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User Commentary
Relationship
Working with symplr has been a really good experience. symplr is really good about responding...
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Product
symplr's system has been pretty easy for end users to pick up. That has been helpful. The vendor has...
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Product, Value
By using the system, we have achieved better communication. We have incidents and are able to move...
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Product, Value
symplr’s Compliance software has largely helped us to monitor our workflows internally and ensure...
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Product
One of my wish list items for symplr’s Compliance deals more with their audit manager module, which...
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Product
I like the configurability in form and incident management. If I want to create an incident...
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Relationship, Product
symplr has been acquiring many compliance-related software products over the last couple of years,...
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Product
From a reporting standpoint, there are certain reporting architects that get access to develop...
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Loyalty, Product
Some improvements for symplr, outside of reporting, would be really giving greater thought to their...
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Product
We are not happy with Compliance. With each sale of the product to a new vendor, it becomes more...
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Value
We have kept Compliance because it is very cheap and we have many years of audits in there. We were...
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Relationship
We have waited years for the vendor to deliver things in Compliance, and it took so long that we had...
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Relationship
During COVID-19, we called the vendor and asked them to help us build something, and they...
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Operations, Product
Getting all of our management team familiar with the system and how it operates can be very...
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Loyalty, Relationship, Product
symplr is obviously trying to become the ultimate governance, risk management, and compliance...
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Product
The system meets our needs as an organization. We are a relatively small organization, so I would...
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Loyalty, Relationship
symplr becomes larger and larger every time they acquire another nugget in the industry. My fear is...
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Relationship, Value
Thanks to symplr, we have achieved standardization, enhanced reporting, and collaboration with...
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Value
symplr is moving toward more nickel-and-diming. I don't think they were doing that before, but as...
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Relationship
symplr does a great job compared to other vendors that I have worked with. They practice what they...
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Culture, Relationship
We had a little difficulty with symplr keeping promises, but we are in a good place now. We were...
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Operations
We have specifically asked symplr for more training, and they have been able to get additional...
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Value
We asked symplr for some amendments to a specific feature, and they were not willing to make changes...
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Product
There are still some functionalities in Compliance that we wish we had. Compliance has custom and...
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Relationship
We have a great support individual at symplr, and I don't know whether that individual is at the...
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Loyalty, Relationship, Product
symplr recently rolled out some new updates, but we haven't been in the system yet to see exactly...
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Relationship
One of the challenges that I continue to face is symplr's understanding of our business model. We...
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Operations
One thing that I always appreciate is that symplr is willing to revisit and rework their onboarding...
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Relationship
symplr keeps all promises with regard to this product. I have had a lot of positive interactions....
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Operations
With regard to the implementation, I had a lot of success with Compliance. The implementation was...
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Operations
symplr has never given us training. Most of my staff members get trained by internal individuals on...
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Product
Compliance is a very good product. It works very well. I haven't seen any upgrades, but the quality...
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Product
I would usually expect systems to update from time to time. I have never seen a change with...
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Relationship
symplr was much more communicative with us when we were using more of their products, but now I...
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Product, Value
Compliance has allowed us to have a central repository for both compliance and privacy-related...
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Operations
During our design period with symplr, we had resources assigned to us who were very helpful. During...
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Operations
One opportunity for improvement in the system is that its reports have unlimited possibilities when...
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Culture, Loyalty
One thing that made symplr stand out was that when we were looking at vendors, symplr allowed us to...
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Product
Part of the difficulty with the system's ease of use is due to the templates that we have built....
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