Expanse Acute EHR/MaaS Commentary
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Subject Expert
Coray Tate
Research Director
Commentary Summary
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User Commentary
Product
MEDITECH has two acute platforms, and those are the traditional client server and the web-based...
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Product
The workflow actually is very nice for getting CCDs, and MEDITECH is not the barrier; it is the...
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Product, Value
We have implemented several things from MEDITECH, such as the save-my-spot functionality in the...
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Relationship
We are very lucky because we can escalate things with MEDITECH. MEDITECH is doing a really good job...
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Loyalty
We are implementing OneView, which is a contextual launch from EMR to EMR. If I am in a chart and...
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Product
We have some performance issues on and off, and I think that probably kind of skews my view of the...
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Loyalty, Relationship, Product
I can get ahold of MEDITECH’s executives at any time with questions about interoperability. I know...
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Culture, Value
MEDITECH avoiding charging for every little thing is something that has kind of changed. MEDITECH’s...
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Product
I would recommend Expanse Acute Care EHR just because of my familiarity with it, though my...
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Product
One thing that I know is on MEDITECH’s radar is the more complicated opt-out options for patients....
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Relationship
We do priority-pack updates a few times a year. MEDITECH has some really good people, but MEDITECH...
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Product, Value
On our nursing side, we could have better flow sheets for nursing without having to pay for it....
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Product
I like how Expanse Acute Care EHR is integrated to receive direct messages from other sites. The...
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Relationship
We are meeting all of our eCQMs and our Promoting Interoperability Program measures for CMS....
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Loyalty
We are hopeful that the Google search and summarization functionality will address our needs when it...
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Loyalty, Relationship
MEDITECH has developed an interoperability advisory committee with customers who tend to be more...
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Relationship, Product
We are working with MEDITECH consistently on our existing environments and modifying them. The issue...
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Product
We are not leveraging MEDITECH's connection with CommonWell Health Alliance. At this point, our...
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Product
There is a huge problem with interoperability nationwide. And that is just the sense that if we have...
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Loyalty, Product
I want information at the right time in the right format, but everybody says we have to have...
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Product, Value
MEDITECH's system is not the most expensive out there, but there are a lot of things other vendors...
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Relationship, Operations
One thing we complain about with MEDITECH is that when we do an upgrade, we will go live and find a...
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Value
MEDITECH has a human resources option, and it is terrible, but we have to buy it. It doesn't have a...
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Relationship, Product
MEDITECH keeps up with all of the requirements that they have to.
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Operations
With MEDITECH as a service, MEDITECH did a lot of the build for us in the background instead of us...
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Relationship
We have to fight with MEDITECH's support people sometimes. When it comes to potential problems, the...
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Relationship, Product
I wish MEDITECH’s MHealth app wasn't branded to the vendor. I wish MEDITECH allowed us to brand...
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Relationship
MEDITECH’s support is dropping off a bit, and they are having growing pains with the retention of...
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Relationship
The MEDITECH executive that we work with is extremely accessible and personable.
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Product
Things have been going really well with Expanse Acute Care EHR. We have the normal learning curves,...
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Loyalty, Product
I have been dealing with MEDITECH for many years, and right now they have the best-looking and...
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Culture, Value
MEDITECH is much better than most about charging; however, we are starting to see an uptick in their...
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Operations
MEDITECH recently bolstered their training through a partnership with MedPower. MedPower basically...
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Loyalty, Product
Interoperability is still a problem in our industry, and MEDITECH is going to have to continue to...
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Product
If we ask a clinician or a physician about any software package, they will say there are too many...
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Loyalty, Value
I would buy the product again. If we were starting from scratch, the evaluation of other vendors...
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Operations
With training, MEDITECH does a pretty good job of making sure we have most of what we need,...
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Loyalty, Relationship, Product
When it comes to delivering new technology that meets our needs, MEDITECH is keeping up with...
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Loyalty, Product
MEDITECH has rebuilt many of the clinical modules, but we still have some modules that haven't been...
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Product, Value
We use the product a lot with surveillance, and we closely watch our readmissions. The product helps...
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Value
I would buy Expanse Acute Care EHR again. As more providers come from all over, Epic's systems have...
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Relationship
My account manager is the best one that I have had in my years with MEDITECH. Over the last year,...
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Operations, Product
Things have gone pretty well with MEDITECH. They came in and trained our people, and they come and...
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Loyalty, Product
We are doing well with Expanse Acute Care EHR. We have been on it for a few years, and only our...
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Relationship
It sometimes seems like the vendor's support people want to find excuses to not review issues. For...
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Product
I would like to see the vendor update their standard order options and CPT codes annually to help us...
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Operations
Going through an initial build process takes time and patience. The more we put into the system, the...
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Value
I wish MEDITECH would look at their charges for custom changes and interfaces. At times, I feel...
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Product
We pay for a lot of customization options that other EHRs don't allow. The product does everything...
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Relationship, Operations
We have given the vendor a lot of development requests for things that I don't know that we are ever...
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Relationship, Product
The relationship with MEDITECH is not going well. The vendor is struggling. We are pushing them on...
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Culture, Loyalty, Value
A while ago, we voiced our concerns to MEDITECH and got a promise that they would correct things....
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Relationship, Product
I have to be proactive. Before a doctor knows they are having trouble, I have to know they are...
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Culture
MEDITECH does sell a bit of vaporware. They will tout a particular function or feature, but when we...
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Culture, Loyalty
We plan to stay with Expanse Acute Care EHR, even though we have identified some things that we wish...
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Value
The system is cost effective. It is the least expensive option for rural healthcare organizations....
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Loyalty
Expanse Acute Care EHR is the only system that offers an ERP suite of products with their solution....
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Product
The widgets in Expanse Acute Care EHR are a strength. The widgets pull the data I want to know about...
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Operations, Product
Since we have implemented the same software throughout all our care settings, I can see the...
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Product
I would like accelerated development of the nursing module so that I can interact with the nurses a...
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Loyalty, Relationship, Product
We don't have much access to other software sites, but that is not really MEDITECH's fault. Wherever...
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Relationship
MEDITECH is an excellent partner that works closely with us on so many levels to create strategic...
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Operations, Product
With MEDITECH, the hardest thing is making sure that the vendor is following through on programming...
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Relationship
Recently, MEDITECH's support has transitioned, and that has been a nightmare.
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Product
Some modules in the system are great and do everything that they need to do. Other modules have a...
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Product
If I had a wish, it would be for more customizable reports within Expanse Acute Care EHR or a...
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Loyalty, Product
Everybody talks about Epic being the gold standard, and doctors who come from other hospitals will...
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Operations
MEDITECH doesn’t offer training in person anymore or even remotely for most modules. So when we had...
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Relationship, Operations
The MEDITECH Circle customer support portal has some issues. It is hard to follow tasks. Updates are...
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Relationship
We get great support from MEDITECH. If I need executive involvement, I can get it easily. I also...
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Culture
I am very proud of MEDITECH. They have done very well. They don't sell me and have not sold me any...
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Value
Compared to other vendors, MEDITECH is a lot more affordable, though they should have a reduced cost...
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Relationship, Value
MEDITECH is a great partner, and I think I am a great partner for MEDITECH, so every year, things...
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Product
A lot of people complain about speed with MEDITECH's system. I have overcome that issue with...
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Value
Expanse Acute Care EHR is a really mature solution. The only competition for MEDITECH in this space...
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Product
MEDITECH is challenging to work with overall. A lot of their priority-packed upgrades aren't well...
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Relationship
When we met with MEDITECH’s folks, they were not prepared to speak with us, and there was a lot of...
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Product
We have a lot of outages and stalling. We are told the server is at fault. We had a cyber event a...
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Product
One functionality we want to see is an electronic signature pad, which we used to have a few years...
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Relationship
We have a very purposeful relationship with MEDITECH. They have been right there with us throughout...
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Value
The system's functionality is a bit of a laundry list. We have to include some additional things....
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Product
MEDITECH does a great job. We would like to think that we had high expectations to begin with...
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Relationship, Product, Value
While things can always be better, we like that we have had several opportunities since going live...
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Relationship, Product
MEDITECH has a brand new ticket tracking and issue management system called MEDITECH Circle. They...
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Relationship
MEDITECH is very much a customer-focused organization, and they have been since I have known them....
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Relationship
The service is not proactive because MEDITECH doesn't have their most knowledgeable folks on the...
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Operations
MEDITECH doesn’t update the system as often as they should, and they don’t supply training for...
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Product
Expanse Acute Care EHR is fairly intuitive, and we do really well in certain areas. Also, I like the...
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Relationship
When we have a need, we can call MEDITECH and get a person.
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Relationship
The problem with MEDITECH’s support is that for almost everything, we are dealing with a customer...
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Product
Expanse Acute Care EHR is pretty much the same as its counterparts in the same field.
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Product
MEDITECH is a little behind when it comes to what Expanse Acute Care EHR could be doing, like in the...
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Loyalty, Product
MEDITECH could do better with Expanse Acute Care EHR. For example, they could be faster to market....
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Relationship, Value
MEDITECH is a good company to work with. They will meet with us, have discussions with us, and try...
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Product
The system doesn't do everything that we want it to do. It isn't as responsive as we would like, and...
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Loyalty, Product
Since we moved from our previous MEDITECH system to Expanse Acute Care EHR, we haven't seen any...
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Relationship, Product
We have put in requests for certain things in the system, but nothing has happened. As an end user,...
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Product
The system is very buggy. There are a lot of extra clicks and portions of it that we have struggled...
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Relationship
MEDITECH underdelivered and overpromised. Support is very difficult to get. We lost some...
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Operations, Product
MEDITECH's system is very challenging to integrate with, and we often are limited in the vendors...
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Product
I like that the web-based version of the system has a fresher look to it.
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Loyalty
We really hope that the vendor will integrate certain things more quickly so that we can use those...
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Culture, Relationship
In terms of MEDITECH keeping all promises, timeliness is an issue. Occasionally, we wonder whose job...
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Operations
Our implementation was during COVID-19, and there was no on-site assistance. Everything was virtual....
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Operations
We have the Business and Clinical Analytics module. We were trained very early on, and we still...
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Loyalty
I have recommended Expanse Acute Care EHR a lot. It is driving the outcome of getting away from any...
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Product
Probably the thing that MEDITECH does need to improve the most is interoperability with other...
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Culture, Relationship
I would rate the people that I work with personally very highly for being empowered to solve my...
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Operations, Product
When we switched from our old system to MEDITECH's system, we had a lot of trouble with nurses...
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Culture, Operations, Product
We have had to do a lot of builds for the system. That has been difficult, but we have kept at it....
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Product
Our big problem right now is that MEDITECH's system doesn't integrate with all of our other systems....
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Product
MEDITECH's system is a bit difficult to use and navigate. It isn't very user friendly. I know a lot...
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Operations, Product
The product is easy to use because the way it is set up is self-explanatory. It is laid out very...
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Operations
We didn't have any trouble with our MEDITECH implementation. MEDITECH had people on the floor...
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Operations, Product, Value
MEDITECH has done a good job with Expanse Acute Care EHR compared to their previous platform. We are...
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Product
There are some old, antiquated pieces where Expanse Acute Care EHR probably needs to be upgraded....
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Loyalty, Value
We have been on MEDITECH's software for a long time. Because we migrated from our old system to the...
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Operations
MEDITECH did a really good job with implementation services. They did a good job as an organization...
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Operations
The initial training went well. The vendor got everybody up and going and helped them understand the...
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Culture
MEDITECH’s salespeople did a good job. Salespeople in general tend to overpromise stuff at times....
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Relationship, Product
The current product functionality of Expanse Acute Care EHR meets our needs. We are fairly satisfied...
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Relationship, Product
MEDITECH is always monitoring our systems. If the vendor sees some alerts or that some of the stuff...
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Relationship
I know MEDITECH is working on a lot of stuff, but I don't know whether they are hitting every mark....
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Relationship
We have a support person that we can talk to. We have regular meetings and a concierge-type setup....
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Loyalty
Due to changes with our hospital, we will be leaving MEDITECH. Expanse Acute Care EHR is a pretty...
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Operations, Product
We did an upgrade for Expanse Acute Care EHR that was a big change for us. We were on one of the...
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Relationship
We don't actually call MEDITECH for support. We report to our IT team, and they are the ones who...
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Relationship, Product
MEDITECH is a little slow to the market compared to Epic and some other vendors. MEDITECH could make...
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Relationship
We have regular meetings with the vendor. I appreciate those meetings. MEDITECH does a pretty good...
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Relationship
If we aren't satisfied with something, the vendor has an escalation plan. We have people we can...
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Value
Overall, MEDITECH's pricing structure is good. However, there are some things that the vendor has...
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Relationship, Product
A vendor is only as good as their next release, but overall, MEDITECH does a really good job. There...
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Product
The only thing that seems to be good about the product is the functionality and the clinical side...
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Product
We had a provider who made a typo and ordered too many units of morphine. It was an amount that no...
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Product
While preparing an internal financial report, something happened in the system that erased a huge...
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Relationship
One of our team’s superusers was trying to get something done and needed a particular kind of...
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Loyalty, Product
The system did relieve some pain points, but it also created some others. There are some good things...
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Culture, Operations
During the implementation, there was a lot of stuff that was not told to us. The process was sold to...
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Operations
When we went live with MEDITECH, they were only on-site for a few days; that was all they could give...
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Operations, Product
In the EHR we came from, when we were building in a new user, we built them in one place, and things...
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Product
There are points of the solution that are still running on fairly old technology, and those parts...
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Relationship
We continue to run into issues where tickets go unanswered for a while. Even MEDITECH's standard...
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Culture
There were a lot of things MEDITECH had promised us about the way the system would function that...
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Product
Some things in MEDITECH's system are easier than others. Some things require us to jump through...
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Relationship
When we recommend new functionalities to MEDITECH, the vendor has a process they follow; they...
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Relationship
The one thing our staff has struggled with in terms of support is that when people have asked...
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Operations
If I were talking to friends or peers about MEDITECH, I would tell them about the struggles we had...
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Operations
MEDITECH has software that is actually pretty good as far as the training is concerned. The big...
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Product
MEDITECH could improve some things. The first thing they could improve is the ordering efficiency....
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Relationship, Operations
I really wish MEDITECH would have more of a detailed road map or keep us in the loop a bit better on...
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Product
MEDITECH’s biggest strength is the fact that their product is one EHR for the sake of continuity...
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Product
MEDITECH’s documentation is very easy. The ability to quickly recall hospitalist notes from day to...
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Loyalty, Operations, Product
This solution is very different in a lot of ways from our previous MEDITECH solution. There is...
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Product
Our informatics people were recently able to adjust some things on our status board, so the product...
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Relationship, Operations
I have never dealt specifically with anybody from MEDITECH; they only go through our informatics...
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Product
I like the product’s ease of use for the end users. We can modify things to tailor our workflow. The...
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Relationship, Operations
With the product, I would like to see improvements in documentation. Also, the vendor answers when...
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Product
MEDITECH's system is a completely closed system. We get into it via an HL7 feed and some cold feeds,...
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Operations
Training is always a loaded question in the sense that some vendors train and bring in consultants...
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Culture, Loyalty, Operations
Going to Expanse Acute Care EHR has been a struggle because it has been a totally new experience...
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Loyalty, Product
Expanse Acute Care EHR is MEDITECH’s newest and greatest solution, so we chose to go with that. It...
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Relationship
MEDITECH has task tracking for support. They have redesigned the system, and they have a newer...
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Product
Within Expanse Acute Care EHR, MEDITECH’s background logic is in two different parts. One is NPR and...
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Relationship, Value
MEDITECH keeps up very well with CMS and The Joint Commission regulations. They are doing better...
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Operations
The timing of our implementation was an issue, but the implementation could have gone smoother....
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Relationship, Operations
All vendors have staffing issues, but MEDITECH's support could be improved on both the...
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Loyalty, Product
Expanse Acute Care EHR is a fantastic product, and it has room to grow as well. I would decide to...
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Relationship, Product
MEDITECH could do a better job of delivering new technology, keeping up with regulations, and...
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Relationship
I think the vendor's executive involvement is more of a reflection of our current representative at...
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Operations, Product
Expanse Acute Care EHR is a very good solution for hospitals to consider. Our staff doesn’t have to...
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Culture, Relationship
What MEDITECH offered us was a clear representation of the program that we have, and the vendor has...
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Product
We can't easily share information between facilities and between different medical records. Sharing...
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Relationship, Operations
When it comes to training, navigation, and completion times, we have received really good responses...
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Relationship
There is constant communication from the vendor. They get people to stop in regularly to check...
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Product
I like that we are able to customize Expanse Acute Care EMR on the fly. I like that MEDITECH has...
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Culture, Value
We have a service contract with the vendor, and a large majority of stuff is automatically covered...
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Operations
There is no training provided for MEDITECH. Basically, they just have knowledge guides that lead us...
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Loyalty, Product
The product works, but there is a lot to be desired with trying to get it to work how we need it to....
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Relationship
Sometimes I put in requests that the vendor’s support people never even respond to, and other times,...
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Product, Value
Once nurses have used Expanse Acute Care EMR a bit, it is easy for them to use. I like the product...
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Relationship
I like that we don't need a big support team, but that comes with the cost of flexibility. I think...
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Relationship
MEDITECH doesn’t do a great job of working with sites to iron out workflow issues. They have a solid...
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Product
MEDITECH is lacking in their billing interfaces. There are a lot of billing interfaces that Epic...
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Product
There are still some missing functionalities that we have complained about for years, specifically...
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Relationship
MEDITECH is pretty good about reaching out to us. They send us email notifications whenever there is...
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Loyalty, Relationship, Value
I would always like the product to be cheaper, but it is a great product. We are very happy with it....
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Product
Expanse Acute Care EMR has a widget functionality that allows a provider to basically set up their...
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Culture, Product
We have a lot of downtime with Expanse Acute Care EMR, but part of that is probably because of our...
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Operations, Product
There are some things I love about Expanse Acute Care EMR when I compare it to MEDITECH's...
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Culture, Relationship, Product
I am a little frustrated with MEDITECH. When we identify issues with the software, there isn’t a...
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Operations
MEDITECH's implementations and upgrades are not outstanding, and MEDITECH really doesn’t have...
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Relationship, Product
There are some things that make interoperability difficult in Expanse Acute Care EMR, but I feel...
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Relationship
MEDITECH provides a way for us to communicate with them, and they reply back. It is certainly not at...
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Relationship, Product
MEDITECH is certainly proactive. When there was a change in the MSPQ a couple of years ago, MEDITECH...
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Loyalty, Product
There are some very good things MEDITECH has done in the registration piece, and they are continuing...
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Operations, Product
Our clinical informatics person in IS regularly checks whether the design and deployment of Expanse...
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Relationship, Operations
We have had high agency usage since the go-live, and that certainly adds to some of the inability to...
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Product
The MEDITECH system is a more efficient and consistent and cleaner way of delivering information to...
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Product
The web piece of the MEDITECH system has been pretty flawless. MEDITECH's system used to be...
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Relationship
The biggest issue we have ties back to MEDITECH and their style of doing business. MEDITECH...
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Loyalty, Product, Value
The majority of the product works pretty well. MEDITECH's systems have been part of our plan for...
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Value
The vendor charges us for every little new thing. All of our routine charges are fine, but if we...
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Loyalty, Product
Our doctors didn't love moving to the web version of the product. They were very comfortable with...
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Relationship
The quality of the vendor's support depends on the module that we are getting supported on....
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Operations, Product, Value
The product is cheap. It is of good value, and that is why we have it. We did an upgrade, and it...
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Loyalty, Product, Value
Click reduction is huge for providers, and MEDITECH needs to take it more seriously. Also, viewing...
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Relationship, Operations
MEDITECH can be slow to respond to and fix issues. Sometimes, we get the runaround when we open up a...
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Culture, Operations, Product
MEDITECH promises enhancements that don't get delivered or talks about functionality that isn't out...
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Product
In terms of integration, my biggest headache is on the side of the ambulatory orders for radiology....
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Product
I am not disappointed with the product. But the nursing side didn't get the web redesign we were...
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Relationship
The vendor alerts us for priority events, but I sometimes feel like their priority events are so...
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Product
I like the layout of the EMR. It doesn't seem like an old dinosaur like our previous version did....
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Relationship
MEDITECH lets us know when things are in development and when they can't do things. The vendor has a...
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Operations, Product
The system is very easy to use, but there is always room for improvement.
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Loyalty, Relationship, Product
It is getting harder and harder to measure outcomes. With the way the industry is going, we are...
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Loyalty, Operations, Product
The challenge with Expanse Acute Care EMR is that there really wasn't a smooth transition from the...
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Relationship
I can call MEDITECH and talk to them pretty much anytime, and they are responsive. We have periodic...
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Culture, Product, Value
Expanse Acute Care EMR is legitimate. We can do most of what we need to do with Expanse Acute Care...
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Loyalty
MEDITECH is focusing on Expanse Acute Care EMR. I think the product is going to get closer in...
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Relationship
I have a lot of thoughts about MEDITECH that are negative, but in general, I don’t feel like we are...
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Operations, Product
We had many providers who wanted to leave after the rollout of the Expanse platform. Our experience...
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Relationship
MEDITECH keeps their promises, but their promises have a long timeline. We have something of an...
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Loyalty, Product
When we originally went with MEDITECH, their products were supposed to be truly integrated, but they...
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Relationship, Operations
For the Expanse platform, the vendor has documentation and videos. The vendor has a ticketing system...
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Loyalty, Product
Our current system has a lot of problems, but some of the problems were from MEDITECH's MAGIC...
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Loyalty, Product
MEDITECH is growing in terms of their technologies. The vendor is bringing their systems up from a...
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Relationship
Expanse Acute Care EMR has been somewhat disappointing because the vendor's support has declined,...
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Loyalty, Product
Our experience with MEDITECH has been good. I struggle with staffing levels more than I struggle...
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Loyalty, Operations
We were on an older MEDITECH product before we moved to the Expanse platform, so that was a...
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Value
MEDITECH is good. Their product is fairly stable. For the price we pay, the system works well....
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Product
As far as integration goes, MEDITECH never makes it all the way to the absolutely no-issues end of...
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Culture, Product
The product doesn't always work exactly as suggested. There are a few things that look pretty in the...
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Relationship
The Expanse platform is big. There are support people that I like because when I call them, they...
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Relationship
MEDITECH lets us know whether our certificates are expiring or whether something comes up that they...
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Relationship
I have contact with MEDITECH people who can solve problems and who can escalate things. Usually,...
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Relationship, Product
From a technical perspective, when we have go-lives or updates, there always seems to be some catch...
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Relationship
Sometimes we place a ticket and follow up with a phone call, but we are not always able to get in...
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Value
Minimally, MEDITECH has charged us for additional things. A lot of stuff has been included in our...
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Loyalty, Product
We are doing a significant upgrade, and the MEDITECH staff members who are helping us with that...
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Operations
As far as MEDITECH’s training goes, I can't rave about anything fantastic, but the training isn't...
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Relationship, Product
MEDITECH is available to us as we look to improve our clinical workflow and documentation processes....
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Product
There are some functionalities that MEDITECH doesn’t have for our specialty. It would be great if...
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Operations, Product
The product gives us a lot of flexibility and customizability. The overall end product is very...
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Culture, Loyalty
A lot of vendors promise the world. A vendor will say that their product solves world hunger and...
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Operations, Product
We have examined all of the areas of our organization and figured out what we can optimize....
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Relationship
MEDITECH is continually working on the system, and they listen to feedback. They want to work with...
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Relationship, Product
Expanse Acute Care EMR is an atrocious product. On the nursing and the provider sides, there are...
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Operations
When we went live, I had to become a superuser and teach myself how to use the product and then...
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Relationship, Product
We have done a lot of work internally to try to get the product to be a bit more user friendly for...
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Product
Some of the tasks that we have opened with MEDITECH are several years old, and MEDITECH hasn't even...
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Product, Value
The product has some reports, but they are not always helpful. Our internal IT people have to write...
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Loyalty, Product
The care management module in Expanse Acute Care EMR is not interactive at all with other modules...
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Operations
When we rolled out the product, we basically crashed the system because it didn’t occur to the...
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Culture, Loyalty
Our organization promised that Expanse Acute Care EMR was going to be a great product without even...
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Relationship
I think MEDITECH has lost a lot of their support staff for Expanse Acute Care EMR, so it takes a...
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Product
Every time we get an update in Expanse Acute Care EMR, something doesn't work that worked...
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Culture
I had the impression that we would not be the first to go live with a couple of different specific...
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Product
Expanse Acute Care EMR is reasonably easy to navigate, and it is not really difficult for new users...
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Loyalty, Product
There are some specifics of the product that I still find to be somewhat clunky and difficult to...
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Product
There are some features that I would call regressions. In the old MEDITECH system, there were...
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Product
There are certain document templates and things like that in the EMR that are very rarely used...
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Product
We have seen significant improvements to our EHR over the last few years. We have gone through a...
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Culture, Loyalty, Value
We evaluated a lot of different vendors' EMRs when we purchased MEDITECH's system. We just didn't...
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Product, Value
With MEDITECH, we probably get what we pay for. For example, Expanse Acute Care EMR has logic built...
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Product, Value
Other larger vendors have greater interconnectivity with other systems than MEDITECH has. For...
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Relationship
MEDITECH is trying to help us build the bridges that we need to build and connect with other...
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Product
We have pretty frequent interruptions for upgrades in Expanse Acute Care EMR because MEDITECH...
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Product
One issue in Expanse Acute Care EMR is that the way fluids are ordered in the system is not...
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Relationship
MEDITECH is responsive whenever we call. They periodically check in with us, and we have been able...
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Relationship, Product
If I were starting over with an EMR, I would try to find another EMR that would work. Another...
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Relationship
MEDITECH does notify us about some issues, but the coordination of installing the fixes and...
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Relationship
MEDITECH pushes hard and is constantly developing things.
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Relationship
There is always give and take with MEDITECH. There are hiccups, and if we are looking to find...
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Relationship
A lot of the folks that are stepping back and saying that MEDITECH isn't all that they are made out...
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Relationship
When the pandemic ended and MEDITECH brought people back into the fold, it was very helpful to...
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Culture, Value
There are usually no surprises in terms of what MEDITECH charges. Things are really clear. There is...
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Product
We may buy a platform with the understanding that it may not be a Porsche if the product delivers in...
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Operations, Product
MEDITECH's system is web based. It is pretty user friendly in terms of clicks, and that is good. It...
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Relationship
MEDITECH put out a new support platform for their web support, and there have been some struggles...
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Relationship
The vendor has done some restructuring. They are trying to find staff members and get those staff...
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Relationship
We would like to see MEDITECH improve their support and education on their new support site. We...
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Relationship
We have regular meetings with our account representative from MEDITECH. We also have meetings with...
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Product
MEDITECH’s verbiage on some things doesn’t make sense, especially when it comes to putting in...
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Product
Expanse Acute Care EMR has a lot of strengths. All the EMRs are somewhat connected. They are not as...
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Operations, Product
Expanse Acute Care EMR is very easy to use and very easy to learn.
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Product
I would like it if the solution could just be a little more customizable. I would like to be able to...
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Operations
If a large hospital system came to me and said they wanted to come off Epic and were wondering about...
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Operations
MEDITECH has very well-intentioned individuals that have a good product but a very green,...
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Relationship, Operations, Product
Our hospital clinics are failing integrations. We aren't getting what we need. The clinics can't...
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Product
We must create patient-engagement notifications and the ability to text back and forth internally....
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Relationship
When we can finally reach MEDITECH’s support people, they are amazing and on par with my experience...
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Relationship
The MEDITECH executives are involved with us, but I compare everything to Epic because it truly is...
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Loyalty, Value
Getting our money’s worth was the number-one reason we chose MEDITECH's system. It is cheaper than...
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Operations
The hard work in the implementation was done by our internal team. We are such experts in MEDITECH’s...
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Operations, Product
The product is very intuitive, and it works, so the end-user training wasn't hard. Our end users...
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Operations
We did a train-the-trainer model, so the vendor trained internally, and that was a mess. We had so...
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Loyalty, Relationship, Operations
Expanse Acute Care EMR is an excellent product, and MEDITECH has the right expertise. I need...
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Loyalty, Product
We have settled in with MEDITECH, and I think everybody is happy with the EMR at this point. There...
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Culture, Value
The pricing from MEDITECH is fair compared to what we see with other vendors.
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Relationship, Product
There are still a few areas where MEDITECH is rebuilding some of their software, and they haven't...
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Loyalty, Operations, Product
The interoperability on the ambulatory side is something MEDITECH will have to try and build before...
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Product
The MEDITECH product is one of the EHRs that allow a lot of customization. It goes without saying...
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Relationship
The description of the level of support that MEDITECH provides and the staffing models that they...
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Operations
We got rushed through certain parts of our implementation and skipped over some parts. There is a...
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Operations
MEDITECH’s training was nonexistent. They provided some videos, but the training wasn’t what I am...
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Product, Value
We have seen some pretty great user adoption with Expanse Acute Care EMR. We have had challenges...
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Operations
Knowing what is out there, I would half recommend Expanse Acute Care EMR. I would tell anyone...
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Operations
I am happy we implemented Expanse Acute Care EMR. I have been through several EHR implementations,...
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