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Riskonnect Healthcare Commentary
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Manager

Product

There were new OSHA requirements recently, so we were able to partner with Riskonnect and make...

Apr 2024
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Manager

Relationship

We recently moved to an API feed with one of our third-party administrators, and Riskonnect was able...

Apr 2024
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Manager

Relationship, Operations

Sometimes with upgrades, there are little hiccups, but the Riskonnect team manages things for us. A...

Apr 2024
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Manager

Relationship

Riskonnect Healthcare is highly configurable. We don't find that a lot now, especially with...

Apr 2024
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Manager

Relationship

We have an amazing team from Riskonnect. They are always willing to help us and provide us with...

Apr 2024
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(0)
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Director

Product

Riskonnect Healthcare is accurate and flexible. I have a lot of confidence when we pull data out...

Mar 2024
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Director

Product

The system’s policy manager functionality needs to be improved. We are having trouble implementing...

Mar 2024
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(0)
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Manager

Relationship, Operations

The relationship and service with Riskonnect are going well. The Riskonnect success team is amazing...

Feb 2024
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(0)
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Manager

Relationship

Riskonnect's support is terrible, and their turnaround is glacially slow. Our dedicated...

Jan 2024
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Manager

Value

Even though Riskonnect nickel-and-dimes us, their prices are still pretty darn good. That is...

Jan 2024
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Manager

Operations

I would tell someone who was interested in the system that they should test everything before...

Jan 2024
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Manager

Product

Riskonnect Healthcare can be configured to do just about anything, but that takes a lot of work on...

Jan 2024
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Manager

Culture, Relationship

The vendor holds conferences, but those require us to sit in a room for hours listening to the...

Jan 2024
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(0)
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Manager

Product, Value

Before we had Riskonnect's system, we had a really ugly PDF that we couldn't edit for event...

Oct 2023
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(0)
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Manager

Relationship

My experience with Riskonnect has been great. Getting an adverse event reporting system was a dream...

Oct 2023
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(0)
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Manager

Loyalty, Operations

Riskonnect Healthcare is a really awesome system. The vendor has done a wonderful job of training us...

Oct 2023
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(0)
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Manager

Loyalty, Product

Riskonnect's product has become part of our workflow, so it is much easier to use on the front end....

Sep 2023
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(0)
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Manager

Product, Value

Our providers are using the Riskonnect program whereas they were not using our previous vendor's...

Sep 2023
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(0)
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Manager

Loyalty

Riskonnect's program suited our facility best compared to other programs. The program has the...

Sep 2023
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(0)
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VP/Other Executive

Value

We have had a few disappointments with Riskonnect's system. Some areas in the system that we thought...

Sep 2023
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(0)
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VP/Other Executive

Operations

Some of the trainings we received for the system's reports were several hours long, and we didn't...

Sep 2023
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(0)
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VP/Other Executive

Product

Riskonnect should really get something more specific set up for the post-acute area. It seems to me...

Sep 2023
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(0)
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VP/Other Executive

Relationship, Operations

Riskonnect's technical experts and senior people were very experienced, but our project manager was...

Sep 2023
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(0)
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VP/Other Executive

Operations, Value

I would tell a friend who was considering the system to be efficient with the included hours right...

Sep 2023
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(0)
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Manager

Operations, Product

We had a significant upgrade from the classic version to a lightning version, and it took us years...

Aug 2023
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(0)
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Manager

Operations

The training is not very available. I put in a ticket asking whether someone could show me how to do...

Aug 2023
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(0)
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Manager

Loyalty, Product

Internally, we don't have good interoperability between Riskonnect Healthcare and our employee...

Aug 2023
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(0)
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Manager

Relationship, Product

There are a few quirks in the system, but some things depend on the tech savviness of the user....

Aug 2023
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(0)
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Manager

Relationship

The quality of the support is very good. We have a liaison assigned to us, and they are incredibly...

Aug 2023
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Manager

Relationship, Product

There haven’t really been any changes since the last update. I haven't heard anything. I'm very much...

Aug 2023
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(0)
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Manager

Product, Value

One outcome we have been able to achieve is rapid routing of reported events to the appropriate...

Aug 2023
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(0)
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VP/Other Executive

Loyalty

We may decide to keep the system for risk management, specifically for claims management. However, I...

Jul 2023
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(0)
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VP/Other Executive

Value

There are some things that the vendor charges for that seem weird to me, but the vendor includes...

Jul 2023
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(0)
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VP/Other Executive

Product

Riskonnect Healthcare isn't really a system that makes sense for everyone to use for incident...

Jul 2023
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(0)
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VP/Other Executive

Product

Riskonnect Healthcare is a repository, so we are able to track events even after they have been...

Jul 2023
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(0)
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Director

Relationship

We have meetings scheduled all the time, but I never attend them because I don't need anything....

Jul 2023
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(0)
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Director

Product, Value

Riskonnect Healthcare allows us to trend things a lot more easily because things are housed in one...

Jul 2023
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Director

Product

We are more efficient using Riskonnect Healthcare than an Excel spreadsheet. And from a governance,...

Jun 2023
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Director

Loyalty, Operations

Riskonnect Healthcare’s ease of use depends more on the training than anything. Of course, different...

Jun 2023
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(0)
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Director

Operations

When we implemented Riskonnect Healthcare, the vendor may not have had enough resources to help us....

Jun 2023
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(0)
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Director

Relationship, Operations

Various teams at Riskonnect have helped us out. Some teams have been bad, and some teams have been...

Jun 2023
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(0)
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Director

Relationship

There have been a few occasions when some of Riskonnect’s support personnel have been very...

Jun 2023
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(0)
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Director

Culture, Relationship

Our only involvement with Riskonnect at a high level is with our salesperson. The only involvement...

Jun 2023
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(0)
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Director

Value

Anyone that needs access to Riskonnect Healthcare has to have a license. We are charged per license,...

Jun 2023
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Director

Culture

One of the hiccups with Riskonnect Healthcare was that it didn’t have a contracting module at first....

Jun 2023
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(0)
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Director

Product

Right now, the only integration is a feed from our HR system into Riskonnect Healthcare, and that...

Jun 2023
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Director

Product

We integrated our intranet into Riskonnect Healthcare to access our policies, but we had some...

Jun 2023
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(0)
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Director

Loyalty, Product

We have purchased various modules from Riskonnect, one of which is a regulatory compliance module....

Jun 2023
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(0)
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Director

Loyalty, Value

We chose the solution because it is user friendly and intuitive. The solution has led to better...

Jun 2023
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