Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Value
The charges we get from Cognizant have to do with our organization. There aren't unexpected costs,...
Login or Create an Account to see details.
Relationship, Product
I have used many different solutions. Cognizant's system is an improvement and a change. Cognizant...
Login or Create an Account to see details.
Relationship
Cognizant really tries when organizations are dealing with QNXT, but when it comes to hosting...
Login or Create an Account to see details.
Relationship
Sometimes, Cognizant overpromises. Each health plan has its own nuances, so the vendor gears their...
Login or Create an Account to see details.
Relationship
We have a really good relationship with our Cognizant account managers, and they assist us with what...
Login or Create an Account to see details.
Loyalty, Product
Cognizant always has a roadmap for things, but it's not always things that we want to take advantage...
Login or Create an Account to see details.
Culture, Relationship
When we had a question about a third-party administrator, Cognizant was very transparent and met...
Login or Create an Account to see details.
Product
There isn't a whole lot that Facets is limited on; there is a lot we can do with it. The problem is...
Login or Create an Account to see details.
Relationship
Service and engaging with the customer were TriZetto’s forte. Cognizant is lacking in great detail....
Login or Create an Account to see details.
Product, Value
We love the product. We are maximizing it. We are doing a high percentage of automatic adjudication,...
Login or Create an Account to see details.
Relationship, Product
I do feel like we have a really good partnership with Cognizant. We are able to work with them if we...
Login or Create an Account to see details.
Relationship
Cognizant is really proactive. We have a really good account team. Cognizant has a really good...
Login or Create an Account to see details.
Relationship, Product
We work with Cognizant on enhancements that we ask for, and there are always things that could be...
Login or Create an Account to see details.
Relationship
We have a really good relationship with Cognizant at really, truly all the levels. I really feel...
Login or Create an Account to see details.
Loyalty, Product
Cognizant is rolling out their web-based platform, and they are redesigning everything from the...
Login or Create an Account to see details.
Operations, Product
We use some of the integration features of Facets, but we struggle. Just trying to navigate the...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Facets is like a workhorse that does its job. Cognizant handles different products from multiple...
Login or Create an Account to see details.
Relationship
Cognizant is slow to respond sometimes. There are always things we want them to do that they don't...
Login or Create an Account to see details.
Product
To improve, Cognizant could open up a few more APIs for the QNXT side because we do have QNXT...
Login or Create an Account to see details.
Operations, Product
The product is easy to learn and teach. It is even easy for new employees to navigate.
Login or Create an Account to see details.
Value
Facets is pricey, and when I need something information about something, it always seems like I’m...
Login or Create an Account to see details.
Product
We are generally happy with Facets. It is a workhorse and just keeps doing its thing.
Login or Create an Account to see details.
Product
Cognizant has certainly gotten better with their upgrades for Facets. There are some bumps, but the...
Login or Create an Account to see details.
Value
Cognizant had a major miss in a previous upgrade, and when they came back to implement what they...
Login or Create an Account to see details.
Operations
Cognizant offers a lot of things for training, but we don't take advantage of those as much as we should....
Login or Create an Account to see details.
Product
I have several years of experience working with Cognizant, and there have been lots of improvements...
Login or Create an Account to see details.
Relationship, Product
Things sometimes get a bit confusing in terms of who is responsible for what inside Cognizant's...
Login or Create an Account to see details.
Culture, Relationship
Cognizant doesn't really make promises. But they are very clear in what they are willing to deliver...
Login or Create an Account to see details.
Relationship, Product
With all of the changes in healthcare, Cognizant is either building functionality within the...
Login or Create an Account to see details.
Relationship, Product
With Cognizant’s consulting services, they could benefit from some clearer deliverables and...
Login or Create an Account to see details.
Relationship, Operations
Cognizant has TriZetto University, which allows training materials to be accessed on an ongoing...
Login or Create an Account to see details.
Product
I will give Cognizant credit because QNXT is not a hard product to use. Furthermore, the system's...
Login or Create an Account to see details.
Relationship, Operations
Cognizant will lay out a project plan for the implementations and say that they expect us to be up...
Login or Create an Account to see details.
Value
I would like Cognizant to step up and do things without charging everybody every time they sneeze....
Login or Create an Account to see details.
Culture, Relationship, Product
The biggest problem for me is that QNXT is a base product but isn't marketed that way. If we want...
Login or Create an Account to see details.
Relationship
Generally, we reach out to Cognizant instead of them reaching out to us. Furthermore, we really...
Login or Create an Account to see details.
Operations, Product
Throughout our time with Cognizant, their upgrades have been decreasing in quality. There seem to be...
Login or Create an Account to see details.
Relationship
Cognizant is a great partner of ours. Their support is excellent, and I know the vendor is going to...
Login or Create an Account to see details.
Operations
We have been really happy with Facets. We recently had a third party come and look at our...
Login or Create an Account to see details.
Product
When we build things, we have to have a strong foundation. The claim system is our foundation...
Login or Create an Account to see details.
Value
One issue is that the vendor tends to nickel-and-dime us not for the big stuff but for the little...
Login or Create an Account to see details.
Culture
Cognizant is fine. They are the same as they have always been. They are expensive and complicated....
Login or Create an Account to see details.
Relationship
Our relationship with Cognizant is good. Our contacts are responsive and generally help us work...
Login or Create an Account to see details.
Loyalty
A lot of healthcare organizations are moving to another system, but we are staying with Cognizant's...
Login or Create an Account to see details.
Relationship, Product, Value
QNXT is not the simplest product, but it is the most robust product on the market today. Cognizant...
Login or Create an Account to see details.
Value
Cognizant charges for anything that we want to do. If we want to do integration, Cognizant will say...
Login or Create an Account to see details.
Culture, Product
QNXT is very complex and difficult to use. We are using almost every module Cognizant has available,...
Login or Create an Account to see details.
Relationship, Operations
With Cognizant, there is an internal mechanism that we need to go through if we want to ask for...
Login or Create an Account to see details.
Loyalty, Relationship, Product
We need to comply with all the regulation changes that we face. We are in a very monitored industry...
Login or Create an Account to see details.
Loyalty, Relationship
There is a work group that discusses things because they want the product to meet all the needs of...
Login or Create an Account to see details.
Relationship
Cognizant is one of the most amazing companies I work with. They are constantly inviting us to...
Login or Create an Account to see details.
Culture, Product
Facets is really good, and the vendor is really good. The product works as promoted and supports our...
Login or Create an Account to see details.
Product, Value
We had a legacy system that was rather antiquated. It was highly manual, and we had to do many...
Login or Create an Account to see details.
Loyalty
We looked at many various claims processing systems and found that the Cognizant system was the best...
Login or Create an Account to see details.
Operations, Value
When we implemented this technology, it saved us so much money because of its efficiency. It raised...
Login or Create an Account to see details.
Loyalty, Loyalty
On the payer side, we really need the system to be provided to us as a full-blown software as a...
Login or Create an Account to see details.
Product, Product
On the operations or business side, we are still building out data warehouses and data lakes all...
Login or Create an Account to see details.
Loyalty, Loyalty, Relationship, Relationship
Cognizant's customer service interface is rudimentary at best. My business area continues to want to...
Login or Create an Account to see details.
Relationship, Relationship
We have identified a number of systems that are our go-to software platforms. We are going into...
Login or Create an Account to see details.
Loyalty, Loyalty
We are happy with the base software in Facets. We looked at another product, but that product would...
Login or Create an Account to see details.
Relationship, Relationship, Product, Product
The vendor has made some minor workflow enhancements, and we have seen some regulatory changes. I...
Login or Create an Account to see details.
Product
We have integrated Facets with another product, but we often struggle to upgrade that integration....
Login or Create an Account to see details.
Loyalty
Cognizant is like the Borg. We have to assimilate to whatever they have. We don't want to...
Login or Create an Account to see details.
Loyalty, Product
For true claims processing, Cognizant's product does great, but we need the level and depth of the...
Login or Create an Account to see details.
​
Preferences