Solv Health Platform Commentary
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Subject Expert
Adam Cherrington
Vice President Digital Health
Commentary Summary
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User Commentary
Product
Solv Health Platform isn't fully integrated with our EMR, so that makes things a little difficult....
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Loyalty, Product
We have used our EMR vendor’s self-scheduling solution in the past. We tested it and ended up going...
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Loyalty, Product
Reviews were a reason we needed to go back to Solv’s system. When a patient leaves the clinic and is...
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Culture
Solv has been fantastic with the current pricing model we have. However, I see issues with the new...
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Product, Value
With the recent upgrade, we feel like the platform is becoming more robust, but instead of giving...
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Relationship, Product
The review function and internal patient correspondence work phenomenally in Solv Health Platform....
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Relationship
Solv needs more help desk people and more hours where they are answering things when we are open in...
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Product
With Solv Health Platform, people can do self-scheduling through their phones and their computers....
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Value
I think Solv does try to help reduce or mitigate costs. If someone bundles certain things, Solv...
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Product
The ability to support our integration goals is low. Solv's platform doesn’t really integrate well...
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Relationship
With Solv’s phone support, we don't necessarily always get help. I usually email my regional...
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Relationship, Product
Solv has taken every idea that I have thrown at them and has tried to implement it or find something...
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Product
Our desired outcome is to fill our patient roster daily. There are times when there are gaps with...
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Product, Value
Solv Health Platform works very well. It is very easy to use. It is a good system. And over the...
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Product
If we could have things be in all capital letters whenever we put things into our system with one...
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Relationship
We can call Solv and get them to do anything for us. They are pretty quick. I have had nothing but...
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Product
With ease of use, the Solv Health Platform is very user friendly. I would tell a peer considering...
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Culture, Relationship
We would like to see Solv have more dynamic metrics to help us understand where we are truly getting...
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Relationship
Whenever we have issues with Solv, we have to use a chat function. Sometimes we need someone on the...
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Relationship, Operations
We had a very short timeline to get the system implemented, and Solv really delivered. Everything...
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Value
With Solv, we feel like we are paying for traffic. Every time someone clicks on our website, we pay...
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Operations
During our implementation, we felt like we got passed around a lot. We had one person, but when we...
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Product
A few times, the vendor hasn’t informed us of downtime. All of a sudden, the system generates a...
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Loyalty, Relationship, Product
The Solv concept is great in that they are trying to market urgent care and make things easier for...
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Product
We are skeptical of Solv because we don’t know whether they are truly driving new patients to our...
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Product
We are skeptical of Solv because we don’t know whether they are truly driving new patients to our...
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Relationship, Operations
We had a very short timeline to get the system implemented, and Solv really delivered. Everything...
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Value
With Solv, we feel like we are paying for traffic. Every time someone clicks on our website, we pay...
Login or Create an Account to see details.
Operations
During our implementation, we felt like we got passed around a lot. We had one person, but when we...
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Culture, Relationship
We would like to see Solv have more dynamic metrics to help us understand where we are truly getting...
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Relationship
Whenever we have issues with Solv, we have to use a chat function. Sometimes we need someone on the...
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Product
A few times, the vendor hasn’t informed us of downtime. All of a sudden, the system generates a...
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Loyalty, Relationship, Product
The Solv concept is great in that they are trying to market urgent care and make things easier for...
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Loyalty, Product
Solv Health Platform has a lot of wraparound, patient-facing services that EHRs either don't provide...
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Value
The vendor is very aggressive in trying to get reviews and visits. We have gotten increased patient...
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Product
EHR integrations with Solv Health Platform are a nightmare. That isn't Solv's fault per se; the...
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Relationship, Product
Solv should approach EHR integrations with caution and humility and have less ego about how easy it...
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Loyalty
When we switched, Solv Health Platform’s functionality was better than the functionality of the...
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Loyalty
We were using another vendor before using Solv, and we just felt like the patient satisfaction and...
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Operations
From the implementation side, Solv is really good. The vendor is very thorough in their...
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Relationship, Product
Patient scheduling and patient experience are two highlights for Solv. Solv stays engaged with...
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Product
There is a lot of room for improvement. Our workload doesn't really match the way the tool is...
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Relationship
Solv has a web chat that we use for day-to-day things, and we have an account manager who we can...
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Relationship, Product
Solv has worked hard with us to make the paperwork exactly how we want it, and the vendor has worked...
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Relationship
I would tell someone implementing Solv Health Platform that Solv is a very interesting and mixed...
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Relationship, Product
Solv should focus more on the brands of their customers. Solv is very focused on their own brand and...
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Relationship
We have had a lot of turnover in our account managers, and it has been hard to have a complicated...
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Loyalty, Product
Unfortunately, there will be an eternal need for solutions like Solv Health Platform. The vast...
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Loyalty
We are moving away from Solv Health Platform because staying on the solution is not in our...
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Loyalty, Product
Solv Health Platform is meeting our needs. We expect the system to allow the patients to have easy...
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Relationship, Product
With concierge medicine and telemedicine growing, I think that a company like Solvhealth could...
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Product
Solv Health Platform is very user friendly for both the admin side and for other staff members that...
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Value
We definitely are achieving the outcomes we expected from Solv Health Platform. We started using it...
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Product
One complaint about Solv Health Platform would be that the interface is not always the best. For...
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Relationship
Solvhealth sells Solv Health Platform a bit more than how it actually runs sometimes, and there is a...
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Relationship
Direct communication with Solvhealth’s support people is great. If I message someone directly and...
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Operations
My first piece of advice to someone implementing Solv Health Platform would be for them to be the...
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Operations
Instead of a troubleshooting feature like a lot of systems have, the only form of ongoing training...
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Operations
There has never been a hiccup with any kind of implementation that Solvhealth has done.
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Operations, Product
Solv Health Platform requires very proactive engagement. Just implementing the solution is not...
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Relationship, Product
There are a lot of things Solvhealth offers that healthcare managers do not even think about when...
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Loyalty
One of the reasons we went with Solvhealth's product was that we were unsatisfied with our previous...
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Product
Solvhealth sends extra patients to us. The vendor delivers a very high level of patient satisfaction...
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Relationship
Solvhealth is very nimble, responsive, and open to feedback. The vendor leverages our feedback, and...
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Relationship
The one thing that I find myself up against sometimes is that I am not aware of service offerings...
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Relationship
Solvhealth exposes their staff to things very well. We have an excellent account manager who works...
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Product
The platform is not good at interoperability. Interoperability with our EMR doesn't exist right now.
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Relationship
Solvhealth is very nimble, responsive, and open to feedback. The vendor leverages our feedback, and...
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Operations
There has never been a hiccup with any kind of implementation that Solvhealth has done.
Login or Create an Account to see details.
Relationship
The one thing that I find myself up against sometimes is that I am not aware of service offerings...
Login or Create an Account to see details.
Relationship
Solvhealth exposes their staff to things very well. We have an excellent account manager who works...
Login or Create an Account to see details.
Product
The platform is not good at interoperability. Interoperability with our EMR doesn't exist right now.
Login or Create an Account to see details.
Loyalty
One of the reasons we went with Solvhealth's product was that we were unsatisfied with our previous...
Login or Create an Account to see details.
Product
Solvhealth sends extra patients to us. The vendor delivers a very high level of patient satisfaction...
Login or Create an Account to see details.
Relationship, Product
There are a lot of things Solvhealth offers that healthcare managers do not even think about when...
Login or Create an Account to see details.
Operations, Product
Solv Health Platform requires very proactive engagement. Just implementing the solution is not...
Login or Create an Account to see details.
Product
Solv Health Platform isn’t able to merge or integrate with our EMR. It would be awesome if it could...
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Relationship, Product
Solv Health Platform is very user friendly. Solvhealth’s customer service is fantastic, and overall,...
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Product
I would like to see more customization with the website. We accept walk-ins, and a lot of our...
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