty, Product
Several of our larger independent groups have different systems, and those systems don't always play...
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Relationship, Operations
In terms of our training, the vendor does very well with their availability and willingness to work...
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Operations
PerfectServe has been a true partner with the implementation, ongoing maintenance, and management of...
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Relationship
I would highly recommend PerfectServe. Their dynamic routing makes them unique, and they have been a...
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Operations
Perfect Serve needs to have a hands-free option for mobile devices for the nurses or clinicians. The...
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Relationship
The vendor tries to give us the best price for our needs, and they have been very good about that....
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Loyalty
PerfectServe is talking about switching their text-to-speech company, and we hope that that will...
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Product
The biggest challenge overall with PerfectServe is that if we are using the embedded version within...
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Loyalty, Value
We would probably not buy PerfectServe again. PerfectServe works, but it requires a lot more...
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Loyalty, Product
The biggest challenges with PerfectServe are that it requires fairly complex customizations to meet...
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Relationship
We have good account representation for PerfectServe. We have had the same account representative...
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Loyalty, Operations
A lot of our providers were very hesitant about going to an automated system. They were used to a...
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Relationship, Product
PerfectServe is pretty simple, and it has worked well for us. We like being able to get responses...
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Loyalty, Product
There are one or two things that we are still working on in the system that will make everyone...
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Loyalty, Relationship
We are very unhappy with PerfectServe, and we hope to move to a different product. My time working...
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Value
With regard to getting our money's worth, having PerfectServe is better than not having it. It is...
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Relationship, Operations, Product
PerfectServe does a great job of implementing services that don't work. The PerfectServe solution...
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Product
The biggest challenge we are facing with our communication strategy is the masses. Currently, we use...
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Operations
Our initial go-live with PerfectServe was not our best day, but we are extremely satisfied with our...
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Loyalty, Product
We don’t have PerfectServe integrated with anything except for our tool for patient information,...
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Relationship, Operations
We haven’t had the system go down often, but when it has gone down, the incident has been resolved...
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Operations
When we set PerfectServe up, we had a bunch of folks come in from the vendor to meet with...
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Relationship, Operations
PerfectServe was able to help us dramatically with some specific issues we had. That is just one...
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Relationship
PerfectServe is wonderful. Not only do they keep their promises but we also have a very different...
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Relationship
When we think about the PerfectServe folks, we see them as family. When we are in a meeting, we...
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Relationship
We have a wish list of things from a technology and support standpoint. PerfectServe prioritizes...
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Product
PerfectServe has a dashboard that is problematic at best and horrible at worst. The dashboard is not...
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Relationship
There are sections of PerfectServe’s support on the back end that we would like to be able to write...
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Relationship
PerfectServe’s support team is phenomenal. I would like to give them a shout-out. We ask for...
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Product
PerfectServe needs a complete user interface redesign. It is horrible and hard to use. It is not...
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Product
PerfectServe sells itself on intelligent routing. But that intelligent routing requires us to spend...
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Product, Value
We have been using the product for a long time. It has helped our throughput for our patients...
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Operations
We recently had a need for training, and PerfectServe provided that for our staff. They were...
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Product
The only features I don’t like are the providers' schedules. Our version is challenging. The on-call...
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Relationship
The vendor's support has been good. When I have had to reach out to the vendor, they have been very...
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Product
As far as the bidirectional feed goes, it could be more effective for bedside nurses. There seems to...
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Product
We just implemented an integration where we can send assignments to PerfectServe so that all members...
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Loyalty
We would buy PerfectServe again because we went through an evaluation process and we were not able...
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Culture
The sales pitch and the expectations that were set by PerfectServe were very different from the...
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Operations
With PerfectServe’s support team, I am able to get answers and corrections through one person and...
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Relationship
We have regular meetings to touch base with the vendor’s executives. We are very well connected.
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Loyalty, Operations, Product
I would be disappointed to see PerfectServe go away just because we have worked hard to get things...
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Relationship
We have really good representatives from PerfectServe that do things for me. I tell them what we...
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Loyalty
Everything in PerfectServe's system is being tweaked, and we just keep taking problems as we go. At...
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Relationship, Product
I like that people tend to check their cell phones quicker than they check their email. If I email...
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Relationship
I have to call the support team more than I would like to. Most of the representatives are amazing,...
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Relationship
I would rate PerfectServe highly because of the people they have in place now. Their leads are...
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Product
The product is pretty straightforward. The questions asked are fine. When something relates to a...
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Relationship, Product
If the product is maintained properly on the back end, it is pretty effective. If the nurses need to...
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Relationship, Operations
I needed the vendor’s support to help me set the product up, and they were very helpful.
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Product
Some of the vendor’s integrations are a little clunky, especially the EMR integrations. Their app...
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Relationship
PerfectServe has excellent customer service. That hasn't always been the case, but currently, we do...
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Product
PerfectServe is easy to use and intuitive. The user interface is nice.
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Product
I would like to see some improvements in call routing. That is our biggest challenge. Our patients...
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Product
PerfectServe requires a front end and a back end. On the front end, the system is great. If I want...
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Relationship, Product
PerfectServe does a very good job of offering a patient-centered routing product. Their overall...
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Relationship
PerfectServe's product is better than some of the products from the bigger vendors out there in...
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Culture, Value
There have been some times when I have felt like PerfectServe squeezed a little out of us. It was...
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Operations
PerfectServe offers a lot of training resources, and this may just be me making excuses, but a lot...
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Relationship
There have been times when we have had issues and have escalated them, and PerfectServe’s higher-ups...
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Relationship
The current functionality meets all our needs today, but we are constantly optimizing and making...
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Relationship, Product
PerfectServe's product is an amazing communication tool that uses a lot of great AI, but the vendor...
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Product
PerfectServe is used for nurses to page physicians and dynamic call routing. All the physician...
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Value
I know what PerfectServe has available, and there are things that we have not been able to implement...
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Product
The PerfectServe product is good, and the technology and algorithms for routing calls are good. The...
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Product, Value
I have been happy with PerfectServe. We struggle to get some of our providers to fully engage; they...
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Operations, Product
PerfectServe is pretty strong with upgrades. We have had a few glitches, but the vendor has always...
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Relationship
The PerfectServe support has been good, but sometimes the vendor takes a long time, and getting to...
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Relationship
PerfectServe has been there for us. They have been very quick to help us out, get on board, and find...
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Operations, Value
A product should evolve over time, but we haven't seen that with PerfectServe. I am paying more than...
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Product, Value
The interface between our EHR and PerfectServe's system requires manual labor. PerfectServe could...
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Product
Our doctors love the PerfectServe app on our phones.
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Product
I like PerfectServe more than another competitor that we use for our EMR. At our facility, we have...
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Value
PerfectServe has helped us increase our throughput, respond to patients' needs faster, keep staff...
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Loyalty
We are in the process of moving away from PerfectServe, and we are trying to get their systems out...
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Culture
PerfectServe has never been one of my favorite vendors. We implemented their product as a messaging...
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Relationship, Product
PerfectServe has some really nice escalation capabilities. If I am on call and I don't answer...
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Relationship
PerfectServe does a very good job with their support. They have a great call center, and they are...
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Loyalty, Product
One thing that PerfectServe could do in the long run would be to make it more convenient for...
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Product
I am extremely satisfied with the system. I love its alerts, schedule routing, and the way it sends...
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Product
Our doctors aren't very technological people, so they don't like having to use another app to use...
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Product
The biggest challenge with our communication strategy is getting all our providers to use...
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Culture, Value
We know what PerfectServe is going to charge, and we know what they are going to charge for, so...
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Product, Value
The communication between our nurses and physicians has improved because of the system. We had very...
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Product
If I were to give someone who was looking at PerfectServe's system a recommendation, I would tell...
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Loyalty
PerfectServe's system is part of our long-term plans, and I am trying to make sure that it stays...
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Relationship
PerfectServe has been a great partner for us. They are very responsive. Their representatives come...
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Operations, Product
We can set the system up by provider or userbase, but it can sometimes be difficult to know what to...
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Operations
With the way we constructed PerfectServe's system in our organization, its rollout was a little less...
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Product
We communicate with physicians who are outside of our organization and aren't employed. One of the...
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Loyalty
We are going to be leveraging PerfectServe's functionality to enhance communication in our EMR and...
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Product
Fortunately, our leaders had the foresight to leverage and invest in the technology. Before,...
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Loyalty, Product
In terms of staff safety, we are expanding the use of the tool for nonclinical purposes. One of the...
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Product, Value
PerfectServe tracks the communication, so it knows when a nurse sends a message to a provider. The...
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Loyalty
We are in the process of evaluating our overall unified communication strategy. PerfectServe may be...
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Loyalty, Operations, Product
When we initially rolled out PerfectServe, there weren't a lot of alternative solutions that would...
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Culture, Relationship, Operations
The experience with the PerfectServe folks that were assigned to be our representatives and worked...
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Value
PerfectServe is capable of supporting integration, but on the other hand, they charge for it. We...
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Product
PerfectServe’s secret sauce is their Dynamic Intelligent Routing, which is still their edge over...
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Relationship
PerfectServe has been excellent with their support. Anytime there is an issue with the application...
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Operations
We take PerfectServe's training materials that are available, and we modify them to suit our users....
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Relationship
PerfectServe faces the same challenge that the rest of us do, and that is retention. I am so versed...
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Loyalty, Relationship
We have a great relationship with PerfectServe. We are in a really good groove, and I'm very...
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Operations
Part of the push of the last upgrade was to try to get people who didn't have PerfectServe on their...
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Culture, Value
One of the problems with PerfectServe is that they can't change their algorithms or anything else....
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Relationship, Product
There are a lot of things that PerfectServe has never been able to fix that frustrate our doctors...
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Product
If someone were looking into PerfectServe, I would let them know that there are positives to the...
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Product
PerfectServe's ease of use isn't high. It still takes way too many steps to do things. In 2023,...
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Culture, Loyalty, Product
PerfectServe did some custom builds for us. Recently, we did our due diligence and looked at their...
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Relationship, Product
We have a large number of people using the system, but even PerfectServe doesn't always meet all of...
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Culture, Loyalty
PerfectServe has a lot of new functionalities that we don't have, but we are never going to invest...
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Product
The team alerts and the codes are some of PerfectServe’s strengths. Being able to mass communicate...
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Relationship, Operations
PerfectServe sends out information to let us know about their webinars and other things they offer...
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Loyalty, Relationship
We have given PerfectServe a huge wish list, but I think that is because we are pretty much...
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Product
PerfectServe doesn't have profiles, so we weren't able to work with the vendor and say how the...
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Operations
The challenge with training is that PerfectServe uses a train-the-trainer model. However,...
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Relationship, Product, Value
There hasn't been much added to the product in years, but when we had some scheduling requests, they...
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Operations
The vendor could improve their training by providing more on-site support during go-lives,...
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Relationship, Operations
The vendor has done their upgrades, and they have kept us up to speed and prepared us for those...
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Product, Value
Using the app, we have seen an improvement in the responses to the questions our nursing staff...
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Relationship
I deal with PerfectServe's help center constantly. I call them frequently for little things when I...
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Loyalty, Value
PerfectServe works great for our call schedules. That is why we don't have to have a call center....
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Culture, Value
I know that there are some things that we get charged for, like when we want to add alerts and...
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Operations, Product
The product isn't very hard to learn to use. It takes about ten minutes to show a new provider how...
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Relationship, Operations
The vendor meets with us all the time, and one of their executives is usually on our calls. From day...
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Product
If I could make my edits on the computer instead of having to call everything in, that would be...
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Product
PerfectServe could make their system a little more accessible. It is a fairly complex product, but...
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Product, Value
PerfectServe has streamlined a lot of the communication issues that we had in the past. We have...
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Product
PerfectServe provides a directory of every active provider at our fingertips, and it is totally...
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Product
I am a frequent user of PerfectServe, and we use PerfectServe as an application on our phones. It is...
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Relationship
PerfectServe works pretty well except for what is probably due to human error. PerfectServe will do...
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Relationship, Operations, Product
I find PerfectServe a little challenging for people older in age who may prefer an answering...
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Product
PerfectServe is handy because we can easily send all kinds of things, either from our camera or a...
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Culture, Relationship
PerfectServe keeps their promises to a great extent. They keep them at least as well as anyone else...
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Value
PerfectServe's product is expensive to install, but then the vendor does a lot of free visits, and...
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Relationship
PerfectServe is very proactive, and they are always asking us how they can help us more. Our contact...
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Relationship, Product
I love that anytime we have asked PerfectServe to do something extra, they have figured out a way to...
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Relationship, Product
I like PerfectServe, but I don’t always like getting messages. Sometimes PerfectServe is too easy to...
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Value
What we are paying for PerfectServe's system is ridiculous. We have gotten nickel-and-dimed by...
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Operations
The implementation with PerfectServe was not great. They didn't hear how we worked as an...
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Product
The nurses are trying to use PerfectServe, and it is not horrible for them, but if the physicians...
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Product
One of PerfectServe’s strengths is its customization in terms of meeting the needs of several...
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Relationship
PerfectServe’s support team is responsive. Anytime we have issues or need to make a change, the...
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Relationship
PerfectServe has had more service disruptions recently than we would expect. The disruptions are not...
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Relationship, Product
What works really well with PerfectServe is working with the providers to build their algorithm, so...
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Loyalty
We have integrated the product with our EMR, so users can use PerfectServe right from the patient's...
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Product, Value
PerfectServe has technology available. We just haven't budgeted to cover the automated consults and...
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