KLAS publishes inaugural report on value-based care

Report evaluates firms providing consulting and managed services

As healthcare moves from a fee-for-service model to a value-based care (VBC) model, many providers are having to reengineer aspects of their business.  "Value-Based Care. Making the Shift: Who Can Help?" is the first report published about this market segment by KLAS. Researchers from KLAS interviewed over 100 c-level executives, most of whom have extensive experience in VBC.  The industry leaders KLAS spoke to identified 33 essential functions or areas providers must address in order to successfully make the transition to risk-based alternative payment models..  All of these critical functions can be organized into three core pillars of VBC:  organizational alignment, care management and reimbursement management. The report examines the impact and performance of VBC consulting and managed service firms and their ability to help providers make the transition.

"A provider’s first step in choosing the right firm is to weigh their needs versus a firm's capabilities," said Warren Whitford, research director.  "Although the firms we evaluated are trying their best to bring a consistent set of methodologies and processes to an inconsistent market, each provider is on a different trajectory toward VBC and the market is continuously evolving."

While some providers may have the ability to make the transition to VBC on their own, the vast majority are turning to firms who provide VBC consulting services and VBC managed services. When evaluating providers' confidence levels and progress toward a successful VBC model, KLAS found that 100% of Advisory Board clients report the firm has a high impact in meeting their triple aim objectives.  Lumeris clients also gave high marks, citing the company's ability to help providers reimagine patient care and build a more complete patient profile.

"In order to survive in this new world of value-based care, providers need firms who can help them feel confident in their progress towards Triple Aim objectives, meaning can they impact patient access and satisfaction levels help improve patient outcomes and reduce healthcare delivery costs," said Whitford.  "Providers can also evaluate firms based on their demonstrated ability to help organizations like them prepare for alternative payment models and enter into additional risk-bearing agreements.

The report found that Advisory Board, Conifer and Evolent scored high with providers in giving them confidence to deal with evolving alternative payment models and preparing for future risk.  For VBC consulting services, Premier and Advisory Board led with the highest scores, while Valence and Lumeris were the most highly rated for VBC managed services.

To access the two-page summary of “Value-Based Care. Making the Shift: Who Can Help?” media can email Tamara Castellano at tamara.castellano@KLASResearch.com. 

About KLAS
KLAS is a research and insights firm on a global mission to improve healthcare delivery by amplifying the provider's voice. Working with thousands of healthcare professionals and clinicians, KLAS gathers data and insights on software, services and medical equipment to deliver timely reports, trends and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving vendor performance. Follow KLAS on Twitter.