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User Commentary
Product
The system is not easy because patients need to follow a manual process to add things. I know that...
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Relationship
The support has actually gotten better. In the past, I didn't always hear back from them. The last...
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Operations, Product
Some users have had issues with some of the content in the education. A lot of times, the content is...
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Relationship
We know when things are being retired, but sometimes I need more awareness. One representative I...
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Operations, Product
Patients can read things or access video education. Elsevier provides two methods of access, which...
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Relationship
There isn't really any support necessarily, but Elsevier provides us with what is coming, and we...
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Product
We have a big gap with languages that constantly comes up. Elsevier says that we are licensed for 13...
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Operations, Value
Every once in a while, we find something that needs to be adjusted. We have customized some of the...
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Relationship
We have gone through quite a few staff changes with our Elsevier representatives. We have had...
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Operations, Product
We use Elsevier's product in a couple of different ways. We have the patient connector where...
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Operations, Product
In general, the content in the system is patient friendly, meaning it is at a good reading level....
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Loyalty, Value
Elsevier is very competitive in the marketplace. In the past, we considered replacing Elsevier, but...
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Relationship
Elsevier is very good when it comes to their customer service. When we have issues or things like...
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Operations
When we need any training from the vendor, they will provide good support. The best training we get...
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Operations, Product
We have more than one EHR, and Elsevier's product integrates with all of our EHRs very well....
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Operations, Product, Value
The most recent significant outcome that we have experienced as a result of engaging with Elsevier...
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Relationship, Operations, Product
Elsevier will do what we ask them to, and we have never really had to worry about the system's...
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Operations, Product
Elsevier doesn't have enough pediatric content. It would be nice to have more videos that were...
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Value
The quality of Elsevier's work is good, so I would give their product quality a top rating, even...
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Loyalty, Operations, Product, Value
I would definitely tell others to take advantage of the fact that they can link content to their...
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Product
I have found that clinics like the system. Its pictures and descriptions are good. Occasionally,...
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Relationship, Operations
Elsevier's support team is very knowledgeable about their products, and that team offers a wide...
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Loyalty
The system has an upgrade that we could use for videos, feature interactions, and disease processes....
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Operations, Product
Two of the biggest strengths of the product are that Interactive Patient Education comes in multiple...
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Product
Although Elsevier has improved the readability of some of the patient education by having bullet...
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Relationship
I would like to explore other vendors and compare them to Elsevier. Lately, I don't feel like we...
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Relationship
Elsevier’s customer service team is responsive when we ask them to update things or notice things...
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Operations, Product
Interactive Patient Education comes in short, concise pieces that we can print out. The system has...
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Relationship, Operations
Overall, the way Elsevier does things is good. In their content releases for Interactive Patient...
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Operations
There were some integration issues when we first implemented the product. There were also conflicts...
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Operations, Product
The patient can receive education through the tablet, and that education can be queued up by the...
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Operations
There were some integration issues when we first implemented the product. There were also conflicts...
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Operations, Product
The patient can receive education through the tablet, and that education can be queued up by the...
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Relationship
The product has required more technical support than expected. I have had some odd things come up,...
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Product
There have been some limitations to the product’s interoperability. It is not integrated with...
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Relationship
The product has required more technical support than expected. I have had some odd things come up,...
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Product
There have been some limitations to the product’s interoperability. It is not integrated with...
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Loyalty
We used to use a product from Elsevier that was going to replace ExitCare. The technology was...
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Product, Value
The benefit of the tool is that everything is coordinated, so what we are teaching in the hospital...
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Relationship, Operations
Elsevier has user groups that we participate in. So when our clinicians bring us suggestions or...
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Operations, Product
I would say that Elsevier is definitely the leading vendor when it comes to their system's ease of...
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Loyalty, Product
We had some trials and tribulations when the vendor acquired ExitCare. Essentially, Elsevier was...
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Relationship, Value
I feel much better about us receiving our money's worth from Elsevier than I do from other vendors....
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Culture
Elsevier has done demos for us several times. They do a great job with those and with supporting...
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Product
I wish that the updates would happen monthly rather than quarterly. I would especially like that for...
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Relationship
The vendor gives us pretty prompt responses to emailed questions. Our contact person is very...
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Loyalty, Product
We have seen some limitations with certain patient education pieces, so we are complimenting...
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Loyalty, Product
We are happy with Elsevier’s patient education product. We initially looked at it for adult...
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Loyalty, Product
We expanded use to transitions of care in the ambulatory setting. We still need to keep an eye on...
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Relationship
We have a variety of different products from Elsevier. Even though they have different people...
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Operations, Product
Elsevier’s patient education is available through the portal, but not every patient is savvy with...
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Culture
Elsevier is very up front with their pricing. When we initially purchased the product, the vendor...
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Relationship
I would like the vendor to not just improve the content that they have but continuously and...
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Relationship, Operations
When COVID-19 happened, we needed a lot of education on COVID-19, and Elsevier stepped up quickly....
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Product
The quality of the content in Interactive Patient Education is consistently good, and the currency...
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Loyalty, Relationship
Elsevier has set up a new customer relationship program, so we have this individual that we meet...
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Operations
I don't think there has been any training for Interactive Patient Education from Elsevier. They...
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Product
Elsevier has made a few adjustments to their product. They have augmented some things by determining...
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Culture
Elsevier has given us everything that we have asked for, but there are things that aren't in the...
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Relationship, Product
We are not always kept in the loop before updates and upgrades, so Elsevier could improve on that.
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Operations
I made a request for education for some of our users because the users didn't understand the...
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Relationship
We have been working with Elsevier to get some information for patients, and I know that the vendor...
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Value
When we look for optimization or when the vendor offers a new solution, we need to pay for it...
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Culture, Relationship
Recently, there has been a lot more transparency about what Elsevier can and can't deliver.
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Product
The ability to save favorites or edit a certain section and then save that document with the change...
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Relationship, Product
Elsevier and their people have passion, but I don't think Elsevier is putting resources behind what...
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Operations, Product
Elsevier provides a standard platform of education as well as a standard to compare any of the...
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