2021 Best In KLAS Clinical Optimization

Performance

IT Advisory Services 2023

09 February 23 | Doug VanWagenen and Trent Davis

In the IT advisory space, many firms perform well, but the breadth of their expertise varies—some firms offer many services, while others focus on a specific area. This report examines the breadth of firms’ validated services as well as client satisfaction and performance consistency. To provide better transparency into IT advisory services, KLAS has broken them into the following four segments: IT planning and assessment, revenue cycle optimization, clinical optimization, and analytics advisory services. Additionally, this report categorizes firms into four groups based on validated engagements:

Company/solution	Overall performance score (100-point scale)	Total evaluations	Trend (2020-2021)	Loyalty	Operations	Relationship	Services	Value

Chartis Group	97.5	n=8	0%	A+	A	A+	A	A+

Nordic	95.4	n=8	0%	A+	A	A	A-	A

Impact Advisors	94.7	n=8	0%	A	A	A	A-	A+

Atos	92.7	n=10	0%	A-	A-	A	A-	A
	50.0	100.0

Company/solution	Trend (2020-2021)	Culture	Loyalty	Operations	Product	Relationship	Value

Chartis Group 97.5 n=8 COMMENTS	0%	A+	A	A+	A	A+
Nordic 95.4 n=8 COMMENTS	0%	A+	A	A	A-	A
Impact Advisors 94.7 n=8 COMMENTS	0%	A	A	A	A-	A+
Atos 92.7 n=10 COMMENTS	0%	A-	A-	A	A-	A

Company/solution	Overall performance score (100-point scale)	Total evaluations	Loyalty	Operations	Relationship	Services	Value

Tegria Navin, Haffty & Associates (NHA) * L	85.4	n=3	A	B+	A-	B	C

Company/solution	Overall performance score (100-point scale)	Total evaluations

Tegria Navin, Haffty & Associates (NHA) * L loyalty A operations B+ relationship A- services B value C	85.4	n=3

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