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User Commentary
Services, Value
We have seen decreased rehospitalizations from using AQuity Solutions. The goal is to decrease our...
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Relationship, Services
I don't utilize AQuity Solutions' scribes as much as I probably should, but they do all the legwork...
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Relationship
I have only ever had to work with one person at AQuity Solutions, so I have never had to escalate...
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Relationship
For the most part, we haven't onboarded any new providers, and the technical issues are far and few...
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Relationship, Services
We have had some turnover with the scribes, particularly domestic scribes. AQuity Solutions has...
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Services
While the scribe helps with burnout, there is still a whole lot of work because the scribe cannot...
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Services
The provider still does some documentation because the scribe doesn't do 100% of the documentation...
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Relationship
Our providers enjoy AQuity Solutions' service. We were initially going to discontinue the service...
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Services
The previous program that AQuity Solutions used was unstable, and I don't know whether that is why...
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Relationship
There isn't really much that AQuity Solutions can control on the strategic ability side. They...
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Relationship, Services
In using AQuity Solutions’ scribe service, our experience has been mixed in that we have gone...
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Loyalty
We aren't going to use Real-Time Virtual Scribes for the long term in the future because of the new...
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Relationship
Executive involvement at AQuity Solutions is high. When I was renegotiating the contract, AQuity...
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Services, Value
I ask our providers all the time how well Real-Time Virtual Scribes is doing, and they frequently...
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Relationship, Services
Some of our physicians have been using global scribes for a long time, and they love them, so the...
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Services, Value
Regarding clinician burnout, Real-Time Virtual Scribes has dramatically changed one physician’s life...
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Value
AQuity Solutions charges a very fair rate, and we know up front what we are paying. We know how many...
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Relationship, Services
With the language barrier with AQuity Solutions’ scribes being in India, there are a lot of reverse...
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Relationship, Value
AQuity Solutions does a good job. And everything we have asked that they can do, they have found a...
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Loyalty, Relationship, Operations
I have recommended AQuity Solutions’ Real-Time Virtual Scribes before. I would be highly likely to...
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Relationship, Services
AQuity Solutions may want to look at tailoring their marketing to helping older physician providers....
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Operations, Services
Generally, the scribe service is good. Our biggest challenge is with the scribe assignment. We...
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Relationship, Value
AQuity Solutions has been a good partner to work with from a contracting standpoint. They are a good...
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Services, Services, Value, Value
Most days, I no longer have the anxiety of documentation once I leave the office because the scribes...
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Operations, Operations
The quality of the scribes varies quite a bit, and I don't know whether that is with AQuity...
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Relationship, Relationship
We had a consistent representative from AQuity Solutions for a while, but the firm changed all our...
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Relationship, Relationship, Services, Services
I am happy with AQuity Solutions. The documentation happens faster than I expected, and we have a...
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Services, Services
When there are scribes who fill in for our normal scribes, they are sometimes dreadful. My...
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Value, Value, Value
The firm’s greatest strength is keeping me paying attention to patients instead of struggling with...
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Services, Services
I had a technical difficulty with the app. It wouldn't let me sign in. I had two phone numbers to...
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Relationship, Relationship, Relationship, Services, Services, Services
The scribe makes all the difference. I have had some who are not terribly accurate. The one I have...
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Relationship, Relationship
We have a regular call with AQuity Solutions' leaders where they want to know about our strategies,...
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Relationship, Relationship, Services, Services
AQuity Solutions knows that a lot of our physicians struggle with coding, and the firm is trying to...
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Relationship, Relationship
AQuity Solutions is very receptive to feedback and open to supporting our organization in any capacity....
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Relationship, Relationship, Services, Services
AQuity Solutions’ technology is not quite where we need it to be. The firm is trying to get it...
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Services, Services, Value, Value
It is still early to know the outcomes, but the main thing we have seen so far is decreased...
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Relationship, Relationship, Operations, Operations, Value
Working with AQuity Solutions has been pretty smooth. The implementation was a little slow, but when...
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Relationship, Services
The firm has converted from using some domestic scribes to using global scribes to keep the scribes...
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Relationship
The firm is pretty responsive to emails and concerns. When we bring anything up, they come up with...
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Relationship
The firm takes my feedback very seriously. I didn't have a lot of the detailed, granular-level...
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Operations
AQuity Solutions could provide more robust training for backup scribes when there is an emergency....
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Relationship, Services, Value
AQuity Solutions provides a good service for me. I didn't have a great experience with my first...
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Services, Value
The biggest strength of using AQuity Solutions' virtual scribes is that the scribes really decrease...
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Relationship, Services
We have had some problems with the firm's infrastructure where our scribe will lose internet...
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Value
AQuity Solutions has monthly and hourly rates, so I have a sense of what to expect. I wish there...
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Relationship, Relationship, Value, Value
With AQuity Solutions' services, we have decreased physician burnout and increased visit numbers in...
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Operations
The only thing I would want the firm to change would be the turnaround time for onboarding a new...
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Relationship, Services
I have been working with my current scribe for a while, and they have been a great fit. The scribe...
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Relationship, Relationship, Relationship
The firm is responsive. We are constantly adjusting workflows and communications. If we do have an...
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Operations, Operations, Services, Services
AQuity Solutions is struggling with turnover. Our providers were used to working with certain...
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Services, Services, Services
The providers that have had long-term scribes either love the scribes or hate them. The providers...
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Value, Value, Value
Considering the cost and the feedback we hear from our providers, I wouldn’t buy this service again...
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Value, Value, Value
When we were negotiating a contract with the firm, the firm wanted to charge us for something on our...
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Relationship, Relationship, Relationship
It feels like having the service is a struggle. If I'm paying somebody for a service, I want it to...
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Relationship, Services
When we are going through a transition of AQuity Solutions' scribes, their impact on our...
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Relationship
When there is a situation where the scribe either quits or needs to be replaced or subbed out for...
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Services, Services, Value, Value
When I signed up, AQuity Solutions told me the environment was supposed to be quiet and controlled,...
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Value, Value
AQuity Solutions charges me a lot per month, and I get bad service. I feel nickel-and-dimed. I don't...
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Relationship, Relationship
I would give a forewarning to any potential physician customers of AQuity Solutions that the firm...
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Relationship, Relationship
AQuity Solutions used to be phenomenal. I had no complaints. I would brag to everyone that I had a...
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Loyalty, Loyalty
When our scribe gave notice that they would be out for a time, the company failed to find me a live...
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Relationship, Relationship
The service from AQuity Solutions goes in waves, and the scribes are not consistent. When AQuity...
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Relationship, Relationship
When AQuity Solutions hires and is on the ball, they perform and execute everything very well....
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Relationship, Relationship, Services, Services
Communication with AQuity Solutions has been very good, and that is the key. We aren't working in an...
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Value, Value
We are extremely satisfied with the pricing AQuity Solutions offers, and their hourly rate is fair....
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Operations, Operations
The one thing that I would like to give AQuity Solutions feedback on is just the training of the...
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Services, Services
The scribes work closely with doctors to relieve some tension and stress in the office in general....
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Relationship, Relationship, Services, Services
The biggest strength is that AQuity Solutions' service allows the provider to actually be a provider...
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Operations, Services
In general, the turnaround time is tough, but that might not be able to improve because we are all...
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Services, Services, Value, Value
I don't know whether I have seen decreased physician burnout because there is still a lot of other...
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Loyalty, Services, Services
I would buy the service again. I would actually encourage more real-time scribes, like synchronous...
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Services
Sometimes we have scribes who know what they are doing, and sometimes, there are scribes who don't...
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Operations, Operations
AQuity Solutions should make sure when they hire people that they train for a while before telling...
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Services, Services, Value, Value
AQuity Solutions' services have improved physician burnout because some days I have many patients to...
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Operations, Operations
The promise from AQuity Solutions was high, but the delivery was low. AQuity Solutions was...
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Operations, Operations
I tried using real-time virtual scribes along with other people at my organization. After a pretty...
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Services, Value
Out of all of us who used the real-time virtual scribes at my organization, only one person...
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Relationship, Relationship
The consultants at AQuity Solutions were consistently good but not great, but they were helpful and...
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Relationship, Relationship, Services, Services, Services
I am picky, and I read over my entire note and make corrections, and the process varies from note to...
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Relationship, Relationship, Services
The scribes from AQuity Solutions are very lovely people, and they do their best. But in the...
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Relationship, Relationship, Relationship, Services, Services, Services, Value, Value, Value
If a scribe is absent, the firm provides another one. It takes me less time to do charts, so I have...
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Operations, Operations, Operations, Services, Services, Services
One challenge for the scribes is that they are not trained as physicians. Sometimes they don't know...
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Services, Services, Services, Value, Value, Value
Real-Time Virtual Scribes frees up my time so I am able to focus on patient care questions instead...
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Services, Services, Services
AQuity Solutions' impact on documentation time depends on the ability of the scribe. There is a lot...
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Services, Services, Services
The challenge is that the scribes are folks looking to earn a bit while they are waiting for things....
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Relationship, Relationship, Relationship, Value, Value, Value
The service decreases the time that physicians are in the EMR. For some, closure happens on the same...
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Services, Services, Services
I would like the scribes to try to finish faster because I have to wait overnight. When I am done in...
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