SAFHIR Commentary
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Subject Expert
Tyson Blauer
Research Director
Commentary Summary
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User Commentary
Loyalty, Operations
We did a lot of research in the beginning, so we didn't consider other vendors because we already...
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Product
Onyx Technology has fixed the processing and verification of the data. With our previous vendor, we...
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Relationship, Value
The support people are pretty good and responsive, but Onyx Technology got rid of our project...
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Culture
Onyx Technology said that their upgrades would be seamless for us, and they have been. The vendor...
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Product
I might like to see the vendor's own version of a security or OAuth setup in the future so that we...
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Relationship
The vendor is excellent at being proactive. They are really on top of things, so if we need...
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Relationship
The vendor goes out of their way to be up-front with us. The vendor is ahead of all of the things...
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Relationship, Product
I would tell a peer who was considering the product that I would go with Onyx Technology with a...
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Product
I would like to get more information about the vendor's risk-adjustment capabilities. I would also...
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Loyalty, Product
We had a couple of integration hiccups with some data types, but the vendor is working on fixing those....
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Loyalty, Relationship, Product
Onyx Technology is plugged into where the industry is going. I know that the vendor is on a lot of...
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Relationship
The vendor has been pretty responsive to us. They do a great job. Everyone at Onyx Technology,...
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Loyalty, Relationship
The mandate that we are working to fulfill with the vendor is required by CMS, and we have had a...
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Operations
Onyx Technology has been pretty accommodating with our implementation. We have taken a bunch of...
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Relationship, Operations
The vendor turned up our project management and helped us become a lot more organized. They have...
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Operations
The vendor's training could use some real-world cases in the industry and a walk through of how...
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Relationship
There have been situations where scopes changed and Onyx Technology worked the weekend to get things...
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Relationship, Product
Onyx Technology proactively ensures that the solution meets the desired outcomes and asks the right...
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Relationship
There have been cases where opportunities were discovered outside the scope, and Onyx Technology did...
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Operations
Everything was always addressed and implemented with Onyx Technology. There were no catastrophes;...
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Operations
There wasn't a whole lot of training, but every time I asked questions, Onyx Technology walked me...
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Product
I made a few end users register again on SAFHIR because I decided to require a certain field. The...
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Relationship
Onyx Technology proactively reaches out and includes me in conversations about the next CMS rule and...
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Product
SAFHIR does what the vendor says it does, but our organization’s integration and interoperability...
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Relationship
Onyx Technology is very proactive. They let us know if anything is wrong, and SAFHIR is a...
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Value
SAFHIR is a pretty good value. We don’t have many users. The system isn’t very expensive yet.
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Product
One of SAFHIR’s pieces allows third-party apps to register with the system. I think the process of...
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Operations
There were issues in the initial development and implementation. The Onyx Technology team absolutely...
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Operations, Product
We have enjoyed working with the Onyx Technology team. We had issues at the beginning of the...
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