2023 Best In KLAS Vendor Neutral Archive (VNA)

Since 2017, KLAS has hosted four separate summits on enterprise imaging (EI), each time bringing together healthcare executive thought leaders to discuss EI issues and define guidelines. The insights gleaned from these summits represent the combined wisdom of some of the industry’s top EI experts. This white paper summarizes the discussions from the most recent summit held in May 2022. The following sections are included: A definition of enterprise imaging Keys to success outside of technology, including strategies for (1) safely managing sensitive images within an enterprise imaging infrastructure and (2) navigating enterprise imaging in a post-pandemic world

Performance

Imaging in the Cloud 2021

09 November 21 | Monique Rasband and Sidney Tate

Cloud-based technology is quickly gaining momentum among provider organizations, particularly for imaging solutions. To get an early look at the reality of cloud-based imaging and the vendors best positioned to help organizations transition to the cloud, KLAS interviewed 37 organizations that have adopted imaging technology hosted by their vendor in the cloud (i.e., the organizations are leveraging the public or private cloud to operate or store imaging solutions and/or data); of this group, 20 are doing primary PACS production in the cloud. These organizations almost unanimously report positive experiences. Most have successfully transitioned to the cloud and are seeing beneficial outcomes—e.g., decreased IT burden and improved security. Because of the early nature of this market, all vendor performance data is limited (see the About This Report section). This research is also specific to the United States.

Company/solution	Overall performance score (100-point scale)	Total evaluations	Trend (2022-2023)	Culture	Loyalty	Operations	Product	Relationship	Value

Fujifilm Synapse VNA (TeraMedica)	88.3	n=28	+2%	B	A-	B	B+	A-	A

Merative (formerly IBM) Merge VNA	81.7	n=31	-4%	B-	B	B	B	B	B-

Philips Enterprise Repository Vue Archive (Carestream)	81.5	n=23	N/A	B-	B	B	B	B-	B

AGFA HealthCare Agfa HealthCare Enterprise Imaging VNA	76.5	n=18	+2%	C	B-	B-	B-	B-	D+

Mach7 Technologies Mach7 Vendor Neutral Archive	75.7	n=17	-6%	C	C	C	B-	C	B-

Hyland Acuo	74.2	n=27	-1%	C-	C	C	B-	C+	C

GE HealthCare Centricity Clinical Archive Solution	73.4	n=17	-1%	D+	C-	B-	B-	C	C
	50.0	100.0

Company/solution	Trend (2022-2023)	Culture	Loyalty	Operations	Product	Relationship	Value

Fujifilm Synapse VNA (TeraMedica) 88.3 n=28 COMMENTS	+2%	B	A-	B	B+	A-	A
Merative (formerly IBM) Merge VNA 81.7 n=31 COMMENTS	-4%	B-	B	B	B	B	B-
Philips Enterprise Repository Vue Archive (Carestream) 81.5 n=23 COMMENTS	N/A	B-	B	B	B	B-	B
AGFA HealthCare Agfa HealthCare Enterprise Imaging VNA 76.5 n=18 COMMENTS	+2%	C	B-	B-	B-	B-	D+
Mach7 Technologies Mach7 Vendor Neutral Archive 75.7 n=17 COMMENTS	-6%	C	C	C	B-	C	B-
Hyland Acuo 74.2 n=27 COMMENTS	-1%	C-	C	C	B-	C+	C
GE HealthCare Centricity Clinical Archive Solution 73.4 n=17 COMMENTS	-1%	D+	C-	B-	B-	C	C

Company/solution	Overall performance score (100-point scale)	Total evaluations	Culture	Loyalty	Operations	Product	Relationship	Value

Change Healthcare Change Healthcare Image Repository * [NR] L	90.2	n=7	A-	A	B+	B+	A-	A-

InsiteOne Unified Clinical Archive * L	74.9	n=6	C	C	B	C	B+	C

Sectra VNA * L	94.5	n=14	A+	A+	A	A	A+	A

Company/solution	Overall performance score (100-point scale)	Total evaluations

Change Healthcare Change Healthcare Image Repository * [NR] L culture A- loyalty A operations B+ product B+ relationship A- value A-	90.2	n=7

InsiteOne Unified Clinical Archive * L culture C loyalty C operations B product C relationship B+ value C	74.9	n=6

Sectra VNA * L culture A+ loyalty A+ operations A product A relationship A+ value A	94.5	n=14

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Past Vendor Neutral Archive (VNA) Awards

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