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Asia/Oceania EMR 2022
First In-Depth Look at Regional Market Share & Vendor Performance
Author
Everton Santos
Author
Jonathan Christensen
As healthcare organizations have come out of the peak of the COVID-19 pandemic, EMR purchase decisions in Asia have ramped up. In Oceania, most public hospitals have an EMR in place, but purchase energy remains high since many public and private provider organizations are planning large-scale purchases of go-forward EMRs. This report—KLAS’ first focused exclusively on Asia and Oceania—highlights (1) market share and vendor energy in recent EMR purchase decisions and (2) vendor performance in each region based on client feedback and experience. The chart below offers a high-level view of vendors’ overall performance.
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Key Findings:
- IQVIA Growing Fast in Asia, with Improved Support & Delivery in South and Southeast Asia
- ezCaretech a Strong Performer in South Korea, Slow to Expand to Other Countries
- InterSystems Delivers Solid Performance to Broad Customer Base
- Oracle Health (Cerner) Has the Largest Existing Market Share in Oceania, Lowest Customer Satisfaction
- Epic (Limited Data) Stands Out for Relationships in Australia
- Renewed Customer Focus from InterSystems & Telstra Have Led to Improvements
Writer
Amanda Wind Smith
Designer
Bronson Allgood
Project Manager
Jill Wilcock
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.