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User Commentary
Relationship
English is not our first language, so it can sometimes be hard to communicate our problems with...
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Relationship
We have regular meetings with Intelerad where we review our tickets and discuss how to prioritize...
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Relationship, Product
Overall, I'm happy with the solution, the company, and the support. Intelerad has been good. We have...
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Relationship, Product
We have had a few IT-related issues, but other than that, we have had another good year with Intelerad....
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Loyalty, Value
Intelerad is not charging for every little thing, but they don't avoid it. If we had the money,...
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Product
What I like most is the way that the system has been designed. It has multiple redundancies, and if...
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Relationship
Things are pretty much the same here with IntelePACS. I probably gave Intelerad pretty bad marks on...
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Product, Value
The main thing I wish Intelerad could improve is the technology. They are way behind even just in...
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Relationship, Product
There are some features that we have been requesting for the system for a long time. Those features...
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Product
Intelerad sometimes pushes new features. Lately, they have wanted to convert our radiologist...
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Product
We have had a lot of issues with archiving images to the cloud with the solution. We have been told...
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Operations, Product
I hope that Intelerad doesn't change anything about their viewer. They shouldn't make it more...
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Value
The fact that Intelerad doesn’t charge for every little thing is one of the nice advantages of being...
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Relationship
Intelerad could do a bit more customization with regard to requests because we have valid requests;...
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Relationship, Operations, Product
Intelerad can't manage our upgrade transition quickly enough. They don't have the resources. The...
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Loyalty
Contractually, we have to keep the lights on, but IntelePACS is not part of our long-term plans. It...
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Relationship, Product
Intelerad can't keep a promise; they don't make promises. That is simply because their road map is...
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Value
Intelerad does not avoid charging. Nickel-and-diming clients is their main mode of income. That is...
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Operations
In regard to implementation services, Intelerad doesn’t do their homework or prep work. They claim...
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Relationship, Product
Intelerad has very limited VNA capability for integration with third parties. IOCM is a protocol...
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Relationship
Proactive service is not Intelerad’s model. They are a break-fix company. They don't do anything...
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Culture
Intelerad was very responsive while the contract was being renewed. Once that was signed, the vendor...
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Product
The biggest opportunity for IntelePACS is for the vendor to improve the RIS integrations.
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Relationship
Intelerad needs to go back to the old support ways. Outsourcing is not a solution.
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Operations, Product
The biggest strength of IntelePACS is its ease of use.
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Product, Product
I'm not a massive fan of the vendor’s multifactor authentication. We are struggling a little with...
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Loyalty, Loyalty, Product, Product
We don’t go to Intelerad much at all other than to build a new server to go to a new site. We have...
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Relationship, Relationship, Product, Product
We have had some teething problems with the product’s functionality, but Intelerad gave the product...
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Relationship, Relationship
The vendor acquired another company that is introducing support into our region. The engineers of...
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Relationship, Relationship
We speak to our account manager on a regular basis, and I have been able to discuss things with...
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Relationship, Relationship, Product, Product
The product is robust. The vendor very rarely introduces anything that requires any sort of recall...
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Product, Product
Our radiologists love the radial mouse options in the product. I have seen other things that could...
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Relationship, Relationship
Intelerad can’t deliver everything that we would like, but they tell us that when we ask for...
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Relationship
I would say the vendor's strength is their support. The product works, and the radiologists are...
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Relationship
The vendor's biggest strength is our current client success manager. They understand the...
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Relationship, Product
Intelerad’s response time has really decreased. We have had outages in some of our sites, and it is...
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Culture
It took a long time to get our contract with Intelerad. We wanted to buy a service, and they were...
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Product
Ease of use is always something that comes to mind when I think about things I like about the...
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Loyalty, Product
Things have been going great. We haven't had any problems with IntelePACS, and users have not...
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Product
Usually, we need more tools for our providers. The PACS has a portal that we use with our providers,...
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Relationship
The service and support from Intelerad have been okay. The recurring problem is that since we mostly...
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Culture
When Intelerad demos a product, they need to know what the client wants to see. We are looking to...
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Loyalty, Value
We had an opportunity to get a bundled RIS and PACS solution at a more cost-effective price, and the...
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Relationship
Intelerad has not really been very proactive. As they have grown, they have purchased some smaller...
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Value
The price point for Intelerad’s PACS is a little higher for us than a normal clinic, but we have a...
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Relationship
The product works, and we experience very few issues, but when I do need support, the vendor is...
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Relationship
There was an issue a while ago that annoyed us because we had a situation that Intelerad deemed a...
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