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Patient Privacy Monitoring 2023
How Are Vendors Delivering amid Developing AI Technology & Market Consolidation?
Author
Justin Porter
Author
Ciera Walker
Author
Ruirui Sun
By preventing and detecting unauthorized access to patient data, patient privacy monitoring solutions play an integral role in helping provider organizations maintain patient confidentiality, comply with regulations, and build trust. In recent years, the market has seen multiple acquisitions, and vendors have begun to provide artificial intelligence (AI) offerings. This report looks at how these changes have affected customer satisfaction and provides early insights on outcomes related to AI.
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Key Findings:
- Protenus Customers Use AI Functionality to Decrease False Positives and Improve Efficiency
- Imprivata FairWarning and SecureLink See Decreased Customer Satisfaction after Acquisitions; FairWarning Customers Note High Costs for Data Storage
- iatricSystems a Strong Performer for Small Organizations; Larger Customers Are Dissatisfied, Plan to Replace
Writer
Natalie Hopkins
Designer
Jessica Bonnett
Project Manager
Andrew Wright
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.