Commentary Summary
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User Commentary
Operations
Once users get the hang of the Homecare Homebase platform, they like the simplicity of the program,...
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Relationship
The vendor’s support is excellent. If anything is not going correctly, Homecare Homebase is on top...
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Product
There are a couple of things the vendor might think about integrating into the system, but I love...
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Product
We have had some issues with the product. The biggest example of those issues has to do with...
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Relationship
We had some interoperability issues with the system's interface with another product, but the vendor...
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Operations
The last implementation we did with the vendor was very backward and wonky.
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Relationship, Operations
We have some team members who are pretty tech savvy, so those team members haven't had too many...
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Culture, Value
We were very surprised to find out that we were charged a dollar per referral on top of the system's...
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Loyalty, Relationship, Product
I haven’t worked with any supporting application that hasn’t had issues occasionally, and Homecare...
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Relationship
Sometimes we have to push a little with Homecare Homebase to get support if something is more urgent...
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Relationship
Sometimes, it can be hard to get ahold of the people at Homecare Homebase that we need to reach....
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Product
We would like Homecare Homebase to make episode realignment easier and give us more report freedom....
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Relationship
Homecare Homebase has been great with release notes. Our system admin goes over rollouts of new...
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Loyalty, Relationship
Homecare Homebase is making improvements and sharing a lot of information on the things they are...
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Product
For the average user, Home Health EHR is intuitive, but some things are in weird places and can be...
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Product
Homecare Homebase updates the system themselves, so we can’t be lagging behind the most recent version....
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Loyalty
I feel like Homecare Homebase has the most rounded application that I have supported in terms of...
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Loyalty
Homecare Homebase's system is one of the more expensive home health EMRs. The entire system is very...
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Loyalty, Product, Value
Right now, we can only use the system on an Android tablet. Homecare Homebase doesn't necessarily...
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Product
There are many manual steps in the system due to the way it is designed. I always compare the...
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Relationship
The vendor's support is good. It wasn't always like that. It took a while for the vendor to fix...
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Relationship
Homecare Homebase's support is good and bad. When we have a problem, our IT department connects with...
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Relationship
Homecare Homebase does not deliver the expected functionality. Our pleas fall on deaf ears because...
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Relationship, Product
The analytics and reports in the system come short of supporting our operation. If we have a report...
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Product
Some things are good with the product, but things could be better overall. The system needs to be a...
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Product
The vendor has an analytics tool that we use to analyze how fast we get the order signed from when...
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Operations, Product
There is a lot of repetition and burdensome documentation in Homecare Homebase. We are constantly...
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Relationship
We have an account representative with Homecare Homebase who does the scheduled update calls with...
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Value
We have to be careful with Homecare Homebase or they will charge us for little things. For a lot of...
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Product
The interface of the mobile solution is a little dated and needs to keep up with mobile platforms as...
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Loyalty, Relationship
We haven't seen anything truly new from Homecare Homebase. They have preferred partners that we are...
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Relationship
Homecare Homebase’s customer support has improved over the last few years. We were very loud and...
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Product
We are happy with the product; it works well for what we need, and the product itself has been...
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Relationship
The support has been improving. Probably our biggest complaint is that the vendor is reluctant to...
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Value
The vendor doesn't charge for every little thing. There are some add-ons that have a cost. That is a...
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Operations, Product
The analytics are great. We can take out-of-the-box reports and create our reports and dashboards as...
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Relationship
The vendor's executive involvement could improve. Homecare Homebase could do a better job of taking...
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Loyalty, Product
We are on a certain EMR, and knowing where the vendor is going with outcome-based measures, I would...
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Product
Homecare Homebase is not there yet with delivering new technology that meets our needs. What could...
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Product
I would like providers to have more access to the charts. I want that to be the company's decision....
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Loyalty
We are happy, but we are looking for other options for a system-wide application. We may decide to...
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Value
Homecare Homebase charges for every little thing. Of course, there is a consolidated place where we...
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Loyalty
I hope Homecare Homebase does what they say. They are looking at being tablet agnostic, meaning the...
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Product
Overall, the clinicals work well and meet our needs. The system actually works quite well on the...
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Product
The PointCare app and the compliance piece are the big strengths of Homecare Homebase. The analytics...
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Relationship, Product
There is a significant number of known bugs that have been around for quite some time in the system....
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Product, Value
The vendor could do a lot to improve how well Homecare Homebase can be optimized for mobile...
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Operations
Our implementation was 100% remote, and it was a struggle. The upgrades are better but not perfect...
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Relationship, Product
There seems to be functionality that is either missing or listed as a known issue, but after a long...
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Relationship
Homecare Homebase isn't a software vendor that wants to partner with anybody. Organizations get what...
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Relationship
We have a good rapport with all levels of Homecare Homebase's executives. I don't think they are...
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Product, Value
The product is very good from the EHR and patient standpoint. If there were more testing...
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Product
Being the size of organization that we are, everybody seems to manage the product well. With regard...
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Relationship, Product
There is some custom work that we would like done, and the fact that we have to add-on solutions on...
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Relationship
We have a certain number of folks in our organization who are able to put in tickets, and from what...
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Relationship, Product
With things like Medicare, the vendor is proactive. They know when a rule is coming out, they...
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Relationship
The vendor does a good job of communicating what is coming up in their next upgrade and outlining...
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Product
Because of some of our unique circumstances, we are limited and have to pull some of the information...
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Product
We have some issues sometimes with the Homecare Homebase application. We have problems getting into...
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Relationship, Product
There are issues across the state with some of our Medicaid plans. They are known, long-standing...
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Culture, Value
There are a lot of interface fees and charges per transaction from Homecare Homebase, and we pay so...
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Operations, Product
With some of the upgrades that we do, Homecare Homebase picks one thing to fix, but other things are...
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Relationship
We have dedicated representatives who work for us, and I think they get the brunt of our frustration...
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Value
Homecare Homebase tends to charge for everything, even for things that we consider to be small requests....
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Product
The vendor has some opportunities for development when it comes to AI in the system that could...
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Product
Compared to some of our experiences with EMRs, Homecare Homebase's workflows are easy.
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Operations, Product
We have the feeling that when the vendor gives us new versions, the vendor does not do regression...
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Loyalty
We would tell friends and peers looking at Homecare Homebase to buy the plans of care. Our company...
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Product
We like the ability to review 100% of the documentation from our staff. The process is cumbersome,...
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Product
Our current frustration with Homecare Homebase is there is no report for home health aide...
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Operations
All of the vendor’s training is online. We had no in-person training whatsoever, and that was most...
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Product
When we started with Homecare Homebase, a lot of the functionality of downloading medication lists...
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Product
We would like our field staff to be able to see a full 60-day certification period in Homecare...
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Relationship, Product
Homecare Homebase keeps us compliant and interfaces with many other platforms.
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Value
We would like to have more presence and updates without costs from Homecare Homebase.
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Relationship
The vendor's responsiveness with the ticketing system has been our biggest problem. Sometimes the...
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Relationship
A lot of times, we get a call from the vendor, and we choose an area, but someone else from another...
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Value
Whenever we ask for additional education or assistance, we always get told that the vendor can put...
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Relationship
Homecare Homebase listens to our suggestions, but they don’t get resolved quickly. Also, getting in...
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Operations, Product
Homecare Homebase needs to do a little more testing for their upgrades, but every EMR has glitches...
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Culture
Homecare Homebase doesn’t keep all their promises, considering what the system was marketed as and...
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Value
If I want a report out of Homecare Homebase that I don't see, the vendor will want to charge us for...
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Relationship
Our relationship with Homecare Homebase is going well. We have good meetings with our account...
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Product
The clinicians love Homecare Homebase, and the updates to the system have gone well for us.
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Operations
The implementation training was good. Homecare Homebase came on-site and stayed with us; they were...
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Product
We haven't had any issues integrating Homecare Homebase with anything else. We have billing pieces...
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Relationship
Anytime we encounter a problem and have to contact Homecare Homebase, sometimes there is an...
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Product, Value
Homecare Homebase's software is expensive but worth it. Home Health EHR has all different types of...
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Relationship, Operations
We are happy with Homecare Homebase. Every time there is an update, there is always a glitch or...
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