Commentary Summary
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User Commentary
Relationship
There is a lot of turnover with Get Well. We started out really good with our account representative...
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Product
Get Well needs to figure out how to let patients log in to their streaming service, but that is...
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Loyalty
We have had the inpatient solution for a very long time. I definitely like the GetWell Loop...
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Relationship
Upgrades just happen, and I get notified. I don't have any problems with upgrades or the service...
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Product
I don't know how much of this is a Get Well problem or an us problem, but the main difference...
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Relationship, Operations
There are a lot of qualifiers for training, and my person at Get Well is not local. Training is not...
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Product
Most of the lack of functionality in GetWell Inpatient has to do with the interface not being...
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Loyalty, Product
Get Well has made some UI changes, so I think the interface is a bit more modern and easier for the...
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Value
Get Well still does a lot of add-ons, and everything costs extra. We get that with any organization,...
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Relationship
I am very happy with our customer service representatives. They are responsive when we enter a...
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Operations
Get Well has recommendations for implementations, and it is up to the customer organization to...
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Product
I feel like the console module is a little outdated and not quite as robust as it could be.
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Product
The system doesn't meet all of our needs. It has manual keyboards that most of our patients can't...
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Operations
After a user buys and implements the system, a lot of the vendor's customer support goes away. The...
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Loyalty
I have seen a recent demo of the current version of the system, and it looks like it could deliver...
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Product
The system offers a good entertainment package for end users. We mostly use the system for television....
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Product
I haven’t seen our older patients have a huge problem with the learning curve of GetWell Inpatient,...
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Relationship
I have not seen an instance where Get Well has not kept their promises. They have been pretty...
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Operations
The subcontractors that Get Well used for the implementation were extremely organized, proficient,...
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Relationship
Get Well monitors their customer support 24/7, and the patients can call in directly, so that has...
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Relationship, Product
It has been a bit of a pain dealing with repair parts due to COVID-19. Get Well has not been able to...
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Operations, Product
Our elderly population doesn't know how to navigate the system. Even with education, they just don't...
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Relationship
Get Well is extremely supportive and helpful. I have a regular call with the Get Well network...
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Product
GetWell Inpatient’s ease of navigation is always a complaint from patients. I think Get Well has the...
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Culture, Value
I don't think there are little things Get Well charges for. Things are usually in bundles. If we get...
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Loyalty, Relationship, Product
Get Well is working on so much. But as fast as they are putting things out, there is so much more to...
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Relationship
Get Well does everything we want them to do. Sometimes we don't know why they stick with us. We have...
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Relationship
Get Well is very good with support. If there were a 20 on the scale, we would be picking 20. What...
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Product
I like the simplicity of GetWell Inpatient, and the front-facing interface for end users is pretty...
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Product
GetWell Inpatient could improve if it had a bigger font and an easier menu. The back end of GetWell...
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Relationship
Get Well’s support team is very responsive. We have a very good representative at Get Well who is...
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Relationship
I would like to give Get Well good credit because when we have a problem, the feedback is very...
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Product
We had a bit of a glitch in GetWell Inpatient that made it so we couldn’t access the system with a...
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Product
We like GetWell Inpatient because it works well for us. It gives us everything that we need, and...
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Operations
Get Well offers training, but there are a couple of things that we could get more of. For example,...
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Relationship
We have a person who is available for us when we need support, but we don’t use them because once...
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Relationship
The executive team came and met with us to make sure our needs were met. They also made a long-term...
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Product
I like that GetWell Inpatient can be customized to the individual unit where the system is being...
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Relationship
We have very good on-site support. Our representative is very knowledgeable and friendly. They do...
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Product
Get Well could make their interface more user friendly. It is difficult to navigate some of the...
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Relationship
Get Well should continue to listen to their customers so they can know what we are interested in. I...
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Product, Value
We have been very happy with GetWell Inpatient. The means for the children to access games and...
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Value
Get Well was definitely way ahead of other vendors at the time we made the commitment to use GetWell...
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Product
GetWell Inpatient is very appealing for the kids. It just visually looks like a current product. The...
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Operations
I don't want Get Well to do a lot of our training because the training is Get Well manufactured and...
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Relationship
Get Well has a tiered approach to support. We call things in, and they send our requests off to...
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Relationship
Over the last few years, Get Well has been super responsive and absolutely wonderful, but I have...
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Culture
The sales team at Get Well makes promises that we are going to decrease falls and increase safety....
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Operations, Product
One thing Get Well needs to look at is hands-on usage of the materials or devices. The vendor needs...
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Product
Get Well’s new platform is much better, but it is inconsistent. If I click the Back button in one...
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Operations
There needs to be more ongoing training available from the vendor, or they need to make people aware...
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Relationship, Value
Part of Get Well’s outreach to us over the last while has been about some enhancements and other...
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Product
Some of the product's strengths are the integration with our electronic health record to document...
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Relationship
As a company, Get Well has certainly reached out to try to enhance the relationship. They did some...
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Value
Get Well is a great company with a great product. However, the product is extremely expensive for...
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Product
The challenge with GetWell Inpatient that makes things difficult for end users is navigation on the...
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Culture
We recently went through a contract renewal for the system, but that wasn't as smooth as our...
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Relationship, Product
The product is broad, and the vendor makes well-intentioned proposals and suggestions for our...
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Product
The product's integration with Epic's systems has had issues historically, but it has been getting...
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Product
The vendor has a mobile app, and our customers aren't very satisfied with the entertainment...
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Relationship, Product
We have been asking Get Well for some things for a long time, but their improvements and their road...
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Product, Value
The entertainment in GetWell Inpatient is great, but that is not what the system is supposed to be...
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Loyalty, Value
I don't know whether GetWell Inpatient is going to work the way we need it to for future projects....
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Operations, Product
We just updated to a new user experience, and Get Well tells us it is going to be so much better....
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Operations
Get Well’s training is very different. For initial training, Get Well comes on-site, creates...
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Relationship
We have a great client service manager from Get Well. They are really responsive and a great...
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Product
The product’s new user interface is very intuitive. The vendor has done a huge overhaul, and I think...
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Value
Doing some add-ons with some of the vendor's features is a little hard. There are charges for...
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Relationship, Product
Get Well engages us on outcomes, and then it is really up to our operations team to say what gaps...
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Value
We don't get nickel-and-dimed for anything, even enhancements and building interfaces. Get Well is...
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Relationship
The vendor has active monitoring, and we are called by Get Well when they see issues, so I...
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Product
GetWell Inpatient is a great product, and with better engagement on our side, I think it is...
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Relationship
Get Well keeps their promises with a vengeance. I have a fantastic account manager. They are very...
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Culture, Relationship
Working with Get Well is wonderful. Normally, Get Well's support people are very good when we call...
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Product
Our staff members and patients don't like the new version of GetWell Inpatient that the vendor...
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Operations
My perception of the vendor's training is that Get Well is more focused on surveys than they are on...
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Product
It is very hard for patients to get out of the system. We have a lot of surveys, so they get stuck...
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Product, Value
I think that Get Well is leading the pack in patient education. I would give the vendor top marks...
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Loyalty, Product
We want integration with our meal ordering system. I think the vendor is ready for that, but our...
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Product
GetWell Inpatient seems to be a one-stop shop and a comprehensive digital experience at the bedside,...
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Relationship
Get Well has always been quick to respond to our needs and easy to work with. We have an assigned...
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Value
Get Well’s payment model can become a little challenging for us, but it is fine. The product is...
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Loyalty
We actually recommended Get Well to another organization. They came and did a tour with us and then...
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Product
With Get Well’s product, we tune things to make them as easy as we can. Our average patient age is a...
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Product, Value
GetWell Inpatient is really straightforward for our providers. Our nursing leads who have been...
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Product
From a patient perspective, GetWell Inpatient works fine. If someone can operate a hotel...
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Relationship, Operations
For the most part, the vendor is able to solve anything that we bring to them. Probably the biggest...
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Loyalty, Relationship, Value
The one thing I really like about Get Well is that they talk about being focused on outcomes for our...
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Relationship, Operations
We have regular meetings with the vendor to go over any issues we have and to go over how to better...
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Product
We would like our other Get Well product to integrate more with GetWell Inpatient. We would like to...
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Relationship, Product
We don't seem to have many issues with the product. We don’t have to put in many service requests....
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Loyalty, Value
Get Well is really looking at patient engagement, what patients say about the product, and whether...
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Value
The ongoing cost of maintaining GetWell Inpatient equipment decreases the product's value. The...
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Product
GetWell Inpatient is pretty easy for patients to use; it is fairly intuitive. There are a couple of...
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Product
GetWell Inpatient can be used with or without interfaces to an EMR. The system is better if...
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Relationship, Value
Get Well stays on top of things. There are a lot of technological advancements. We are trying to run...
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Relationship
Get Well does a great job of providing ongoing support. I have regular meetings with them, and I can...
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Product
The difficulty with the system is that our organization doesn't supply devices, so our patients have...
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Product
Everything in the system is clearly labeled. We can customize the solution and set it up the way we...
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Product
It is a little clunky to see the outcomes in the system. We know that the system is getting to where...
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Product
Get Well does a great job with content updates. We get pretty much constant additions. There are...
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Product, Value
We would purchase the system again. It is a good investment. The platform is great, and it has a lot...
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Relationship
The vendor has the nicest support people we have ever met, especially from a tech support line....
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Product
GetWell Inpatient is an interactive patient care platform that is on TV screens in patients' rooms....
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Relationship
Overall, we really enjoy using the system. It is fully vendor supported, so it is a light lift on...
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Value
The vendor's charging structure doesn’t avoid charges. As with everything today, the price is too high....
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Product
GetWell Inpatient integrates with our EMR as well as other tools we use, and everything has been...
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Relationship
I don't interact with everybody at Get Well. The folks I interact with are the technical...
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Relationship
Get Well has taken care of everything we have asked of them. The vendor is really good at...
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Product, Value
GetWell Inpatient fills the gap during the patient's stay. It gives patients the ability to have the...
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Product
With GetWell Inpatient, there is a lot of confusion at times from the patient's point of view. Those...
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Product, Value
GetWell Inpatient has low utilization rates. Most people want to navigate everything and watch TV or...
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Loyalty, Relationship, Operations
The tool has a ton of potential if we leverage it to the best of our ability. I am disappointed...
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Value
If we ask for something, such as support, we don't get nickel-and-dimed or asked for contract...
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Product, Value
To meet all of the functionalities we need, we have to purchase more of GetWell Inpatient’s features....
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Relationship
Get Well vendor executives are amazing. We have a clear path, a connection, and communication, so...
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Product, Value
An outcome being driven by GetWell Inpatient has to do with our patient and customer experience. We...
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Culture, Relationship
I can feel the vendor’s rebrand. Our client services representative is as awesome as ever, but I...
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Relationship, Operations
Our internal Get Well admin is frustrated more now than ever before. We needed to do an upgrade, and...
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Culture, Value
In most cases, we have had contracts with Get Well that have included almost everything we need. For...
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Loyalty, Relationship, Product
Get Well always goes above and beyond for us. They typically go a few steps ahead of us because we...
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Operations, Product
Get Well does have room to improve. I would like to see more of how the back-end process is set up,...
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Operations
Before our latest upgrade, we were not trained on the look and feel of the new version of the...
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Product
We have patients that are heavily medicated and hard of hearing or visually impaired, but I would...
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Relationship
We are the ones who notice the problems first because we are the end users. The vendor is proactive...
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Culture, Relationship
Usually, we say to people that Get Well is a one-stop shop. They offer every solution that we can...
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Relationship, Product
This is my year for challenges with Get Well. I like their product, but I don't know whether they...
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Loyalty
We are considering another vendor very seriously, though we are pretty sure we are still going to...
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Product
The product’s ease of use has improved greatly with an interface change. I would buy the product...
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Product
We have Get Well TVs in every patient room. We use them for entertainment and patient education. And...
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Relationship
The account representative that I work with is very good and very responsive. We have regular...
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Loyalty, Product
The one downfall of GetWell Inpatient is the pillow speaker where the sound comes out, and Get Well...
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Product
GetWell Inpatient is easy to use. At first, it seems confusing. But I think patients catch on pretty...
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Product
The GetWell Inpatient TVs are nice and big, so families and patients can see them. And GetWell...
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Product, Value
I feel like there are always updates to Get Well’s movies and videos, and I have never seen an extra...
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Operations, Product
The ease of use for GetWell Inpatient is different for different populations. If someone handed me a...
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Operations
From a nursing standpoint, there are no issues with navigation. The main issue with the TVs is that...
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Relationship
Whenever there is any troubleshooting needed or anything like that, we wish we would get quicker,...
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Loyalty, Product
The number-one thing that we are working on with the patient experience is medication education. We...
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Product
As far as the ease of the product goes, our population is mainly Spanish speaking, and they tend to...
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Relationship
Our representative from Get Well is very approachable, always eager to help, and probably helpful...
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Relationship, Value
We have a very good coordinator here for Get Well. Having that coordinator makes GetWell Inpatient...
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Operations, Product
There are a few things I am wondering whether Get Well can add to GetWell Inpatient. For the unit...
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Product
Besides just medication and information, there are also extra things. For example, GetWell Inpatient...
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Operations, Product
We have to continuously try to educate patients depending on their age. That can be challenging to...
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Product
What I hear about GetWell Inpatient is mostly about the TV, but for the most part, the product is...
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Loyalty, Product
GetWell Inpatient has been pretty good. I like how we have quarterly reports that correlate with the...
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Loyalty, Relationship
We are hoping to get a dedicated client service manager for our site. That is going to be really key...
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Culture, Value
I would tell a peer that they should get the product. It is a worthwhile investment, and it is a...
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Culture
We spent a large amount of money on our Get Well contract, and we didn’t have a dedicated CSM from...
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Product
We have an old patient population, and using technology in general is very difficult for them....
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Operations
If I don’t hear about a product’s implementation, it is good news. I haven't heard anything about...
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Relationship, Operations
I wish Get Well had been more available to come on-site, take initiative, and assist us, especially...
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Culture
We were told when we initially implemented GetWell Inpatient that patients could access social...
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Product
We have good success with outcomes when we implement certain things through GetWell Inpatient. Aside...
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Product, Value
I would tell a friend that GetWell Inpatient is a good solution for obtaining and improving...
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Product
GetWell Inpatient has a lot of solid interoperability with our EHR, but we would like a little more...
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Loyalty, Product
Get Well has gotten a lot better in the inpatient space. I have seen the road map, and the vendor...
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Operations
Get Well has had some turnover, so that has been part of the challenge with training. The system is...
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Product
GetWell Inpatient is one product that integrates the most with our other systems. It integrates with...
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Loyalty
I think about the future of healthcare and the way we think about patient interactive systems. At...
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Product
GetWell Inpatient is very easy to use for most patients, but we do have some patients with physical...
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Value
GetWell Inpatient is not a small investment. It is a big investment for our organization, but it is...
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Value
Get Well is really good at delivering on their promises, and they are pretty good at not...
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Relationship
Get Well’s customer service is not the reason we partner with them. For example, the reporting...
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Relationship, Value
Get Well has been really good about executive involvement. Get Well does not charge us for every...
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Operations
Get Well doesn’t offer training to our teams, and Get Well's resources leave a lot to be desired.
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Relationship, Product
With Get Well’s upgrades, it takes more oversight for them to verify that everything is working. Get...
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Product
GetWell Inpatient is far ahead of everything else that we have found out there. If we really bother...
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Product
Get Well has a very patient-centered product, and there isn't one like it that we have been able to...
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Operations
Get Well did training initially, but we had to bring in our own trainer to train our own people...
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Operations, Product
GetWell Inpatient meets a lot of our needs. In my mind, there is a differentiation between what it...
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Relationship
Get Well’s people are idea people, so they always give us good ideas. Get Well has an incredible...
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Relationship
I have escalated things with Get Well over the years, and usually, their VP gets involved when I ask...
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Value
GetWell Inpatient is pretty inexpensive and delivers a lot of content with education and...
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Loyalty, Relationship
I would probably recommend the product depending on where an organization is at. The vendor has been...
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Loyalty, Value
We are doing an RFP right now to see whether we can move away from GetWell Inpatient. So many...
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Product
GetWell Inpatient has always been a challenge because it is a unique tool in a hospital room on a...
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Relationship, Value
Get Well has had so much turnover in the years I have dealt with them. We have a new person all the...
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Value
Get Well should be able to get me what I need without me having to pay extra. We are trying to get...
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Product
We do a lot of custom integration, and the product struggles. Trying to get our EMR to talk to...
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Product
Seeing as I had to buy a whole new system and a camera to do virtual nursing, it would be really...
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Product, Value
Something Get Well could do to improve is to not require us or patients to use their hardware. Also,...
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Relationship, Value
Get Well is far too focused on their own business model rather than adapting their product to their...
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Product
GetWell Inpatient does exactly what the vendor says it will do as a patient engagement tool. The...
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