Commentary Summary
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User Commentary
Product
There hasn’t been an upgrade for HealtheLife in forever; it hasn't changed. We would like to see...
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Operations, Product
HealtheLife is sometimes not intuitive for us. There could be more options in terms of how to select...
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Product
We have a lot of issues with correct appointment scheduling in the portal, and we have brought up...
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Relationship, Product
HealtheLife is a good core platform. Cerner has done a good job finally recognizing that they can't...
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Value
Oracle Health does a little more nickel-and-diming than Cerner used to do.
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Culture, Product
The vendor oversold the portal and what it can do. It is not the most user-friendly tool, but I...
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Product
HealtheLife is so much weaker than other products in this space. It is reasonably easy to use...
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Value
We can't do anything with HealtheLife without spending a million bucks. The issue is the amount of...
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Loyalty
Right now, the system's portal isn't great. However, I recently went to an Oracle Health conference...
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Loyalty, Relationship
Oracle Health needs to deliver on the things they are claiming they have in the works. They...
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Loyalty, Value
The quality of HealtheLife is good, but we are moving to our own patient portal. We are going to be...
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Product
HealtheLife is not very streamlined for the patient experience in regard to the views and being able...
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Operations
The portal training wasn't very good. The vendor just referred us to some documentation. We...
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Product, Value
The product isn't up to industry standards. It isn't as easy to use as other portals are. Our...
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Product
Our patients don't necessarily have a nice desktop or laptop at home. Most of them have phones, but...
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Product
We find the HealtheLife patient portal very easy to use and very intuitive to get around in....
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Operations
There hasn't been any ongoing training or a lot of updates with the HealtheLife. There is very...
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Product
HealtheLife is highly interoperable and heavily integrated.
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Product
We have done a lot with the product in terms of consumer framework integrations, and the product is...
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Operations, Value
I appreciate that I don't have to perform a lot of maintenance on the application. The system's...
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Product
It is very easy for providers and patients to send messages in the system. I think the tool itself...
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Product
Oracle Health's patient portal has been a bright spot for us. Other than the Google Analytics mess,...
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Product
HealtheLife's portal could use some improvements to its ease of use. I would like a little more...
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Loyalty, Relationship
We have heard a lot of promises from Oracle Health. We had a meeting with an executive from the...
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Product
If I, from a patient perspective, have granted proxy access to someone, I would like to be able to...
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Product
I like the way HealtheLife displays data from the patient record perspective. It is fairly easy to...
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Relationship, Product
I don’t care for Oracle Health’s consumer persona. I am struggling with that right now.
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Product
I like the ability for patients to view the chart, but I wish that the vendor had more of an...
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Loyalty, Product
HealtheLife’s ease of use for patients is terrible. It is impossible to get people registered for...
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Loyalty, Product
HealtheLife doesn’t do any of the things it is supposed to do. I have lists of things it is missing...
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Relationship, Product
We have developed the skill sets on our own to manage most things with HealtheLife because we can’t...
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Loyalty, Relationship
Our satisfaction with HealtheLife is trending terribly. Ever since Oracle Health took over, things...
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Loyalty, Relationship, Product
HealtheLife has been pretty good for us from what we have seen. The vendor has an emphasis on the...
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Product, Value
A successful outcome we have seen from HealtheLife is around patient engagement and having our...
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Loyalty, Product
There is still a lot more technology to continue to add to the portal from a patient-engagement...
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Culture
We have an ongoing conversation regarding an interface that was promised to us when the vendor sold...
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