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User Commentary
Relationship, Services
CompuGroup Medical US just needs more improvement where they see fit to keep them ahead of their...
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Services, Value
CompuGroup Medical US has put a little more money into their infrastructure. They used to have an...
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Relationship, Value
We hired CompuGroup Medical US to take the place of employees doing the work on-site. Fighting the...
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Relationship
I work a lot with CompuGroup Medical US, and I always want to make sure they are on their toes and...
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Relationship
CompuGroup Medical US listens to us, but things weren't always sunshine and roses. The firm is only...
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Loyalty, Value
We are thinking about stopping CompuGroup Medical US’ services because we are so low volume. We pay...
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Value
I would buy ARIA RCM again. I have worked in another clinical setting before where we had a local...
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Relationship
Our account executive is amazing, and when we leave, I want them to come with us. I know we can't...
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Relationship
When it comes to what we are already doing, CompuGroup Medical US seems to be educated and know how...
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Relationship
When it comes to recommending CompuGroup Medical US, they do so well for us, but we are so tiny. If...
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Relationship
The staffing could be a little more organized. I have an account executive who works with CompuGroup...
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Relationship
CompuGroup Medical US really does what we expect from them. They know what we want, and they execute...
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Relationship
The communication from CompuGroup Medical US is great, but it could be better. They do really well...
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Loyalty
We are thankful for all that our RCM team does for us.
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Operations, Value
We used to have to pay for training, and then CompuGroup Medical US gave us access to their online...
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Relationship
CompuGroup Medical US could be more hands on. When we have an issue, I don't want them to pass me...
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Relationship, Relationship
CompuGroup Medical US has representatives with knowledge, but what they perhaps lack is time. We...
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Relationship, Relationship, Services, Services
We haven’t gotten into any trouble with CompGroup Medical US because we haven’t had big problems. By...
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Loyalty, Loyalty, Relationship, Relationship
The RCM system will last years without updates if the government doesn’t impose those on us. But if...
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Loyalty, Loyalty
There will probably be some frustration in the next year with CompuGroup Medical US, but I hope our...
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Services, Services
CompuGroup Medical US does our billing. We put in the entries, modifiers, charges, and diagnoses to...
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Relationship, Relationship, Operations, Operations
Working with CompuGroup Medical US has been an absolute night-and-day difference from our former...
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Relationship, Relationship
I come from a background of being able to do most work myself, and now I have to rely on CompuGroup...
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Relationship, Relationship, Services, Services
Sometimes, things fall through the cracks, and I have to ask for things a couple of times. That is...
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Relationship, Relationship
CompuGroup Medical US’ account executives and staff are awesome. Everybody is great. There is...
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Relationship, Relationship, Relationship, Value, Value, Value
CompuGroup Medical US fulfills our needs very well. They keep the claims coded and get them out in a...
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Relationship, Relationship, Relationship
Our account manager has been great to us ever since we started using CompuGroup Medical US. Our...
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Relationship, Relationship, Relationship
In terms of denials, some stuff isn't in the firm’s control. The firm has follow-up and turnaround...
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Relationship, Relationship
The firm is already great. If they wanted to be greater, I would tell them we have a lot of...
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Relationship, Relationship
If we bring an issue to the firm, they are on it fast. The representatives we have are outstanding....
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Value, Value
Our denial rate is the lowest it has ever been in the history of our company. With our A/R days, we...
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Relationship, Relationship
As far as our partnership goes, we call the firm family. That is also what they call us. We are...
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Relationship, Relationship, Operations, Operations
The firm has had so many opportunities for improvement with us, and they have shown consistency in...
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Relationship, Relationship
I would recommend the firm. They are very good. Their customer service and communication are...
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Relationship, Relationship
Our manager at the firm is always available. If I have a question, I dial their number, and they...
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Relationship, Relationship, Value, Value
Being a small medical practice, every penny counts, and CompuGroup Medical understands that. They...
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Relationship, Relationship
We work a lot with one person and some people on that person's team, and I just like that they are...
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Relationship, Services
ARIA RCM is fast. CompuGroup Medical US gets good A/R, and I can get ahold of people who are...
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Relationship, Relationship
I have really been satisfied with the relationship so far. We came from a bad relationship, so there...
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Relationship, Relationship
We were drawn to the firm because they really had a great depth of resources. We like how they...
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Value, Value
CompuGroup Medical US was willing to take on billing-related work that was out of the original scope...
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Operations, Operations
My biggest thing was really how smooth the transition went. We gave the firm a certain number of...
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Relationship, Relationship
CompuGroup Medical US really does take the time to understand our needs, and they communicate. They...
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Relationship, Relationship, Operations, Operations
Even though we give CompuGroup Medical US a standard operating procedure and a cheat sheet for each...
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Relationship, Relationship
The firm's communication is good. They are quick to respond, and their communications are clear...
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Relationship, Relationship
The firm meets all of our needs for a small practice. We don't have services we don't need. Most...
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Relationship, Relationship
When we transitioned to the firm, our biggest worry was that maybe we would lose the good things...
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Relationship, Relationship
The firm is very receptive. We can say anything to them, and no one ever becomes defensive. The firm...
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Loyalty, Loyalty, Relationship, Relationship
I have so much confidence that we are in such good hands with the firm's support people and how they...
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Loyalty, Loyalty
When CompuGroup Medical US acquired ARIA RCM, we didn't notice anything different for a long time,...
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Relationship, Value
The firm is very good about timely filing. When we started, the contract had so many parameters as...
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Loyalty, Loyalty, Relationship, Relationship
The only reason we transitioned things to the firm was that things were becoming too much for us to...
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Relationship, Relationship, Relationship
CompuGroup Medical US does a really good job. They have been instrumental in helping us identify and...
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Relationship, Relationship, Relationship
Some of the people from CompuGroup Medical US that we work with have been exceptionally good. I have...
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Relationship, Relationship, Relationship
Sometimes we have a small communication barrier of understanding with people from CompuGroup Medical...
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Operations, Operations, Operations, Services, Services, Services
I would love to know how CompuGroup Medical US does their reports because I have been really...
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Value, Value
When there were changes and the fee schedules in our system needed to be updated, we had a few...
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Loyalty, Loyalty, Relationship, Relationship
I probably would buy from CompuGroup Medical US again because I like that they offer full service...
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Services, Services
The patient ledgers are really easy to read. The descriptions, such as the denials, are really...
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Relationship, Relationship, Services, Services
People want something that is easy. They don’t want something they have to work a lot on. It is very...
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Relationship
The overall lead that was assigned to me was changed shortly after onboarding without any...
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Relationship, Relationship, Operations, Operations
The firm is easy to work with. The personalities are great, but the people just don't seem highly...
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Relationship, Relationship, Operations, Operations
The onboarding liaison from the firm very regularly came back and asked us the same question over...
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Value, Value
There are very minimal goals and expectations set by the organization, and I had hopes that they...
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Value, Value
I would recommend that my peers get multiple quotes and talk to multiple companies before engaging...
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Operations, Operations
I was hoping I wouldn’t have to teach the people at the firm how to do our claims, but we have a...
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Relationship, Relationship
I work with an executive at CompuGroup Medical US who is very responsive, and I'm extremely...
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Relationship, Relationship
I'm satisfied with CompuGroup Medical US. They don't do everything perfectly, but they are very...
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Services, Services
We get too many denials from CompuGroup Medical US, but that is part and parcel of using coding...
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Relationship, Relationship, Services, Services
CompuGroup Medical US’ KPIs are definitely the industry standard, and I'm very satisfied. However,...
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Value, Value
I would love for the product to be less expensive, but I think I'm getting my money's worth. Maybe...
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Value
In the beginning, the sales guide I talked to indicated that the billing component of the services...
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Relationship, Relationship, Services, Services
Some of the minutiae of getting secondary claims paid and sent to all the various secondary insurers...
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Services, Services, Value, Value
There are issues around reimbursement as it relates to the coding process. Our organization feels...
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Relationship, Relationship, Value, Value
CompuGroup Medical US did have a service that I accessed where they contacted all the insurance...
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Operations, Operations
Someone from CompuGroup Medical US called me when they changed from eMDs to ARIA Health Services,...
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Relationship, Relationship
I had a few problems with my account manager, but we straightened them out eventually. The account...
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Relationship, Relationship, Services, Services
Sometimes CompuGroup Medical US did timely filing of claims sent to the address that they had, but...
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Relationship, Relationship
CompuGroup Medical US offers good technology, and they have good people. But they are big, and they...
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Relationship, Relationship
I like the CompuGroup Medical US organization itself. They are competent and have good resources....
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Relationship, Relationship, Services, Services
With CompuGroup Medical US, I have to make sure denials are all good before they go through. I would...
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Operations
The firm takes recent claims, but they don't want to tackle older claims that don't get submitted....
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Relationship, Relationship
We like our account manager. They make sure that our account is taken care of. They don't hand...
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Relationship, Relationship, Value
CompuGroup Medical US has a standard operational procedure, and if something is not on that...
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Relationship, Relationship
We really enjoy the team that we work with at CompuGroup Medical US, and our contact person and...
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Services, Services
I really like the format of ARIA RCM’s reports, which makes it very easy for us to look at the...
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Loyalty, Relationship
CompuGroup Medical US does a good job on some things with the denials rate. They help with things...
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Relationship
The people from CompuGroup Medical US are empowered to solve our problems without escalating to get...
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Relationship, Relationship, Relationship
CompuGroup Medical US’ services have been good, and they are moving toward getting better because we...
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Relationship, Relationship, Relationship, Services
We have no issues with our CompuGroup Medical US account representative. They are always available...
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Value, Value, Value
With CompuGroup Medical US, we have been making a positive impact on our financial metrics, and that...
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Relationship, Relationship, Relationship
One strength that CompuGroup Medical US has is their responsiveness. In the past, we didn't have...
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Relationship, Relationship, Relationship, Value
CompuGroup Medical US has finally given me a person on my team that actually has knowledge of FQHC...
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Relationship, Relationship, Relationship
Even though the vendor gets back to me in a timely manner, it would be better if the person assigned...
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Relationship, Relationship, Relationship, Services
CompuGroup Medial US could listen more to end users and implement their wishes into the program.
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Operations, Operations, Operations
A lot of our providers are physicians and nurse practitioners. They didn't go to school for coding,...
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Services, Services, Services
At this point, I am satisfied with the abilities we have. The firm has broken down how their system...
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Relationship, Relationship, Relationship
CompuGroup Medical US is involved; they communicate with us. They honor requests for information, so...
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Operations, Operations, Operations
Our education from the firm on best practices and clean claims is all initiated on our end, and that...
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Services, Services, Services
Most of the denials we are getting aren’t the firm’s fault. Our denials primarily come from one...
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Relationship, Relationship, Relationship
Our CompuGroup Medical US account executive is utterly amazing. Whenever I have a question for that...
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Relationship, Relationship, Relationship
The firm’s RCM team is located offshore, and sometimes it feels like something gets lost in our...
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Relationship, Relationship, Relationship
I would like to see a little more proactiveness from CompuGroup Medical US in terms of changes in...
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Relationship, Relationship, Relationship
There is one issue that CompuGroup Medical US has been trying to help us with for a very long time,...
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Value, Value, Value
CompuGroup Medical US likes to nickel-and-dime, but the charges from the RCM team are reasonable....
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Relationship, Relationship, Relationship
The vendor is reactionary instead of trying to plan ahead. They seem to react to what the market...
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Relationship, Relationship, Relationship
We have really good communication with the vendor. We meet with our account executive weekly, but we...
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Services, Services, Services
When it comes to timely filing with ARIA RCM, we have run into some cases where the insurance has...
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Relationship, Relationship, Relationship, Operations, Operations, Operations
The firm has been very supportive and helpful. The experience has been great. CompuGroup Medical US...
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Relationship, Relationship, Relationship
The firm’s team really works on making sure that our claims have been processed and are going out....
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Relationship, Relationship, Relationship
The firm is always available. We can text them or call them. And they are very quick to respond. And...
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Services, Services, Services, Value, Value, Value
CompuGroup Medical US has gotten much better with A/R days. There have been problems with some...
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