A = 93.0-96.9
A- = 90.0-92.9
B+ = 87.0-89.9
B = 83.0-86.9
B- = 80.0-82.9
C = 73.0-76.9
C- = 70.0-72.9
D+ = 67.0-69.9
D = 63.0-66.9
D- = 60.0-62.9
F = <60.0
Category average: 92.1
Services average: 89.7
Company/solution |
Overall performance score (100-point scale) |
Total evaluations |
Trend (2022-2023) |
Culture
|
Loyalty
|
Operations
|
Relationship
|
Services
|
Value
|
|
Medasource
Go-Live Support |
96.5 |
n=15
|
+3%
|
--
|
A+
|
A
|
A
|
A-
|
A
|
|
|
|
|
|
|
||||||
Tegria
Go-Live Support |
95.3 |
n=8
|
N/A
|
--
|
A+
|
A-
|
A+
|
A-
|
A
|
|
|
|
|
|
|
||||||
Divurgent
Go-Live Support |
94 |
n=10
|
+3%
|
--
|
A
|
A-
|
A+
|
B+
|
A
|
|
|
|
|
|
|
||||||
CSI Healthcare IT
Go-Live Support |
93.8 |
n=31
|
-3%
|
--
|
A
|
A-
|
A
|
A-
|
A-
|
|
|
|
|
|
|
||||||
Experis Health Solutions
Experis Health (formerly ettain health) Go-Live Support |
89.8 |
n=24
|
-4%
|
--
|
A-
|
A-
|
A
|
B+
|
B+
|
|
|
|
|
|
|
||||||
Optimum Healthcare IT
Go-Live Support |
87.5 |
n=12
|
-6%
|
--
|
A-
|
B
|
A-
|
B+
|
B
|
|
50.0 |
100.0 |
Company/solution |
Trend
(2022-2023) |
Culture |
Loyalty |
Operations |
Product |
Relationship |
Value |
|
Medasource
Go-Live Support 96.5
n=15
COMMENTS
|
+3%
|
--
|
A+
|
A
|
A
|
A-
|
A
|
|
Tegria
Go-Live Support 95.3
n=8
COMMENTS
|
N/A
|
--
|
A+
|
A-
|
A+
|
A-
|
A
|
|
Divurgent
Go-Live Support 94
n=10
COMMENTS
|
+3%
|
--
|
A
|
A-
|
A+
|
B+
|
A
|
|
CSI Healthcare IT
Go-Live Support 93.8
n=31
COMMENTS
|
-3%
|
--
|
A
|
A-
|
A
|
A-
|
A-
|
|
Experis Health Solutions
Experis Health (formerly ettain health) Go-Live Support 89.8
n=24
COMMENTS
|
-4%
|
--
|
A-
|
A-
|
A
|
B+
|
B+
|
|
Optimum Healthcare IT
Go-Live Support 87.5
n=12
COMMENTS
|
-6%
|
--
|
A-
|
B
|
A-
|
B+
|
B
|
Company/solution |
Overall performance score (100-point scale) |
Total evaluations |
Culture
|
Loyalty
|
Operations
|
Relationship
|
Services
|
Value
|
DeliverHealth
(Nuance) Go-Live Support * L |
86.9 |
n=8
|
--
|
B
|
A-
|
A
|
B-
|
B
|
|
|
|
|
|
||||
HCTec
Go-Live Support * L |
95.5 |
n=3
|
--
|
A+
|
A
|
A+
|
A+
|
A-
|
|
|
|
|
|
||||
The HCI Group
Go-Live Support * L |
71.8 |
n=4
|
--
|
D
|
D+
|
B
|
C-
|
C-
|
Company/solution |
Overall performance score (100-point scale)
|
Total evaluations |
DeliverHealth
(Nuance) Go-Live Support * L culture
--
loyalty
B
operations
A-
relationship
A
services
B-
value
B
|
86.9 |
n=8
|
HCTec
Go-Live Support * L culture
--
loyalty
A+
operations
A
relationship
A+
services
A+
value
A-
|
95.5 |
n=3
|
The HCI Group
Go-Live Support * L culture
--
loyalty
D
operations
D+
relationship
B
services
C-
value
C-
|
71.8 |
n=4
|
(Nuance) Go-Live Support * L
n=8
Go-Live Support * L
n=3
Go-Live Support * L
n=4
Solutions for which at least 100% of respondents answered yes.
CSI Healthcare IT Go-Live Support
Divurgent Go-Live Support
Experis Health (formerly ettain health) Go-Live Support
Medasource Go-Live Support
Optimum Healthcare IT Go-Live Support
Tegria Go-Live Support
CSI Healthcare IT Go-Live Support
Divurgent Go-Live Support
Medasource Go-Live Support
Tegria Go-Live Support
CSI Healthcare IT Go-Live Support
Divurgent Go-Live Support
Experis Health (formerly ettain health) Go-Live Support
Medasource Go-Live Support
Optimum Healthcare IT Go-Live Support
Tegria Go-Live Support
CSI Healthcare IT Go-Live Support
Divurgent Go-Live Support
Medasource Go-Live Support
Tegria Go-Live Support