Cerner Patient Accounting/CommunityWorks Financials Commentary
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Subject Expert
Coray Tate
Research Director
Commentary Summary
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User Commentary
Operations
Oracle Health is really great for the clinical side of things, but we were still working on our...
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Relationship, Value
Oracle Health doesn't really have customer service, so we can't really get help. When we do get...
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Loyalty, Value
We are looking to change vendors for our bad debt collection agency. We thought we could just change...
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Relationship
My biggest complaint about Oracle Health is that when we enter service requests, it takes an average...
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Value
The system is very expensive, and Oracle Health tacks on charges for every little thing. At this...
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Operations
Cerner charges for every little thing, and they aren't making a lot of improvements. Cerner went on...
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Relationship, Product
There has been a natural evolution of the community that is stuck using the system. We are all...
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Relationship, Operations, Product
Cerner has gotten a little better. During my first experience with the system, the vendor didn't...
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Loyalty
The system does what it is supposed to do. We have to use a lot of third-party vendors for some of...
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Relationship
We have moved more toward using a third party for service because the vendor has lost a lot of their...
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Product, Value
If someone is on Cerner's EHR, I would recommend Cerner Patient Accounting, but if they are running...
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Relationship
We don’t feel that Oracle Health is keeping all their promises. We are having some issues that have...
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Product
The system is very functional. There are a lot of features in it that are great if we are looking...
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Loyalty, Value
I would absolutely buy Oracle Health's system again. Nothing beats a vendor who is doing a fair job,...
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Operations
The system's basic workflows work, but healthcare has millions of exceptions. There are millions of...
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Operations, Product
The system is okay, but it isn't easy to use. Its GUI is quite complicated, and learning how to use...
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Relationship
Oracle Health's customer support people can resolve some calls very quickly and do a great job, but...
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Operations
Cerner hired external consultants to do our implementation, and that led to a lot of pain because...
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Loyalty
We aren't going to be switching EMRs in the near future. We are pulling data out of Cerner's system...
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Product
The system limited our customization options. We can never trust the data that we pull from the...
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Value
I have used the system for many years now. It is easier for us to navigate the system at this point...
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Product
We cannot export contract manager information into Cerner's system from other vendors. With Cerner,...
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Relationship, Product
Cerner has tried a couple of new things as far as new technology goes, but we haven't done anything...
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Relationship
We have had some tickets open with Cerner for years that still haven't been resolved. Our IT people...
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Relationship
Cerner was mediocre. They were bought out by Oracle. Oracle Health, I think, is trying to navigate...
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Product
I have been here for a long time, and I haven't seen things get substantially better. Things are...
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Relationship
The web support is there if we have time to dig into it. The service team is not proactive.
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Value
If I were talking to a peer who was thinking about going with the product, I would tell them to...
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Loyalty, Value
In CommunityWorks Financials, we have to make a lot of clicks to get things done. We would like...
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Value
Oracle Health has almost gotten too big. It is hard to get what we want done for our organization....
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Operations
There was a lot of work involved in implementing the product, and sometimes, we felt like we were...
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Relationship
Over the past couple of years, the vendor seems to have outsourced a lot of their support to...
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Loyalty, Relationship
I really have high hopes that Oracle Health is going to fix all of the issues that we have and that...
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Operations
The build for the product was rushed. Also, the training wasn't adequate on the financial side....
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Operations, Product
We recently had to reengage the vendor to fix things that weren't built correctly. We didn’t have...
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Culture, Relationship
Part of our contract involved deadlines for when the vendor had to meet to resolve service requests....
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Value
Developing a needed interface takes time on the vendor’s side, but the interface is needed for the...
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Relationship, Operations
From a support standpoint, when we work with customizations, we often feel like we are on our own....
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Relationship, Product, Value
A lot of the things that should work out of the box require a little more customization or in-house...
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Relationship
We receive some proactive notifications from Oracle Health when things fail, and the vendor does...
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Loyalty, Product
Oracle Health is adding some AI functionality to their technology, though I haven't seen it yet. I...
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Loyalty, Relationship
Our revenue cycle is not quite clinically driven because our charges are still coming in different...
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Loyalty
I have seen some of what Epic has. Epic is pricey, but right now, their offering is more efficient...
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Operations, Product
Once people get trained in the system, it is pretty straightforward. It is really user friendly. It...
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Culture, Product
We have had some frustrations with the vendor when it comes to financials. We asked for access to...
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Loyalty, Operations
The vendor's training has been there, but we are frustrated with the way the system works. Once...
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Loyalty, Relationship
Since our financials are outsourced to another vendor, we don't have to use Oracle Health's...
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Loyalty, Relationship
The vendor is progressive. Oracle is going to be great for Cerner in terms of adapting new...
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Relationship
Cerner solutions are very click happy and require many custom reports as standard reports are not...
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Product
We pair with one of Oracle Health's ERP partners, and that works fairly well. Once things are set up...
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Relationship
Sometimes when our staff is asking the support team for something, they don't seem to understand...
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Loyalty, Relationship
The vendor is working to improve several areas. We recently got a new account representative who is...
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Value
If we need something added for regulatory reasons, it definitely ends up costing us.
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Relationship
One of the biggest issues we run into is communication because Oracle Health has several employees...
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Relationship
When we go up the chain with Oracle Health’s support team, our issues usually get fixed.
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Product
Cerner Patient Accounting is not a user-friendly system. When we hire new people who have used...
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Relationship, Product
Things have been challenging since Oracle Health purchased Cerner. We have always had issues, but...
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Relationship
I would like to see Oracle Health improve their customer service. When I need some help from Oracle...
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Product
Cerner Patient Accounting has a grid that is like an Excel spreadsheet. The screen is big, and I...
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Relationship, Value
If I had to make the choice, I would not buy Cerner Patient Accounting again. Oracle Health doesn’t...
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Relationship, Operations
Every time we have an update with Cerner Patient Accounting, there is some manager who complains...
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Product
Our lack of satisfaction with Cerner Patient Accounting is based on all the headaches, trouble, and...
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Operations, Product
We have done a few implementations over the last few years, and the subject matter experts have...
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Relationship, Product
We had a pretty significant patient access uplift initiative going on, and the Cerner team promised...
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Operations, Product
We have optimized as much as we have been able to with the system, but our go-live was pretty rough....
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Relationship, Operations
People have to implement with somebody else besides Cerner. That is the biggest thing I would tell...
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Relationship
Things have actually gotten worse for us since Oracle Health acquired Cerner in all aspects. It just...
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Product
From a product standpoint, Cerner Patient Accounting needs many more products integrated within it....
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Operations, Product
For Cerner Patient Accounting, our experience has probably been different than in a lot of places....
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Loyalty
We have a different practice management system and a different EMR on one side of our organization....
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Loyalty, Product, Value
If we were with Cerner's Millennium product, I would buy Cerner Patient Accounting again because...
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Relationship, Product
There are things Cerner Patient Accounting doesn't do that we have to outsource. And I haven't seen...
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Relationship
Even though we are not happy with the product, Cerner said they would do anything to fix it, and...
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Relationship
Cerner is good at recognizing problems, and we point them out. They often agree with us, but the...
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Relationship, Operations, Product
Cerner has internal pages that tell us how to set up legacy functionalities or configure things. I...
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Operations, Value
When we implement a system, learning how to use that system should be part of the implementation...
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Relationship, Product
Cerner needs to refine their system and their approach to the system. More functionality is not...
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Operations
Cerner is being run badly. During the implementation, the vendor sent in a newer trainer to train...
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Product
The reason people like Apple and Samsung so much is that the core functionality simply works. If...
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Relationship, Operations, Product
The product works and is a powerful tool, but as soon as we upgrade it or get new people, everything...
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Operations, Product
I feel like I have a deep understanding of Cerner's system, and I am very effective when I use it....
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Value
It would be nice if there were something like a useful status dashboard to let me know about...
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Product
There are issues with CommunityWorks Financials' learning curve. Its eligibility and patient...
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Loyalty
CommunityWorks Financials' connection with another vendor's system was a very strong factor in our...
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Operations
During our implementation, we had some issues. We had conversations with some of the vendor's...
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Relationship
Oracle Health has farmed all of their application management services out overseas, and it is very...
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Loyalty, Relationship
There are a lot of significant changes coming that Oracle Health has talked about. For one thing,...
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Loyalty
Oracle Health is still in the process of moving everybody to the cloud, whether they are pulling...
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Product
We have fixed a lot of problems with Cerner Patient Accounting.
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Relationship, Operations
Oracle Health's service and support have gotten a lot worse. They have lost a lot of talent, and I’m...
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Relationship
The support from Cerner for the product has never been good, and it has gone from bad to worse since...
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Loyalty
As long as we remain with Cerner, we will move to RevElate. They are going to decommission Cerner...
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Product
I have worked on many billing systems, and Cerner Patient Accounting is very complicated for users...
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Operations, Product
We weren’t appropriately trained in the solution, so it is difficult for us to understand whether...
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Relationship
There is not a lot of consistency with Oracle Health’s support, and there has been a lot of turnover...
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Loyalty, Operations
The Oracle Health Conference was a bit too fluffy for me. There were a lot of overviews and positive...
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Relationship, Operations
Cerner has talked a lot about technology. They had a tech conference happening called CloudWorld....
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Relationship, Value
When we log something with Cerner or ask for a modification, there is a pretty long turnaround time....
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Relationship, Operations, Value
It feels like Cerner is trying, so I don't want to begrudge them, but the resources aren't really...
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Loyalty, Relationship
Our hospital has no intention of ever going to Epic, and we want Cerner to work. Cerner’s delivery...
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Relationship
Oracle Health needs to retain consultants. There is just no expertise. We have to go to third...
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Relationship, Product
The vendor is trying to move everyone to RevElate for patient accounting. That is a great idea, but...
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Product
I like that Cerner Patient Accounting is a single platform, so it is like an integrated experience...
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Relationship, Operations, Product
Functionalities and enhancements need to be thoroughly tested. If Oracle Health has a client that is...
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Operations
Cerner needs to adjust their education and training strategies with clients. We pay a high price to...
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Operations, Product, Value
Cerner Patient Accounting is a good product if someone has a hypercompetent staff and the time,...
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Loyalty
From a revenue cycle system standpoint, Oracle Health has got to get their stuff together. We...
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Culture, Value
Epic's model is that they build everything themselves, and everything is integrated into the revenue...
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Operations, Value
We have had great experiences with patient accounting. We had a great implementation when we went...
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Relationship, Operations
When I recommend Cerner Patient Accounting to people, I always tell them that they will need to have...
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Culture, Relationship
Sometimes the vendor will tell us what is coming, but those things don't always come as soon as the...
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Product, Value
I am very happy with Cerner Patient Accounting. I like its transparency. When we were on another...
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Operations
Getting everything to work with Cerner Patient Accounting was terribly painful and took a very long...
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Relationship
We have tried to keep an open mind about seeing Oracle Health as a long-term partner, but working...
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Relationship, Operations
There has been a lot of talk that Oracle Health has been successful in hiring new people, but we...
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Relationship, Operations
Oracle Health didn't do a very good job of making sure we were set up well for success when we went...
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Operations
Cerner did a terrible job with their outsourcing before we went live with the system. During our...
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Relationship
Oracle Health has changed their service model. When they had a different model, we had a liaison who...
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Relationship
We have had issues with the vendor's third-party integration partners, and those issues have taken...
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Value
We worked with Oracle Health on several reports and dashboards that we felt they should have had out...
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Loyalty
Things are going well with Oracle Health, and we have a good, solid, stable system. Oracle Health...
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Loyalty, Relationship, Value
We are definitely loyal to Oracle Health. We want to understand the road map better because we have...
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Operations
The biggest thing is that setting the system up takes forever, but once we finally get it set up, it...
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Relationship
Oracle Health is a little rigid about closing service requests and starting over if we don't respond...
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Culture, Relationship
I don't know of anything specific where Oracle Health said they were going to do something and...
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Value
Everything Oracle Health does costs too much. We have other applications throughout the facility...
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Relationship
We have regular calls with our customer service representative at Oracle Health. They basically...
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Product
Oracle Health has introduced a more organized flow to the system. We have had to define what the...
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Relationship
Oracle Health leaves tickets open for a very long time. We have had to get their higher-up team in...
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Operations, Value
Oracle Health offers no training without a charge. They have a Cerner wiki website where we can go...
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Product
There are little things in Cerner Patient Accounting that cause constant headaches for us; that is...
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Operations
It would be great if Cerner could walk us through tutorials for simple things, such as how to...
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Product
We have to pay for Cerner interfaces to be built for any other vendors' pieces that we want to work...
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Relationship, Operations, Product
When Cerner does updates within their system, that usually messes stuff up for us. We have to report...
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Relationship
For Cerner’s customer support, there is a list of things we are allowed to call about. Otherwise, we...
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Relationship
Cerner has some things that will be simple fixes for us. But if they say that something is a global...
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Product
Cerner Patient Accounting's revenue cycle app generates a new claim number for every claim we have....
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Operations
Our go-live was mostly virtual, and the vendor had many issues with the go-live. There were errors...
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Product
Cerner’s reporting is terrible. The end-user functionality is difficult and not user friendly. We...
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Relationship, Product
Cerner isn’t keeping their promises when it comes to the validity of the data or the reporting. It...
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Culture
Cerner is good at billing us and hoping that we haven't read what is in our contract. I couldn't...
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Relationship, Product
The product is an oldie and a goodie. I haven't had any issues with Cerner. Anytime I have needed...
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Product
I often have to use certain buttons to get into screens and do things. I know how to utilize a lot...
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Culture
We would buy the product again unless something better came along. After Oracle Health purchased...
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Operations
The product is great for people who can live with Cerner's predefined set of processing rules. But...
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Relationship
One of our big pain points with Cerner is the general support from the company. Since we can't...
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Value
With Oracle Health, nothing is cheap. Everything costs a lot of money. Even a simple interface costs...
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Loyalty, Relationship, Product
My biggest wish is for Oracle Health to figure out a way to let health systems manage their own...
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Operations, Product
Oracle Health needs to figure out a way to make the product more intuitive and easier to navigate....
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Relationship
Cerner doesn’t do well at letting us know about problems in advance. Sometimes they send out a...
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Product
We struggle to make the system's DNFB report accurate.
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Relationship
We have had a ticket open with the vendor for years. There has been a lot of back and forth on that....
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Relationship, Product
We have had massive issues with connecting to other sites. Even our own clinics and other partners...
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Operations
The vendor's customer service is extremely poor right now. That is very frustrating. There aren't a...
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Product
We haven't seen a lot of new features come from Oracle Health. We can add FHIR API and third-party...
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Loyalty, Relationship
Overall, I would recommend Oracle Health because of the longevity of our relationship, the vendor's...
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Product, Value
From CommunityWorks Financials, we have seen much cleaner claims rates, a reduction in A/R days, and...
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Value
The vendor charges for every little thing. They are not going to do anything for free. Oracle Health...
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Operations
The vendor offers some classes. They hold webinars that our financial people attend pretty...
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Product
If we use Cerner's EHR, Multiview's product is the financial product that people have to go with to...
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Relationship
Oracle Health calls us. We have regularly scheduled calls with them, and they have someone who...
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Relationship
Staffing issues have always been a problem for Cerner. There has always been a lot of movement and...
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Operations, Product, Value
The variance workflow in the system is awful. Despite our efforts to optimize and improve things, we...
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Loyalty, Relationship
I have not really seen Oracle Health engage with customers. That has been a longstanding problem. We...
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Relationship
There continues to be a lot of restructuring at the main office and a big exodus. Because of our...
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Loyalty, Relationship
Oracle Health is letting way too many people go. They are losing talent. Those individuals are going...
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Value
The solution doesn't cover everything from soup to nuts. The product has gaping holes, and we need...
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Operations
We went live with another practice, and we offered training to that practice, but the practice...
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Loyalty
Oracle Health should clean up some of the workflows and outstanding service requests. We are working...
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Value
When the product was owned by Cerner, they avoided charging for unexpected costs. Now that the...
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Relationship
I would like to see long-term support from Oracle Health. Our client coordinator is great, but we...
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Relationship
Oracle Health is slow in staffing. They have laid off folks with the greatest knowledge and skill...
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Product
Cerner Patient Accounting is an awful product. It should never have seen the light of day. There are...
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Loyalty, Product
We have worked to stabilize Cerner Patient Accounting and bring most of what we can out of it. The...
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Value
We have to constantly be on top of the vendor to ensure that they are avoiding charging for every...
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Product
We made an upgrade to the business application itself and were pleased from that standpoint. New...
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Relationship
Oracle Health is relatively forward thinking when it comes to developing new technology. They had...
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