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Product
In RevSpring Talksoft Patient Engagement, we would like to see the ability to message the patient...
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Operations
The training from RevSpring has been a little choppy. The support team is very responsive, but it...
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Product, Value
RevSpring Talksoft Patient Engagement easily integrates within our EHR and helps give us the product...
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Product, Value
RevSpring Talksoft Patient Engagement is such a simple program. It works seamlessly. If we remember...
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Relationship
RevSpring does maintenance regularly, and they always do it after hours. They are proactive because...
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Value
RevSpring never charges extra. They avoid charging because we don't select everything they have...
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Operations
RevSpring Talksoft Patient Engagement doesn't require any training. It takes me five seconds to...
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Relationship
The customer support has been excellent. I don't have to talk to the support team very often, but...
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Relationship, Product
I would tell others looking at RevSpring Talksoft Patient Engagement to make sure they have someone...
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Operations, Product
The ease of use in RevSpring Talksoft Patient Engagement is challenging. The main improvement we...
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Product
We don't use every facet and function of RevSpring Talksoft Patient Engagement. The only thing...
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Relationship
From my experiences and my interactions, RevSpring does keep promises. I think RevSpring Talksoft...
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Product, Value
We use RevSpring Talksoft Patient Engagement for calls to patients. We do not use it to its full...
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Relationship, Operations
We have regularly scheduled calls with RevSpring, but we don't get a lot of training. Some of our...
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Loyalty, Value
I don't know how expensive RevSpring Talksoft Patient Engagement is. I have an idea because getting...
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Relationship, Product, Value
RevSpring Talksoft Patient Engagement works great for us. It allows us to know whether a patient has...
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Product
We usually never have issues with our billing from RevSpring. The ease of use of the solution for...
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Relationship, Product
Sometimes our patients have stated that when they hit the button, they still get the call or that...
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Product, Value
If someone is looking for a reduced rate of no-shows and last-minute cancellations, RevSpring...
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Product
RevSpring just makes things really easy. Their platform is very user friendly. I don't ever have to...
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Product
It would be nice if RevSpring offered text appointment reminders. They actually might do that, and...
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Product
I haven't had any complaints from patients about the ease of use of RevSpring's system.
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Loyalty
I don't know whether RevSpring is part of our long-term plans. I have mixed feelings. We still have...
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Operations
I do not recall if there was any training during the RevSpring implementation. If there was, there...
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Relationship
I don't know whether RevSpring is delivering or using new technology. There is an absence of that....
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Product
Right now, with the way RevSpring Talksoft Patient Engagement is integrated with our EMR, our MEDENT...
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Relationship
It would be nice to have RevSpring’s phone support team be more readily available. Currently, if we...
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Product
We decided to add this service to help streamline things in our office. And I like the ability to...
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Product, Value
With RevSpring Talksoft Patient Engagement, I would like it if it were easier to go back and look at...
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Relationship, Operations
RevSpring is quick to respond to technical issues. We have had very few technical issues in the last...
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Product
When using the RevSpring tool, I wish there were different callback methods to use if the patient...
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Product
RevSpring's system interfaces with our electronic medical record system, and that is wonderful. That...
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Relationship
The staff is always helpful when I call and need immediate attention. The staff is always so...
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Operations, Product
In the beginning, I had to call the vendor to get directions on how to use the system because I was...
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Relationship
I have been satisfied with RevSpring Talksoft Patient Communications. It meets my needs in the...
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Product
RevSpring Talksoft Patient Engagement meets our needs by sending out appointment reminders and...
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Operations
There wasn't any training for RevStpring Talksoft Patient Engagement. RevSpring provided an FAQ...
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Product
I like RevSpring Talksoft Patient Engagement because I know how to use it. I think it is fairly...
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Value
We originally started using RevSpring Talksoft Patient Engagement because we were having a lot of...
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Operations
RevSpring is great during training. They will do a one-on-one with us through the computer. We will...
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Product
The appointment reminder functionality is working fabulously. And RevSpring Talksoft Patient...
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Relationship
RevSpring's people go out of their way to help me out. Whenever I have an issue, there is an online...
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Loyalty
My overall satisfaction will still be very high a year from now because if RevSpring keeps doing...
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Product, Value
The big thing is the self-pay workflow and the efficiency that RevSpring Talksoft Patient Engagement...
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Value
RevSpring Talksoft Patient Engagement is expensive, but RevSpring sends millions of statements for...
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Relationship
RevSpring has been a great partner. They are not a company that is just staying the same. They are...
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Relationship
I was following up with RevSpring about something, and my contact wasn't getting back to me. I came...
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Operations
RevSpring’s training is very user friendly, and they can help us; all we have to do is send a ticket...
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Product
RevSpring Talksoft Patient Engagement’s ease of use for the office staff would be even better if it...
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Product
There are little phones that show up in our EMR dashboard that tell us whether a patient needs to...
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Culture
The charges from RevSpring are fair. There are no surprises. If RevSpring tells me the charge is...
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Relationship
Each RevSpring representative I have worked with has been very helpful, and I don’t have any...
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Culture, Loyalty, Product
The only thing I wish RevSpring could improve on is to finalize their information to integrate with...
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Relationship
The vendor actually looks at our practice in full and what we are looking to accomplish and then...
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Relationship, Operations
RevSpring is great about letting us know when the system has maintenance updates and when there are...
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Product
If a patient confirms their appointment via text message or some other method, the confirmation...
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Relationship, Product
To put in a ticket, I have to go to the portal, and after, I have to wait for the response. That...
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Relationship, Product
We use RevSpring's product to send patients reminders of upcoming appointments, and the product was...
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Loyalty, Operations, Product
I go into the portal to see that things are flowing correctly and working properly. RevSpring...
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Operations
I didn't really have training. Occasionally I would call RevSpring because I was looking for a...
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Product
If patients opt out of messages, they click to stop the text messages, not really realizing that...
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Relationship
I had one issue where RevSpring put a filter on that they shouldn't have. Then I got a call from one...
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Relationship, Value
We could never have a nurse make the phone calls we need to make to patients. RevSpring's product...
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Operations
I haven't had any ongoing training, but the initial training was fine. RevSpring Talksoft Patient...
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Culture, Loyalty, Relationship
We were trying to solve some major OCR problems with regard to automatic verification because we...
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Operations
The actual implementation was very easy. RevSpring came down on their own time to visit our clinics...
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Product
It is super impressive how well the technology identifies cards. We have tried a bunch of different...
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Relationship, Product
We don't really have a lot of issues with the system. The issues are few are far between. But when...
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Operations
As far as training goes, I don't feel like we were left hanging or without answers when we needed...
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Relationship, Product
We have had some issues with the product, but we are not 100% sure whether the issues have been with...
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Loyalty, Value
The product has definitely been a big game changer for us. It is not perfect, but for what we are...
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Product
The product is super easy for patients in terms of appointment reminders. The patients are very...
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