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NextGen Enterprise PM Commentary
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Chris Clune
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KLAS Research Director - Chris Clune
 
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User Commentary

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Manager

Loyalty

NextGen Enterprise PM’s biggest strengths are consistency and reliability. We know what to expect....

Apr 2024
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Manager

Value

For NextGen Healthcare’s new RCxRules implementation, which is another kind of partner application...

Apr 2024
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Manager

Culture, Value

NextGen Healthcare offers products that we do not purchase just because of the sheer volume of the price....

Apr 2024
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Manager

Product

File maintenance for our business with NextGen Enterprise PM is extremely clunky. For example, we...

Apr 2024
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Director

Culture, Loyalty, Product

NextGen Healthcare said they had an inpatient billing platform, but it did not do what an inpatient...

Apr 2024
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Director

Product

We go to NextGen Healthcare's user group conventions frequently, and nothing has really been...

Apr 2024
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Director

Relationship

The people who I work with at NextGen Healthcare typically were able to solve the problems, like the...

Apr 2024
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Director

Relationship

Since NextGen Healthcare’s acquisition, when we tell them something isn't working, the burden is on...

Apr 2024
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Director

Product

The reporting features in the PM solution are really good. The canned reports are really good. We...

Apr 2024
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Analyst/Coordinator

Product

We do so much with one of our hospital systems that it would make more sense to be in the same...

Jan 2024
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Analyst/Coordinator

Relationship

The product is not user friendly. It has many glitches and issues. If the vendor could update it,...

Jan 2024
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Analyst/Coordinator

Relationship, Product

Generally, we don't have issues, but when we do, they are big issues. When we do an upgrade, it...

Jan 2024
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Analyst/Coordinator

Product

NextGen Enterprise PM is an easy-to-use system, but there are hiccups in it that cause it to create...

Jan 2024
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Analyst/Coordinator

Relationship

We don't get phone support from NextGen Healthcare unless we submit a web ticket. Sometimes when we...

Jan 2024
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Director

Relationship

One of my biggest complaints is that NextGen Healthcare’s support is atrocious. I do have executive...

Jan 2024
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Director

Operations, Product

All PM systems are difficult. Early on, our experience was painful; it was terrible. And then there...

Jan 2024
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Manager

Product

NextGen Enterprise PM meets our needs for billing and submissions. We have been successful at...

Dec 2023
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Manager

Product

The interface in NextGen Enterprise PM is old, so the vendor has been working on improving the...

Dec 2023
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Manager

Operations

In terms of training, NextGen Enterprise PM is quite complex, so the vendor could be better by...

Dec 2023
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VP/Other Executive

Culture, Value

I feel like with any EHR vendor, the sales folks always tend to oversell things. Pretty much any new...

Nov 2023
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VP/Other Executive

Operations

NextGen Enterprise PM is a complex application. NextGen Healthcare does a nice job with training....

Nov 2023
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VP/Other Executive

Product, Value

NextGen Enterprise PM has been a solid product, and we haven't had any major downtime as a result of...

Nov 2023
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VP/Other Executive

Product

On the payment and financial end of NextGen Enterprise PM, the one area of weakness is the...

Nov 2023
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Manager

Relationship, Product

There are always upgrades that have to take place to fix certain issues. When NextGen Healthcare...

Nov 2023
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Director

Culture, Culture, Relationship, Relationship

Something changed, and the vendor just gave us a new contract to sign without explaining the product...

Oct 2023
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Manager

Loyalty

NextGen Healthcare has expanded in the last several years and is offering new products, and that...

Oct 2023
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Manager

Loyalty, Product

NextGen Healthcare is definitely striving to improve their piece for our specialty. The improvment...

Oct 2023
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Manager

Product

The biggest strength of NextGen Enterprise PM is modification on the client side. I can practically...

Oct 2023
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Manager

Relationship, Product

Comparing the product we had before to what we have now, I am not sure what we have improved. In the...

Oct 2023
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Manager

Loyalty, Product

NextGen Healthcare developed new templates in a different programming language that we don't have...

Oct 2023
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Manager

Operations, Product

Our recent upgrade of the system was very difficult because it required us to upgrade all our...

Oct 2023
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COO

Culture

We would not buy NextGen Enterprise PM again with what we know now about the solution. The promised...

Oct 2023
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COO

Product

With NextGen Enterprise PM, everything is about a digital front door, a portal, or anything that...

Oct 2023
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Manager

Product

I really like the product’s reporting functionality. There are endless numbers of reporting features...

Sep 2023
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Manager

Product

Our patients have a hard time with the appearance statements that come from the product. The...

Sep 2023
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Manager

Culture, Loyalty, Relationship

NextGen Enterprise PM has a habit of moving things they are developing into production before those...

Sep 2023
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Manager

Operations

The vendor's upgrades are a mixed bag. The vendor will tell us that we will see certain improvements...

Sep 2023
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Manager

Relationship

Over the last year, the vendor completely overhauled their support. They used to have a tiered...

Sep 2023
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Manager

Product

Payers are notorious for changing their rules and trying to move things around to increase...

Sep 2023
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Manager

Product

Overall, we have been really happy with NextGen Enterprise PM. We have been able to do a lot of...

Sep 2023
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Director

Product

One of the benefits of the product is that it is not customizable. It is what it is. There is a...

Aug 2023
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VP/Other Executive

Loyalty, Operations

We would recommend NextGen Enterprise PM. I don't know of any deficiencies in the system. Its...

Aug 2023
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VP/Other Executive

Culture, Relationship

The people at NextGen Healthcare that I work with all seem to be able to get things done quickly, no...

Aug 2023
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Manager

Product

The vendor should update their product's GUI. It is a little dated. If they could make some...

Aug 2023
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Manager

Relationship, Operations

NextGen Healthcare provides decent educational resources and documentation. They also have a full...

Aug 2023
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Analyst/Coordinator

Loyalty

I mostly work in NextGen Enterprise PM, but if someone were to ask me about it, I would tell them to...

Jul 2023
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Analyst/Coordinator

Loyalty, Value

Our organization has been looking at other vendors' systems, but I don't think that NextGen...

Jul 2023
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(0)
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Analyst/Coordinator

Product

Everything in NextGen Enterprise PM is SQL based. That can be convoluted. The product needs an...

Jul 2023
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(0)
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Analyst/Coordinator

Product

NextGen Enterprise PM has an insurance information option where insurance companies can talk to the...

Jul 2023
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(0)
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Analyst/Coordinator

Product, Value

The system is pretty straightforward and easy to use. Its product quality has improved tremendously...

Jul 2023
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(0)
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Analyst/Coordinator

Loyalty

I would like to see the vendor's PM system and EHR work together a bit better. Even in the vendor's...

Jul 2023
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(0)
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VP/Other Executive

Product

NextGen Enterprise PM is a very flexible tool. It is one of the most mature practice management...

Jul 2023
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VP/Other Executive

Product, Value

Our only complaint about NextGen Enterprise PM is that a few functionalities are not conducive to a...

Jul 2023
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Manager

Operations, Product

During an upgrade with NextGen Healthcare, we had a hiccup where a lot of claims went out the wrong...

Jul 2023
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Manager

Loyalty, Product

The product is a little strange. Weird things happen in it. When I remove an edit from its default...

Jul 2023
||
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Manager

Product

One huge issue with the system is that we can't change our billing name in the system. That is...

Jul 2023
||
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