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PRC Commentary
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Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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Featured  Report

Patient Engagement Ecosystem 2023: An Update on Vendor-Reported Capabilities
Patient Engagement Ecosystem 2023:
An Update on Vendor-Reported Capabilities
July 2023
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User Commentary

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Director

Relationship, Product

PRC has been able to capture patient surveys for us and provide us with current reports on...

Feb 2024
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(0)
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Director

Product

The reporting piece in PRC is not really intuitive when it comes to where I click a button to go to...

Feb 2024
||
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Director

Relationship

The biggest thing that I have loved about PRC is that they have been really responsive to any...

Feb 2024
||
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Director

Relationship

When we went from the phone surveys to the web surveys, PRC’s technical team was really good at...

Feb 2024
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Director

Relationship

We have a support manager who checks in with us, and if we have any questions, we can reach out to...

Feb 2024
||
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Director

Product

Something that PRC could improve is how we set up the automated reports because the process is a...

Feb 2024
||
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Manager

Relationship

I have worked with many vendors over the years. If we tell PRC our ideal state for our product, they...

Feb 2024
||
(0)
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Manager

Relationship

One of the biggest benefits of PRC is that they always ask for our feedback and let us trial new...

Feb 2024
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(0)
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Director

Product

If I could just put in the parameters, run a report, and then hand that report to somebody, that...

Jan 2024
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Director

Relationship

With pretty much every other healthcare vendor I have met with, I have at least had an opportunity...

Jan 2024
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Director

Product, Value

We really haven't seen a whole lot of benefit from using the PRC solution. We probably have a higher...

Jan 2024
||
(0)
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Director

Loyalty

We are leaving PRC because there is a transparency issue with the data and issues with understanding...

Jan 2024
||
(0)
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Director

Operations

The training for using the PRC website is lacking. The website is so robust and has so many facets,...

Jan 2024
||
(0)
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VP/Other Executive

Product

We have to create and upload files with PRC, and that is how things worked with all our previous...

Jan 2024
||
(0)
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VP/Other Executive

Relationship, Operations

We have had some gaps with PRC because we went live with a new EMR and we haven't really touched...

Jan 2024
||
(0)
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VP/Other Executive

Loyalty, Relationship

PRC has given us the best support we have had compared to what other organizations have given us,...

Jan 2024
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(0)
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VP/Other Executive

Loyalty

We mostly use PRC because HCAHPS is a requirement. And we are currently implementing PRC for other...

Jan 2024
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Director

Product, Value

Thanks to PRC, we are getting more patient comments. We can look at areas where we want to increase...

Dec 2023
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Director

Relationship

When we have issues, PRC’s response is fantastic. If I have a question about a result or anything,...

Dec 2023
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(0)
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Director

Operations

As we have brought more people on, we have had to do additional training, and PRC has been all over...

Dec 2023
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Director

Product

I have only had one complaint about PRC from a patient trying to figure it out, so I assume it is...

Dec 2023
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(0)
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CNO

Product, Value

PRC is less expensive than other platforms. I can go into the program and look at my data daily, and...

Dec 2023
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(0)
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CNO

Operations

I don't think PRC has anything set up for training unless we ask for it. We also do not get...

Dec 2023
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CNO

Relationship, Value

We would like to see our metrics improve; that is our tangible outcome. I don't know that PRC is...

Dec 2023
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CNO

Product

Some of our outpatient areas get automatic surveys sent to them from PRC on their phones, and the...

Dec 2023
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CNO

Relationship

I know who my representative is at PRC; they are very pleasant. If I have an issue and reach out to...

Dec 2023
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VP/Other Executive

Relationship, Product

Our experience with PRC is good. They are consistent. We don't go very deep with them. We don't look...

Nov 2023
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VP/Other Executive

Relationship, Product

There is a delay in responsiveness with PRC. They have some unkept promises with reporting. We...

Nov 2023
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Director

Relationship

In my opinion, PRC has been a really great partner. I have worked with other vendors in the past,...

Nov 2023
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Director

Relationship

One of our team members from PRC will join us at our patient experience meetings, and they will...

Nov 2023
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(0)
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Director

Product

We often see patients who are confused with the system's electronic surveys. Those patients...

Nov 2023
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Director

Relationship

PRC is great at making promises. Their delivery on those promises isn't always as quick as we would...

Nov 2023
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(0)
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Director

Relationship, Product

Our integration between PRC and our EMR went exceptionally well, especially since we have made a lot...

Nov 2023
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Director

Relationship

PRC does a great job of empowering their staff members. From their frontline staff members to their...

Nov 2023
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Director

Relationship

PRC's senior leaders come in sometimes to talk about different initiatives, share feedback, and...

Nov 2023
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Director

Loyalty

My future satisfaction with PRC comes back to the discharge phone call process. It would be nice if...

Nov 2023
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Director

Product, Value

I believe my organization likes the phone-call approach of PRC versus having the letter survey...

Nov 2023
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Director

Product

I would like to see a higher number of charts available. For example, when we do heat maps, we see...

Nov 2023
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Director

Relationship

PRC has an excellent team, and that is what makes a vendor good. I don't think it is just the...

Nov 2023
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Director

Operations

PRC brought several hospitals together and had a great webinar discussion. If they continue to do...

Nov 2023
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Director

Relationship, Product

Compared to other organizations that we have worked with, PRC has good action planning. Our employee...

Nov 2023
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Director

Relationship

The communication from PRC is great. The responsiveness of the team and the help that they provide...

Nov 2023
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(0)
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COO

Value

To help us feel that we are receiving more of our money's worth, the vendor could make their system...

Nov 2023
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(0)
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COO

Relationship

I haven't really had any issues with PRC's service. I have had good experiences dealing with the...

Nov 2023
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(0)
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COO

Relationship

I have never dealt with an executive from PRC on any level. I think that more involvement would be...

Nov 2023
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(0)
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COO

Value

I think PRC is satisfactory as far as patient satisfaction tools go. I wish the vendor would use a...

Nov 2023
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(0)
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CEO/President

Value

While PRC's product is easy, it is a phone interview, and that sometimes can be perceived as...

Nov 2023
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(0)
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CEO/President

Relationship

PRC is responsive, and they will almost immediately respond via email or phone call, and the...

Nov 2023
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(0)
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VP/Other Executive

Relationship, Product

For post-discharge phone calls, the reporting is still a little clunky. It is not very user...

Nov 2023
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(0)
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VP/Other Executive

Product

One thing that is very challenging for end users is that our patient experience goals are not...

Nov 2023
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(0)
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VP/Other Executive

Product

We have different platforms. Some of our surveys are done via phone. That is very easy. For our...

Nov 2023
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(0)
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VP/Other Executive

Culture

I was able to see a demo recently for some new stuff, but it hasn't come out yet, and I'm waiting...

Nov 2023
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(0)
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Director

Product

PRC has given us the ability to show outcomes based on physician group, unit, and DRG, and PRC has...

Nov 2023
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Director

Value

PRC is an expensive tool, but the government tells us we have to buy it. I think PRC is a good value...

Nov 2023
||
(0)
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Director

Relationship, Product

PRC has good people, and their people are filling the gap in the product. The PRC tool does what we...

Nov 2023
||
(0)
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Director

Product

I would not purchase PRC again. The database for our area is so small. Another vendor has many more...

Nov 2023
||
(0)
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Director

Relationship

The people I work with directly are very good. Everyone has been responsive. PRC did some online...

Nov 2023
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(0)
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Director

Product

I’m not very satisfied with PRC delivering new technology that meets my needs because I was on...

Nov 2023
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(0)
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Director

Product

PRC only downloads the surveys twice a week. Another vendor's product downloads them daily. It would...

Nov 2023
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(0)
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Director

Product

The UI in PRC is a little clunky, and there are not a lot of options to slice and dice data on the...

Nov 2023
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(0)
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Director

Operations

I would buy from PRC again. PRC is working well for our organization. A strength of the product is...

Nov 2023
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(0)
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Director

Relationship

PRC's support team is very responsive, and PRC responds well. I don't see that we are going to have...

Nov 2023
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(0)
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Director

Product

A strength of the product is I can drill down to the data that I want. For example, I can drill down...

Nov 2023
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(0)
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Director

Relationship

As far as I'm concerned, we have gotten good service from PRC. I have enjoyed our relationship with...

Nov 2023
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(0)
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Director

Relationship

Because we are a small organization, people are a little more hesitant to do the PRC surveys. We...

Nov 2023
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(0)
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Manager

Relationship, Product, Value

PRC has been fantastic, and we are very pleased with them. Since we have been using them, our...

Nov 2023
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(0)
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Manager

Operations

PRC gives us the best bang for our buck, and they are extremely helpful. The implementation from PRC...

Nov 2023
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(0)
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Manager

Operations

It would be nice if PRC had a library or something where it was easy to get training information for...

Nov 2023
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(0)
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Director

Value

I would buy PRC's product if the price were good. PRC doesn't nickel-and-dime me. If they did, that...

Oct 2023
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(0)
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Director

Operations

The implementation with PRC was fine. I did the training, and it was easier for me to train my...

Oct 2023
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(0)
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Director

Relationship

I haven't had any issues with PRC not understanding something. I think PRC is proactive, and they...

Oct 2023
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(0)
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Director

Product

PRC is a survey vendor, so the product functions. We are mandated to survey, and we have to have the...

Oct 2023
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(0)
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Analyst/Coordinator

Relationship

There isn’t much to learn in the PRC system, but the vendor is fairly accommodating.

Oct 2023
||
(0)
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Analyst/Coordinator

Product

On our end, with regard to having PRC’s system or the data feed into our EMR system, we do have a...

Oct 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

What works well for us with PRC is that the patient population we have is very transient, so a mail...

Oct 2023
||
(0)
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Analyst/Coordinator

Relationship

PRC normally has very good customer service with quick turnaround and customized requests. We have...

Oct 2023
||
(0)
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Director

Relationship

The vendor has released new features. They are on the cutting edge of technology. They are always...

Sep 2023
||
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Director

Product

Patients give good comments about PRC providing a quick survey, and they love it. We are very...

Sep 2023
||
(0)
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Director

Relationship

I speak with executives at PRC, and we check in regularly. We have regular meetings with our account...

Sep 2023
||
(0)
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VP/Other Executive

Relationship

PRC’s customer service people are the best I have ever worked with. We have regular meetings with...

Jun 2023
||
(0)
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VP/Other Executive

Operations

We have some hours for education with PRC, and we can have regular education for our team, so that...

Jun 2023
||
(0)
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VP/Other Executive

Product

I am not a huge fan of putting together reports in PRC, and the website can sometimes be very...

Jun 2023
||
(0)
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VP/Other Executive

Relationship

PRC has gone above and beyond to make their calls work for patients. They are willing to break up...

Jun 2023
||
(0)
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VP/Other Executive

Loyalty, Product

PRC is behind the curve a bit compared to other vendors, so there are some things that PRC may be...

Jun 2023
||
(0)
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VP/Other Executive

Loyalty

PRC is probably one of our cheapest vendors. We did an RFP and went through some of their...

Jun 2023
||
(0)
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VP/Other Executive

Relationship

PRC’s customer service people are the best I have ever worked with. We have regular meetings with...

Jun 2023
||
(0)
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VP/Other Executive

Operations

We have some hours for education with PRC, and we can have regular education for our team, so that...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

I am not a huge fan of putting together reports in PRC, and the website can sometimes be very...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

PRC has gone above and beyond to make their calls work for patients. They are willing to break up...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

PRC is behind the curve a bit compared to other vendors, so there are some things that PRC may be...

Jun 2023
||
(0)
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VP/Other Executive

Loyalty

PRC is probably one of our cheapest vendors. We did an RFP and went through some of their...

Jun 2023
||
(0)
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Manager

Loyalty, Product

The only negative thing is that the reporting platform seems like it is from the '90s. That platform...

Jun 2023
||
(0)
 Thank you  Helpful

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Manager

Relationship

At the end of the surveys, we can add some questions. It is wonderful to get to work with PRC on the...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Email reports are a nightmare. Thankfully, the vendor will set the reports up for us if we ask. But...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

People at our organization had no interest in meeting with patients and their families about...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Other vendors are doing more work with reputation management; that is where a lot of companies are...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

PRC has been awesome. In the last year, the vendor has done almost nothing wrong. Everything has...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

The only negative thing is that the reporting platform seems like it is from the '90s. That platform...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

At the end of the surveys, we can add some questions. It is wonderful to get to work with PRC on the...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Email reports are a nightmare. Thankfully, the vendor will set the reports up for us if we ask. But...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

People at our organization had no interest in meeting with patients and their families about...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Other vendors are doing more work with reputation management; that is where a lot of companies are...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

PRC has been awesome. In the last year, the vendor has done almost nothing wrong. Everything has...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

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