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PwC ERP Business Transformation & Implementation Leadership Commentary
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Kaleb Harris
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Implementation Services for Workday ERP 2023: Part of a Series on ERP Implementations
Implementation Services for Workday ERP 2023:
Part of a Series on ERP Implementations
March 2023
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Commentary Summary

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CIO

Operations

We hired PwC to take us from beginning to end. PwC did a lot of work in the organizational readiness...

Apr 2024
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CIO

Relationship

Some of PwC’s staff members need to be more flexible and listen more. They are strict, and I like...

Apr 2024
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Director

Relationship

PwC has had quite a bit of turnover. The firm's knowledge depends on who we are talking to and what...

Apr 2024
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Director

Operations

Some of the processes and policies at PwC could be improved. For example, the firm sometimes charges...

Apr 2024
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Director

Relationship

From a strategic perspective, PwC has knowledge and executive involvement. Some of the individuals...

Apr 2024
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Director

Operations, Value

We went live without a fully implemented system, and PwC implemented several items incorrectly, so...

Apr 2024
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Director

Relationship, Relationship, Operations

We have had a pretty open relationship with PwC. We have had to have them pull back on a few things,...

Sep 2023
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Director

Operations, Operations

One thing that PwC could do better is to take time to vet their materials before they go up the food...

Sep 2023
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Director

Operations, Operations

PwC has done very well with the implementation, and they have helped us solve a lot of problems and...

Sep 2023
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Director

Relationship, Relationship, Value

Some of PwC’s guidance in change management was really strong. However, they didn't understand our...

Sep 2023
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VP/Other Executive

Relationship, Relationship

I would work with PwC again. They bring the expertise, but they also bring the playbook we are...

Aug 2023
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VP/Other Executive

Value, Value

We have asked so much of PwC, and they have been very reasonable about the charges. They are here to...

Aug 2023
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VP/Other Executive

Relationship, Relationship, Operations, Operations

Some of our issues during this project have been about how we structured our organization and our...

Aug 2023
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VP/Other Executive

Relationship, Relationship

PwC has absolutely exceeded expectations. The partnership that we have with PwC has been much...

Aug 2023
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VP/Other Executive

Relationship, Relationship

PwC brings in knowledgeable staff. There have been a few people we have had to turn over, but if the...

Aug 2023
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VP/Other Executive

Relationship, Relationship, Operations, Operations, Services, Services

From a strategic perspective, PwC sometimes gets lost in their program a little too much and doesn’t...

Aug 2023
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VP/Other Executive

Relationship, Relationship, Services

PwC has some of their highest-level folks dedicated to our project, and that is awesome. We have...

Aug 2023
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VP/Other Executive

Relationship, Relationship

I would tell someone working with PwC to come in with a good plan and a strong partnership and to be...

Aug 2023
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VP/Other Executive

Relationship, Relationship, Services, Services

PwC has a good idea of the expertise of our ERP software; they know it in and out. The firm has very...

Aug 2023
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CIO

Operations, Operations, Operations

In our implementation with PwC, we did well in terms of production issues, and the firm was an...

Jun 2023
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CIO

Relationship, Relationship, Relationship, Services

We would partner with PwC again, but we would manage the engagement differently. The firm's advisory...

Jun 2023
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CIO

Value

There were some significant problems in the business case as PwC developed it. The way they tried to...

Jun 2023
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CEO/President

Loyalty, Loyalty, Loyalty

One of the key factors in our decision to engage PwC over some of their peers is that PwC had a...

Jun 2023
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CEO/President

Loyalty, Loyalty, Loyalty

PwC presented a model and process, but we wanted to do things our way. The firm consistently stepped...

Jun 2023
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CEO/President

Relationship, Relationship, Relationship

One thing I would point out that PwC brought in terms of discipline or structure was establishing an...

Jun 2023
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CEO/President

Services

The only thing I would point out is that the firm missed some real-world details. They designed a...

Jun 2023
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