SIS Charts (Surgery Centers) Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Product
I like that we can customize SIS Charts to our facility. It is also very easy for our patients to...
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Product
A couple of areas are hard coded and cannot be edited. Sometimes, there is a group response that I...
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Product
I have contracted CRNAs who provide sedation, and I give them access so that they can go in and look...
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Product
The search engine isn't very good. It needs to be improved. It is not the most user friendly.
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Culture, Relationship
The support and the sales team for this system are excellent. Each support ticket submitted is...
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Relationship
The customer support that we have received from SIS has been phenomenal I love talking to the...
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Loyalty, Value
Once we can use one part of the system, we will be able to get more case costs. That should work out...
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Relationship, Operations
We ended up having some issues with the system in the beginning after we implemented it because we...
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Loyalty
We would absolutely stay with SIS Charts if we had to do everything over again. We like the...
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Relationship
There is a lag in the support from Surgical Information Systems when we ask for enhancements to be...
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Product
With SIS Charts, there are some features that should work according to Surgical Information Systems,...
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Loyalty
Overall, things are going well with SIS Charts, and we are still inclined to go with it over the...
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Relationship
We are very satisfied with the vendor's executive involvement. We have made the vendor's executives...
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Product
The vendor has a very nice analytics program. I can pretty much look at anything across the board...
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Relationship, Operations
SIS Charts doesn't integrate, and it doesn't always communicate well. The vendor has excellent...
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Product
SIS Complete is not what the vendor claims it to be. It is a compilation of different software...
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Relationship
We do have access to some of the vendor's executives to discuss issues with their system. When I...
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Culture, Relationship, Product
The vendor has analytics for the reporting side of things. If we want detailed and customized...
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Relationship, Operations
There is no training for SIS Charts. The vendor doesn't notify us of any upgrades. We get a notice...
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Loyalty
SIS Charts is no longer part of our long-term plans. We are going to start talking to some other...
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Loyalty, Value
The integration with our anesthesia module hasn't been great. As of right now, if we had to choose...
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Operations, Product
The system is a mixed bag, but most everything works great. SIS Charts is extremely easy for end...
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Relationship
The vendor is definitely more reactive than proactive. Their people are helpful, although I have to...
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Relationship, Product
SIS Charts is fairly intuitive. When we have new hires, it is very easy for them to pick it up and...
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Loyalty, Relationship
It is our long-term plan to stay with SIS Charts, and we have integrated it into all of our centers...
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Product
We have some hard stops in the system, so we have to put alerts. There is a separate anesthesia...
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Value
With SIS, there is one standard charge and different added charges, specifically if we ask for an...
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Loyalty, Product
In the market, there are two main products. SIS Charts has more of a market share, but there are a...
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Operations, Product
I am pretty happy with the product now that I am using it. I can always make suggestions about how...
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Relationship, Value
We have asked the vendor for a lot of enhancements, upgrades, and changes. The vendor told us that...
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Operations, Product
The vendor needs to work on the integration of all of their modules because right now, we have to go...
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Operations, Product
I like SIS Charts’ ease of use and the fact that there is little to no staff training. SIS Charts is...
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Product
The system is very easy to use, and we can tweak a lot of the things in our workflows. That makes it...
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Relationship, Operations, Product
The vendor does a lot of updates, so they are always adding new features. A lot of updates are based...
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Product
SIS Charts is very user friendly. There is some state reporting that has to be done regularly, and...
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Relationship, Product
There are quite a few updates with SIS Charts, and the vendor seems to be providing us with the most...
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Culture, Value
For the most part, the vendor avoids charging us for everything. We pay what we agree to pay. If...
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Product
We would buy SIS Charts again. It is very user friendly in terms of scheduling and business. The...
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Relationship, Product
There are a couple of things that we have requested that the vendor has looked at doing enhancements...
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Loyalty, Product
We have some times when the physician and physician offices code a case a certain way and the vendor...
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Relationship
SIS is very open to receiving enhancement requests from their facilities. As we use the system more,...
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Product
One improvement I want, and it seems minor, is printing the patient labels in the order of time...
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Culture, Operations
Probably the only thing SIS could do to improve is set expectations for the time frame when they are...
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Loyalty, Operations, Product
The Amkai solution was server based, and the way the whole program worked was completely different....
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Relationship, Product
There are very minimal outages. We had one outage for a day due to extreme weather. They were very...
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Operations
One of the biggest things that drives the success of implementing SIS Charts or any EMR really is...
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Operations
We went live during the COVID-19 pandemic, so nothing was in person. The nice thing that SIS did was...
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Product, Value
SIS Charts is what we make it. SIS has put a lot of functionality in the product, and all of the...
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Operations, Value
Luckily, our build went great. We had a really good implementation specialist who did a really good...
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Operations, Product
SIS’ biggest strength is that the system is somewhat configurable at the end-user position. I don't...
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Product
SIS could improve some of the technical functionalities for when we type in our passwords wrong at...
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Relationship
SIS continues to try to keep all of their promises, and they will keep those promises. We might have...
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Loyalty
I am really hopeful for us to completely move into SIS Complete and utilize the inventory management...
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Loyalty
I'm really excited to transition into SIS Complete. SIS is addressing all of the areas of...
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Loyalty, Relationship
We have a mutual goal with the vendor, so there is a shared commitment to making the system the...
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Operations
We are very happy with the choice that we made. I have heard numerous times that X, Y, and Z are so...
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Loyalty, Operations, Product
We are working through the normal kinks we expect to work through when we are in the middle of...
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Loyalty, Relationship
We went through a full-blown RFP process, and we vetted every company that was out there. In the...
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Product
A lot of the improvement stuff is around reporting. Their reporting is good, but there are a number...
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Operations
We did a lot of the implementation ourselves. There was room for improvement on anything. The...
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Relationship, Product
People complain the product is a little foot tappy. Also, there were issues with some of the strict...
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Loyalty
We are moving to a new EHR, so we are dropping SIS' product because all of the OR scheduling will be...
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Value
The costs have been mostly bundled, so I wouldn't say the vendor has nickel-and-dimed us.
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Operations
The training is fairly good because the analysts who are working on SIS Charts and who went through...
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Culture
The vendor’s sales folks are fairly routine in terms of touching base and letting folks know what...
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Loyalty
There wasn't a ton of strategy in our decision-making process. The product was the surgical offering...
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Relationship, Product
SIS is one of the very top vendors. I don’t know who would be the top vendor because in my mind,...
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Product
The only thing I had a problem with was the interface for surgical supplies; I believe that has...
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Product
If everything would interface properly at least 80% of the time, we would be happy. However, that is...
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Relationship, Operations
On the charting side, if we put in a ticket, SIS is very responsive, quick, and helpful. In the...
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Product
The clinical side of SIS Charts is really good, but the analytic side suffers a little. We still...
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Loyalty, Operations
The ongoing training with SIS depends on how you learn best. The question mark located in the SIS...
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Relationship, Product
From the preassessment testing perspective of SIS Charts, sometimes SIS Charts will hold information...
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Relationship
We don’t receive proactive information from SIS; we are the ones taking issues to them. SIS was very...
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Product
The reports in SIS Charts are accurate most of the time. The problem with SIS Charts is in the...
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Operations, Product
The easiest documentation is on the EMR side of SIS Charts. Whenever we have issues with SIS Charts,...
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Product
The EMR side of SIS Charts is great and very user friendly. We have had a few issues with the...
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Operations
We love the idea of SIS Charts, and if the solution worked all inclusively like we were led to...
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Relationship, Operations, Product
SIS Charts is very easy to navigate and to implement with new employees, and they catch right on....
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Loyalty
When we were deciding about a practice management solution, we wanted something that would complete...
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Loyalty, Value
We think SIS is wonderful. Compared to other systems we looked at, we feel like SIS' solution was an...
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Operations
The only thing that we were not pleased with about SIS Complete was the initial setup. Setting up...
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Operations
SIS does nickel-and-dime a bit. Our training with SIS was so poor because our trainer had not been...
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Relationship, Operations
Since our initial training, anytime we have had a question, SIS has responded very quickly, and...
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Loyalty, Operations, Product
When we started looking at solutions for clinical documentation, there weren't many options...
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Product
SIS Charts is supposed to talk to our clinic PM system, but it doesn't. That is an issue, and if I...
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Product
The product is very user friendly and intuitive. It alerts us when something is missing, and since...
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Relationship, Product
When accreditation inspectors find out that we have SIS Charts, they review 2 or 3 charts instead of...
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Operations, Product
We have tried to get the vendor to teach us how to use the product correctly, but that hasn't...
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Product
The system works well, and our providers love it. The vendor is always on top of our needs, and the...
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Product
SIS Charts is a great product. It is simple and very easy to use while still being comprehensive....
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Loyalty, Relationship
We have a long-standing relationship with the vendor. The vendor tends to hear us when we have...
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Product
Every system has room for improvement. From an interoperability standpoint, I think that there are...
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Product
The main thing that we want to have is something to integrate with our health system EMR, but SIS...
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Relationship
The support we get from Surgical Information Systems could be better. The only reason Surgical...
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Loyalty, Product, Value
SIS Charts serves its purpose in terms of being tangible, but we could live without it. If we had a...
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Product
It is a little cumbersome to get data out of SIS Charts' analytics piece. I think it is one of the...
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Product
The product didn't initially have a certain, very important feature on the tracking board, but the...
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Relationship
One time, the third party that housed the vendor’s servers overheated, and all their servers...
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Culture
It would be nice to see more transparency in how the vendor comes up with their pricing and why...
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Product
Surgical Information Systems has a great product. They have implemented a lot of suggestions that I...
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Operations
We love Surgical Information Systems. From the practice management piece through the clinical...
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Culture, Relationship
When we call the vendor for support, we actually get a human being quickly every time. I just can't...
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Product
The vendor’s only fault is that they don't have a two-way texting communication system. We can send...
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Relationship, Product
I appreciate the fact that Surgery Information Systems does weekly updates to their system. That...
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Operations
I have been really pleased with Surgical Information Systems. Our implementations were very smooth...
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Loyalty, Product
The system went down recently, and we are still trying to get everything back in it. There are some...
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Relationship, Operations
We started on the product during the COVID-19 pandemic, so we didn't have a lot of hands-on...
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Product
We have issues with the functionality of the system's reports for our front office. We have never...
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Relationship
At one point, I called the vendor about an issue, and they said that there were a lot of callers...
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Relationship
We have a really good relationship with the vendor. We have chatted with them at conferences, and...
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Product
When we got the system years ago, the vendor was supposed to create a local chart for certain...
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Value
The one thing that the vendor charges us for that I believe they should not charge us for is the...
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Product
SIS Charts is user friendly. The usability when teaching new staff or new anesthesia providers makes...
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Product
Our providers love the system. It is easy to work with. They don't have any difficulty signing their...
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Loyalty, Relationship
When we first switched over to SIS Charts, it didn't work well with the HL7 interface that we had,...
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Product, Value
We are able to do time studies by looking at the documentation and the things that we can gather...
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Product
We recently found out in an update that we could add in a patient's family member's phone number and...
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Relationship, Product
We don't have a lot of downtime at all. Sometimes there is a glitch where we notice that a provider...
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Relationship
The vendor has an executive accountant that comes around periodically and checks in on things or...
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Operations
When we implemented the system, the vendor had us roll out the system on a schedule that worked with...
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Culture
During the sales calls and all the first demos, the system seemed easier to use than it ended up being....
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Relationship
The vendor is good apart from an integration issue we are having. They have not been very helpful in...
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Product
The system needs more upgrades. There is just a lot of functionality that it could still use. We...
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