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Healthcare Operations 2023
Addressing Operational Challenges through Technology
Author
Niel Oscarson
Author
Sam Eaquinto
Author
Marcus Hadfield
Healthcare organizations face more operational challenges now than ever, so they are looking to a variety of sources to overcome barriers. Vendors of multiple solution types have an opportunity to improve their offerings to better help healthcare organizations tackle top operational challenges. For this report, KLAS spoke to 51 healthcare executives from 51 organizations to examine current operational strategies, goals, and perceived challenges as well as the role that technology plays in addressing these challenges.
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Key Findings:
- Vast Majority of Organizations Lack a Sophisticated Operational Strategy
- Improving Patient Access and Engagement Is a High Priority for Organizations
- Budget and Staffing Issues Are Most Prominent Current Operational Challenges
- Patient-Centric Solutions Are Integral to Strategy; Technology Consolidation Is Also Top of Mind
- Organizations Highlight ERP and Cloud Vendors as Best Enterprise Partners, Outside of EMR Vendors
Writer
Carlisa Cramer
Designer
Breanne Hunter
Project Manager
Ally Dove
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.