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Loyalty, Product
We are still fairly early on the journey. Because everything is integrated onto a single platform...
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Product
We are in a slightly better place than expected at this stage with EpicCare Inpatient EHR; no one...
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Loyalty, Product
Most of EpicCare Inpatient EHR does work as promoted, but the system is still being localized to our...
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Culture, Loyalty, Value
Generally, it is certainly far more true than not that Epic keeps promises. It is not quite true...
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Operations
During Epic’s initial training, we found their training strategy unimplementable for us, and we...
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Relationship
Epic’s support is pretty good. When we had Epic’s support on-site, things were probably pretty good,...
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Product
EpicCare Inpatient EMR meets most of our local needs, but there is still a lot of work to be done to...
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Loyalty, Relationship
If Epic can do something, they promise to do it, and there is a very good chance that it is going to...
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Culture, Value
Epic tries as much as possible to make the contract work for us in terms of not charging us for...
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Relationship
Epic has been very helpful and has allowed us to outsource work when we move to new things, like...
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Operations
Epic teaches the solution rather than the pathways. As providers, we need the training to be better...
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Relationship
Epic had to rewrite how they did certain integrations for us because of our unique approach to what...
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Product
Some people say that one problem of EpicCare Inpatient EHR is that it is so customizable and that...
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Relationship, Product
Epic has turned around some generative AI stuff with ChatGPT, and that has been phenomenal.
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Relationship
If I have an issue with something relating to EpicCare Inpatient EHR, I have a phone number I can...
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Culture, Relationship
I would tell someone considering Epic how the vendor has partnered with us to work through our...
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Relationship
We very much see Epic as our strategic partner for adoption. The vendor’s technical services people...
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Relationship
We might see our other vendors once a year or in contract renewal meetings, and that is it. But Epic...
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Relationship
To customize the product more for our country, Epic needs to be more proactive with the changes in...
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Relationship, Product
Epic doesn't have a capability for orthodontics. We have customized a platform a lot from the...
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Loyalty, Relationship, Product
Epic and other vendors' products have limitations when we look at the deep technology. There are no...
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Loyalty, Relationship, Product
I want Epic to be more open to partnering with strategic vendors that offer best-of-breed solutions....
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Relationship, Operations, Product
We implemented the product pretty well. I think the caregivers are pretty happy with it. Epic has a...
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Culture
The good thing about Epic is they only promise what they can deliver. Epic is very transparent, so...
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Relationship, Operations
Epic already had deployments in our region, so the workflows were pretty robust. We didn't have a...
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Loyalty, Product
We would like to see more development from Epic in terms of mobile applications. One of the great...
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Product
In terms of the product meeting our country’s specific needs, there are some issues around...
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Loyalty, Product
In terms of integration, we have our national network connected. What we don't have but are hoping...
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Operations
From a technical point of view, the implementation went very well. But when we are using the...
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Operations
When we implemented the product, the modules worked in a siloed way. Each area had to create their...
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Operations
For the training on the administrative side, the multiweek pathway and amount of registration are...
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Relationship, Value
Epic is doing well at supporting us with our day-to-day needs. They realize that because of the size...
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Loyalty, Product
The system can get too complicated sometimes. However, it is still probably way above average...
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Culture, Relationship
Our relationship with Epic is good. The vendor really excels in how they treat their customers. Our...
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Product
EpicCare Inpatient EMR took our organization from a very digitally inept organization to a quite...
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Product
We have really struggled with some of the NHS-specific data sets and reporting within EpicCare...
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Loyalty, Product
We are really trying to focus on more of the cultural change within our organization. We have a...
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Relationship, Operations
Epic is really great at driving us on the journey to the go-live. However, we have had to pick up...
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Product
One thing that we love about Epic's system is the fact that it is a single database. As we...
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Product, Value
Personalization and customization within EpicCare Inpatient EMR have absolutely been key to some of...
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Loyalty, Relationship
Epic is starting to be much more responsive to some of the unique demands that are coming from our...
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Relationship
Epic still feels like a partner and is there when we need them, and that is absolutely great. Epic...
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