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Go-Live Support 2022
Matching the Right Firm to Your Implementation Needs
Author
Kaleb Harris
Author
Cathy McCabe
Firms that provide go-live support for HIT implementations continue to consistently deliver high client satisfaction. Across the board, these firms are highly skilled and knowledgeable, making it rare for healthcare organizations to report a poor experience. Instead of asking which firm provides high-quality go-live support, organizations must decide which firm is the best fit for their organization.
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Key Findings:
- Market Context
- CSI Healthcare IT & Experis Health Consistently Excel at Vetting Resources
- Issues with Resource Quality Dampen Outcomes for Clients of Divurgent & The HCI Group
- Choosing a Go-Live Partner: Relationship/Prior Experience the Top Considerations
Writer
Elizabeth Pew
Designer
Natalie Jamison
Project Manager
Tanner Powell
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.