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athenahealth Telehealth Commentary
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Schafer Jackson
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User Commentary

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Manager

Value

We pay a flat rate for the product. A provider that uses the solution is pleased with it. The...

Mar 2024
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Manager

Relationship

With support, it sometimes takes a while for somebody to get back to me. Sometimes if I get through...

Mar 2024
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CFO

Product

Our behavioral health people want some things that would help improve their athenahealth Telehealth...

Jan 2024
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CFO

Relationship

When we bring up issues with athenahealth, they do try to resolve them.

Jan 2024
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CFO

Culture, Value

I think athenahealth Telehealth should be free; it should be a part of athenahealth's product...

Jan 2024
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CFO

Product

athena Telehealth quickly ramped up. It is still evolving, and it gets better every quarter.

Jan 2024
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CFO

Product

We are having difficulty with our third-party translators when we try to include them in our...

Jan 2024
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Analyst/Coordinator

Product

We love athenahealth Telehealth, and the solution does everything we need it to do. athenahealth is...

Dec 2023
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Analyst/Coordinator

Product, Value

If a patient were seen in our office for something but then called later with symptoms of another...

Dec 2023
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Analyst/Coordinator

Relationship, Product

athenahealth may roll something out when they say they are going to roll it out, but there could be...

Dec 2023
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Analyst/Coordinator

Operations

athenahealth Telehealth was not easy to use at first, but it is now. athenahealth rolled a training...

Dec 2023
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CEO/President

Product

The biggest challenge we have had with the product is the group functionality. We have to use...

Oct 2023
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CEO/President

Culture, Value

athenahealth charges us per visit. On the surface, that seems good because then we are only paying...

Oct 2023
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CEO/President

Product

The product is well integrated into our EHR, so the provider teams can use the EHR while they are...

Oct 2023
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Analyst/Coordinator

Loyalty, Product

We were on another product for a short time. That was okay, but the challenge was that that product...

Oct 2023
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Analyst/Coordinator

Relationship, Product

athenahealth Telehealth is great. We started with it when it wasn't nearly as functional as it is...

Oct 2023
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Analyst/Coordinator

Product

athenahealth Telehealth is super easy for anyone to use, including providers. Our support staff...

Oct 2023
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Analyst/Coordinator

Product

Occasionally, there are times when we have a patient on the system and either the system's video or...

Oct 2023
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COO

Product

The product is easy on both ends. We serve a pretty elderly population, and the system is very...

Sep 2023
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COO

Product

I wish that the system were integrated more with some of the other products that we use.

Sep 2023
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Manager

Loyalty, Product

The COVID-19 pandemic really forced everyone to step up with telehealth, and athenahealth did that....

Sep 2023
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Manager

Product, Value

The system benefits patients because patients don't have to sit around in a waiting room. They don't...

Sep 2023
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Manager

Product, Value

The system has saved our bacon. Transportation is difficult, and the system has allowed us to...

Sep 2023
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Manager

Operations, Product

Early on in its development, telehealth wasn't nearly as good as it is now. However, we still have...

Sep 2023
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Manager

Product

The system's scheduling piece is very clunky and uncomfortable to use, but we can use it. Our...

Sep 2023
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Manager

Value

A great thing about athenahealth is their user community. A lot of people were mad because it was an...

Jul 2023
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Manager

Product

Using the product is just like having an encounter in the office in terms of scheduling and...

Jul 2023
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Manager

Product, Value

athenahealth Telehealth’s biggest strength to our organization has been an increase in patient care...

Jul 2023
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Manager

Product

I would like athenahealth to put a template into the program so that it automatically documents...

Jul 2023
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(0)
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CFO

Relationship

We have a scheduled meeting with our customer service person. That person is proactive, and they...

Jun 2023
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(0)
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Manager

Relationship

In terms of support, sometimes there are some things that the vendor could do, but of course, they...

Jun 2023
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Manager

Product

It does work out that patients are getting notifications that they are going to have appointments....

Jun 2023
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Manager

Product

With our specialty, sometimes we run into snags as far as building is concerned.

Jun 2023
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Manager

Relationship

It is up to us how often athenahealth will get together with us, and athenahealth is able to support...

Jun 2023
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Manager

Operations, Product

The only thing I would tell new customers is just be prepared to do a lot of studying. There are a...

Jun 2023
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Manager

Operations

The onboarding process was pretty extensive, and I don't know that it could have been done any...

Jun 2023
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COO

Product

athenahealth Telehealth is easy to use. It is very similar to popular video-conferencing apps.

May 2023
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CEO/President

Product

The telehealth solution is well integrated within athenahealth, so it is very easy to register...

May 2023
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(0)
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CEO/President

Product

athenahealth Telehealth is easy for patients to use. They don't have to download an app or...

May 2023
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CEO/President

Operations

I don't remember getting any training for the telehealth system. It was very easy to figure out for...

May 2023
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(0)
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VP/Other Executive

Loyalty, Product

I really like athenahealth's telemedicine solution. Our previous telehealth product required...

May 2023
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View All Reports
Related Reports
Decision Insights
KLAS article icon
Telehealth 2023
18 April 23    |   Ciera Walker and Schafer Jackson
An immediate necessity during the pandemic, telehealth has become a common strategy for delivering convenient healthcare, connecting more quickly with specialists, working with interpreters, and more. As organizations settle into their go-forward strategies, top of mind are use-case expansion, tech-stack consolidation, and integration. There are many options for delivering telehealth, including virtual care platforms, video conferencing solutions (healthcare-focused and cross-industry), and EMR-based tools. This report focuses on market trends across the solution options and examines the factors driving purchase decisions and replacements.
Performance
KLAS article icon
EMR-Centric Virtual Care Platforms 2022
14 June 22    |   Aaron Gleave and Alex McIntosh
Virtual care has been a roller coaster for healthcare organizations in the last few years—from minimal uptake in the face of reimbursement barriers, to the COVID-19 rush in demand and availability, to hastily implemented and developed IT solutions, to a recent return to more-standard care delivery, and now the re-examination of go-forward strategies. This report shares how EMR-centric virtual care platforms perform today and what provider organizations have planned for the future.



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