CarePort Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Relationship, Product
In a world where electronic communication is preferred, we don't want to make a phone call. Trying...
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Value
The biggest problem with CarePort is the price. It is extremely expensive. We can get a lot of...
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Relationship
At one point, we had to work with WellSky on some things, and they were very helpful.
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Product
We still have the legacy sign-ons from when the products were individually CarePort and naviHealth,...
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Value
With CarePort, the return on investment is not there. It would have to significantly reduce the time...
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Product
When it comes to financial reporting with CarePort, we have not had to create anything externally to...
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Product
For intake, there is not an ideal perfect solution out there, but WellSky CarePort is easy enough to...
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Product
Ease of use is probably the biggest benefit of using CarePort. It is an easy platform to use. Also,...
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Product
We have had some issues with WellSky’s billing. Also, the integrations that WellSky offers don’t...
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Relationship, Product
Customer service is the biggest thing we are lacking from WellSky. I have never been presented with...
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Loyalty, Product
CarePort is working very well, and we are very happy with it. I do all the training for my end...
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Relationship
I'm very happy with the support that I get from WellSky, specifically from my account person. When...
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Relationship, Product
In CarePort, I don't have the ability to go into the system and see what problem the user is having....
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Product
A few top benefits of using the product’s technology are the ability to refer electronically, do...
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Product
The positives of WellSky are that they are pretty much up-to-date on CMS requirements with the star...
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Relationship, Value
In the past, if we wanted revisions or updates on reports or trainings, we had to incur those costs....
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Product
CarePort is not integrated with our EMR. Also, I would like the product to have automatic reporting...
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Relationship, Product
Honestly, WellSky is kind of in a status quo. I have provided a lot of feedback regarding their...
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Loyalty, Relationship
WellSky is responsive to my need to fix errors that are not part of a modification to their...
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Loyalty, Relationship, Product
My input to WellSky’s representatives doesn't go much further. They note things, but I think they...
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Product
We use CarePort to make our post–acute care referrals from the inpatient side. The system works well...
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Loyalty, Product
The WellSky Insights product line works well to give me bulk data quickly. I can find out how many...
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Product
We build referrals in CarePort for certain facilities. We do utilization management, and the reviews...
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Loyalty
We are moving slowly to the Epic platform but are using CarePort Transition, which is a product...
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Loyalty, Product
There are a lot of products out there, like EvidenceCare, for example, that go to the front door and...
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Relationship
Since WellSky acquired CarePort Health, there hasn’t been any differences in my experience. We have...
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Culture, Value
WellSky has been reasonable with their charges. They do charge for some PM support and bill some...
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Culture
Since the acquisition with WellSky, the vendor has been a bit more financially driven. Things that...
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Relationship
We have been well partnered with the vendor, and they meet with us regularly. The leader that I work...
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Operations
We have been live with CarePort for some time, but we did bring some new hospitals on board over the...
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Product, Value
We definitely have a good ROI for our prior authorization process, but it is difficult for me to...
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Product
A unique feature of CarePort is the ability to not only provide the minimum requirements for patient...
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Relationship
CarePort meets with us regularly, so when they know there is going to be a change in their platform,...
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Product
A unique piece to CarePort is their ability to customize a referral. That is huge for us, and it...
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Operations
We are now working on getting reports out of CarePort, and the process is a bit clunky. The vendor...
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Product
CarePort is a go-between solution that gets hospitals referrals electronically, and that is great....
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Product
We would like more integration with our EMR. There should be more buttons to push to make things...
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Product
There is a need for patient-referral solutions, but other tools do additional things; for example,...
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Culture, Value
CarePort works, but customers need to know what they are getting and negotiate a good contract. When...
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Product
We use CarePort to screen potential patients for admission to our post–acute care facilities after...
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Product
CarePort is the only way we can get referrals for our organization. Our staff struggles with...
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Operations
We have not received any one-on-one training. WellSky just has modules on the website to look at. I...
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Product
We do not find the product very user friendly. We have seen other referral portals that are better...
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Relationship, Product
Our main issue with CarePort is our inability to see when a case manager responds to us about a...
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Relationship, Product
The system sometimes tells us that we have too many referrals on the portal and that some must be...
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Operations
We have had some training on CarePort, but we have had to beg multiple times to get the training.
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Product
WellSky promoted that the product had visibility of the electronic health record, but it doesn't...
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Loyalty, Product
We use CarePort because WellSky has acquired a critical mass of healthcare organizations that want...
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Loyalty, Product
WellSky is behind and could improve if they used HL7 to communicate. CarePort is not an...
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Loyalty
We believe that by using an HIE platform for interoperability and the ability to query information...
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Loyalty, Product
A pain point for us is the integration partnership with naviHealth. We expect to see alignment on...
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Product
To be successful, customers need to be all in. If I were a discharge coordinator or care manager, I...
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Product
If someone needs a specific use case, then the system makes a ton of sense. In general, there are...
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Relationship
WellSky is good at what they do for the organizations they work with in offering the product as a mechanism....
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Loyalty, Product
There is only one massive problem, but it is a big one. Due to a recent update, CarePort will not...
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Product
CarePort is not the most user-friendly product. It has a learning curve. Once people have it down,...
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Culture, Value
There are a lot of different charges, but the product is generally pretty well priced. We do get...
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Product
The CarePort platform is the way we communicate all of our referrals. We really like the platform...
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Product, Value
CarePort has given us actual returns. We have all kinds of wonderful things we can do through the...
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Relationship
We get a lot of good information from WellSky. The vendor is really good at communicating with us...
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Product
We are always getting notifications during our workday that CarePort is temporarily down or that a...
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Relationship
CarePort is down a lot. There is constant maintenance occurring, and it makes our job difficult when...
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Loyalty, Value
We were a little forced to buy CarePort because it is what nursing homes in the area we serve use....
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Relationship
When I ask WellSky to come on-site, they want us to figure out the problem. That is unhelpful. We...
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Product
CarePort allows us to refer a single patient to multiple facilities that might be able to meet that...
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