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User Commentary
Product
I appreciate that epidurals can come in a cassette with the CADD-Solis pump, which has a very...
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Product
We program the data set to be really clunky. If I get a computer upgrade, I lose everything. We...
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Relationship
When ICU Medical rolled out their new technology pumps, they sent their emails to a nursing...
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Product
The CADD-Solis pump is meeting expectations. We like the fact that we are able to use unsupported technology....
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Product
We are still using a CADD-Solis pump. We could make the argument that because we are using an older...
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Product
The CADD-Solis pump has been great for our L&D nurses because they use it all the time. The...
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Product
I would love to go wireless with the pumps, and I would love to integrate them, but that is not my...
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Value
I don't know what we pay for pumps, but they are worth it.
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Operations, Product
Transparently, the CADD-Solis pumps are probably a mixed bag. When we send pumps in for repair to...
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Value
Our biggest rub with the CADD-Solis pumps is that the lines break all the time. We do a lot of...
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Value
The CADD-Solis pumps are expensive.
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Relationship, Product
ICU Medical is doing everything they can right now.
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Loyalty, Product
We don't have many issues with the CADD-Solis from a durability perspective. The pumps do what they...
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Relationship, Product
ICU Medical could improve the phone trees when we are calling in to ICU Medical’s support line. The...
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Product
Generally, 99% of the time, the product does exactly what it is supposed to do.
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Product
We would like to see ICU Medical provide a single software platform for all of their pumps.
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Relationship
The vendor's support team has been very good. We had an urgent need, and they got back to us pretty...
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Culture, Value
The vendor doesn't charge for every little thing. For example, we needed some firmware updates and...
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Product
The CADD-Solis pumps are reaching the end of their lives with us. They are not Wi-Fi connected. So...
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Relationship, Product
The CADD-Solis model we have is no longer supported and needs a total update internally. The server...
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Product
Unless somebody is talking directly to our end users, we don't always know whether we are getting...
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Product
The product is very serviceable. We start getting nitpicky when we get down to the details, and I...
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Relationship, Operations
ICU Medical did a great job at getting us started. The vendor is responsive. If we need additional...
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Relationship
ICU Medical seems responsive. I haven't had any issues with getting ahold of anybody or getting...
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Operations
The person who did the training for the system was very effective and easy to communicate with.
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Product
The pumps are pretty easy to use, but we haven't been able to improve our pain management because we...
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Product
I had to sit and push buttons on the pump to come up with what is on the pump currently to support...
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Operations
One of the implementations we did could have been better because the vendor was working through a...
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Product
We haven't had any issues with the product. And the feedback that I had from nursing when we did...
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Relationship, Operations
The vendor has great support websites that are easy to use and that are accessible. We have access...
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Product
The CADD-Solis pumps are probably the best pumps that we can have. They are the easiest pumps to use...
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Relationship
I haven't seen anybody from ICU Medical in quite a while. The only time that anybody has ever come...
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Product
Nothing is easy with the CADD-Solis pumps. They aren't wireless, so we have to get every pump to...
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Loyalty, Value
Even though we have had a ton of problems with the CADD-Solis pumps, they are very cost-effective...
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Loyalty, Value
In order for us to get a newer version of the CADD-Solis software, we have to upgrade and buy things...
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Relationship, Product
I would absolutely not buy the CADD-Solis pumps again. ICU Medical is very difficult to deal with...
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Relationship, Value
ICU Medical is my least favorite vendor. Some of my biggest challenges are that the support is bad...
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Product
Particular devices in the CADD-Solis pumps have to be manually updated and connected to a computer....
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Product
The highlights of the CADD-Solis pumps are that they seem very durable, reliable, and secure. For...
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Relationship
ICU Medical is challenging as a partner. The vendor's products are decent, so I don't think we made...
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Culture, Value
I am not happy with some of ICU Medical's charges. I don't think I really get charged a lot for the...
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Product
I have not had any complaints about the product. ICU Medical is not perfect, but they are good.
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Product
One opportunity for improvement with the CADD-Solis would be to have WiFi capabilities to upload the...
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Operations
ICU Medical hasn't really offered us a lot of ongoing training for the pumps. I don't know whether...
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Relationship, Operations
When I had questions for ICU Medical, they were pretty responsive. When we implemented the...
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Relationship, Product
Our pumps are old, but they work well. We don't get much support from the vendor, but we don't need...
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Relationship
ICU Medical is not prompt to reply to us when we contact them. By the time they respond, I have...
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Relationship
Our experience with ICU Medical has been a little rocky. They issued a recall on the tubing. As soon...
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Product
We like the functionality of the pump. We like that we can control the drug library and can have...
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Operations
When we went live, ICU Medical promised availability if we had concerns or questions, and then they...
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Product
We did find that the staff really struggled with some of the loading and unloading of the pumps.
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Operations
The training could be better. Aside from the go-live training, I don't believe ICU Medical has...
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Product
I don't even know if the CADD-Solis has integration functionalities. Nobody has reached out about...
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Culture, Value
I have not had any billing disputes or anything, so I feel like we are being appropriately charged...
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Product
With the CADD-Solis, we are wasting drugs. The product isn't as intuitive as our older pumps. We are...
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