Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Loyalty, Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship, Relationship
We selected Roche because they differentiated themselves financially and technically. We saw the...
Login or Create an Account to see details.
Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product
Roche is very strong in terms of the development and innovation of their solutions. That strength is...
Login or Create an Account to see details.
Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product
Some of Roche’s weak points are how they inform clients about new solutions and how they inform...
Login or Create an Account to see details.
Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product
Roche’s upgrades do not happen as fast as they should. For localized support, the vendor is very...
Login or Create an Account to see details.
Product, Product, Product, Product
cobas infinity lab is excellent and robust. It has great capabilities. It is necessary for our...
Login or Create an Account to see details.
Product, Product, Product, Product
cobas infinity lab’s usability and method of showing information could use considerable improvement....
Login or Create an Account to see details.
Product, Product, Product, Product
More than once, we have done an upgrade in the system and have had to switch back. The modalities,...
Login or Create an Account to see details.
Product, Product, Product, Product
The product is very intuitive and easy. The thing is, the technicians are always anxious that they...
Login or Create an Account to see details.
Loyalty, Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship, Relationship
We are in the process of working with Roche to improve the functionality. The vendor always comes to...
Login or Create an Account to see details.
Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product
Roche has a new service hub, so our technicians can do things online, and that works very nicely....
Login or Create an Account to see details.
Relationship, Relationship, Relationship, Relationship
Roche always has very professional people. We have nothing negative to say about Roche’s people....
Login or Create an Account to see details.
Product, Product, Product, Product
Our doctors are very pleased with the turnaround times and the quality of results from Roche. We...
Login or Create an Account to see details.
Loyalty, Loyalty, Loyalty, Loyalty
Before we chose Roche, we went around to different vendors and invited them to come up with what...
Login or Create an Account to see details.
Product, Product, Product, Product
We would tell other customers looking to go to cobas infinity lab that it is a very stable system...
Login or Create an Account to see details.
Product, Product, Product, Product
Roche’s key strength is their reliability. Their system is doing what they promised. The...
Login or Create an Account to see details.
Product, Product, Product, Product
We would like to see Roche improve the preanalytic station where the tubes are centrifuged. If we...
Login or Create an Account to see details.
Relationship, Relationship, Relationship, Relationship
Roche is quite open and constructive, and they do not make promises that they can’t keep. We are not...
Login or Create an Account to see details.
Value, Value, Value, Value
Roche is very reasonable about charging anything. For example, when we asked to connect a different...
Login or Create an Account to see details.
Operations, Operations, Operations, Operations
Roche could improve mostly around their implementation services. We don’t understand why...
Login or Create an Account to see details.
Relationship, Relationship, Product, Product
Some of Roche's key strengths are their expertise in the in vitro diagnostics industry, their...
Login or Create an Account to see details.
Loyalty, Loyalty, Relationship, Relationship
We selected cobas infinity lab due to an existing relationship with Roche, and that made them an...
Login or Create an Account to see details.
Relationship, Relationship, Product, Product
I would tell others to set clear expectations with providers and make complete use of Roche's...
Login or Create an Account to see details.
Product, Product, Product, Product
Roche's strongest point is that the program they offer us is the most intuitive and easy to use.
Login or Create an Account to see details.
Product, Product, Product, Product
I would like to see more colorful graphics in the program.
Login or Create an Account to see details.
Relationship, Relationship
Roche is pretty good in an environment where a lot of the companies we deal with are not good. We do...
Login or Create an Account to see details.
Relationship, Relationship
We have quite a long history with Roche, and the support has been consistently good. We know the...
Login or Create an Account to see details.
Product, Product, Value, Value
cobas infinity lab can do things that our previous software couldn’t do. For example, we utilize the...
Login or Create an Account to see details.
Product, Product
We have learned a lot since we started with cobas infinity lab, and some parts of the tool enchant...
Login or Create an Account to see details.
Relationship, Relationship, Operations, Operations
Roche doesn’t reach out to us proactively about things, so that is something that the vendor could...
Login or Create an Account to see details.
Loyalty, Loyalty
Now that we have more software, the benefits we get from cobas infinity lab will be even bigger....
Login or Create an Account to see details.
Product, Product
Much of what cobas infinity lab can offer depends on the client, what they want, and with whom they...
Login or Create an Account to see details.
Product, Product
The quality control in cobas infinity lab is very slow, so we end up utilizing tricks and...
Login or Create an Account to see details.
Operations, Operations, Product, Product
There is a learning curve after implementing cobas infinity lab because first, we have to learn the...
Login or Create an Account to see details.
Product, Product
Some parts of cobas infinity lab could be better. For example, one thing relating to quality control...
Login or Create an Account to see details.
Relationship, Relationship
The support team for cobas infinity lab is very fast, extremely capable, and ready to meet our...
Login or Create an Account to see details.
Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product
The product is stable. We don't have many issues with it, and when we do have issues, good support...
Login or Create an Account to see details.
Product, Product, Product, Product
When we had Roche's IT middleware solution, there were a lot of updates for all kinds of bugs, and...
Login or Create an Account to see details.
Product, Product, Product, Product
The part of the platform that we use is relatively technical. There is a lot of IT language, and we...
Login or Create an Account to see details.
Relationship, Relationship, Relationship, Relationship
We aren't getting into that many problems, so the vendor is probably doing a good job. We have had...
Login or Create an Account to see details.
Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product
The vendor allows us to combine different machines through one middleware solution connecting to our...
Login or Create an Account to see details.
Loyalty, Loyalty, Loyalty, Loyalty
We chose Roche because we liked how they used analyzers, and we ended up also using their...
Login or Create an Account to see details.
Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product
I would tell anyone looking to use cobas infinity lab to speak to the support team a lot to make...
Login or Create an Account to see details.
Relationship, Relationship, Relationship, Relationship, Operations, Operations, Operations, Operations
The vendor’s support of the workflow is good, and the vendor's trainings are good if we get them.
Login or Create an Account to see details.
Product, Product, Product, Product
The product integrates fine; we have another lab system that cobas infinity lab is connected to, and...
Login or Create an Account to see details.
Product, Product, Product, Product
The opportunities for improvement with cobas infinity lab lie in quality control. A bit before Roche...
Login or Create an Account to see details.
Relationship, Relationship, Relationship, Relationship
When we call the vendor’s support team, different people answer the phones, and sometimes those...
Login or Create an Account to see details.
Product, Product, Product, Product, Value, Value, Value, Value
Thanks to the product’s workflow, we get a better processing time, and that is what we need because...
Login or Create an Account to see details.
​
Preferences