Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Product
For the most part, things are good with Expanse Patient Accounting. Some areas could be improved,...
Login or Create an Account to see details.
Product
There could be some more functionality in Expanse Patient Accounting for processing remittances. We...
Login or Create an Account to see details.
Loyalty, Operations, Product
I would recommend Expanse Patient Accounting. I would tell a friend there are a lot of good...
Login or Create an Account to see details.
Relationship, Product
We don't always get solutions to our issues promptly. I know things take time, but a lot of tangible...
Login or Create an Account to see details.
Culture, Relationship, Product
In the collection stream, a lot of MIS rules don't work as we feel they should. Maybe we don't...
Login or Create an Account to see details.
Operations
The training is hard to give a top rating for because I am a person who learns by doing. The vendor...
Login or Create an Account to see details.
Relationship
If we need something escalated and looked at right away, we send it to the executive chain, and it...
Login or Create an Account to see details.
Relationship, Product
It is difficult to integrate other solutions because MEDITECH uses a proprietary database. They...
Login or Create an Account to see details.
Operations
Implementations aren't MEDITECH’s best suit, but we get what we need out of them. We are getting...
Login or Create an Account to see details.
Product
Expanse Patient Accounting is excellent. MEDITECH has a lot of great tools, like worklists and...
Login or Create an Account to see details.
Loyalty, Product
The system has some limitations that I don't like. There is an upgrade coming for the system, and we...
Login or Create an Account to see details.
Product
I am comfortable with Expanse Patient Accounting at this point. It is easy to read things in the...
Login or Create an Account to see details.
Operations
In general, MEDITECH does helpful training sessions when we ask, and once we get the training...
Login or Create an Account to see details.
Relationship
We have regular meetings with MEDITECH’s key people. They work through a priority list with us.
Login or Create an Account to see details.
Product
Expanse Patient Accounting works on the acute side. It is made for the acute side, and it...
Login or Create an Account to see details.
Product
Some reporting options would be nice in Expanse Patient Accounting. We would like to dig down into...
Login or Create an Account to see details.
Relationship
We don't get a lot of vendor executive involvement unless we request for the executives to be...
Login or Create an Account to see details.
Relationship, Operations
For training, the vendor does webinars, follow-ups, and other stuff. In general, if the vendor's...
Login or Create an Account to see details.
Relationship, Product
We ask for changes, but we get almost no changes to the base system. We put enhancement requests in...
Login or Create an Account to see details.
Operations
MEDITECH didn’t do a whole lot in terms of our build, testing, and go-live. We still have to go to...
Login or Create an Account to see details.
Loyalty, Product
We used to have different vendors for our solutions in two different areas of our organization. We...
Login or Create an Account to see details.
Relationship
MEDITECH doesn’t say they will do things that they don’t do. MEDITECH doesn't always promise me the...
Login or Create an Account to see details.
Product
The system has a lot of outages. It just stalls out. The vendor has told us that that is because of...
Login or Create an Account to see details.
Product
The system's upgrades are horrible. The vendor does upgrades on Wednesdays, and those upgrades shut...
Login or Create an Account to see details.
Operations
MEDITECH could reach out to us about continuing education or continuing training for things we may...
Login or Create an Account to see details.
Relationship
Whenever we have to escalate things with MEDITECH, our people have connections, so they can get...
Login or Create an Account to see details.
Operations, Product
Expanse Patient Accounting does exactly what we need it to do. I love that it works. It is easy to...
Login or Create an Account to see details.
Product
MEDITECH could improve ways to run reports in Expanse Patient Accounting. There could be selection...
Login or Create an Account to see details.
Relationship
If the system has a system-wide issue or a patient safety issue, MEDITECH will notify us, but...
Login or Create an Account to see details.
Product, Value
Our CFO loves the system, and I don't get any complaints about it. We are pretty happy with the product....
Login or Create an Account to see details.
Loyalty, Operations, Product
Learning how to use Expanse Patient Accounting has been challenging, but the product is good, and I...
Login or Create an Account to see details.
Relationship, Operations
MEDITECH will tell us that they have something, and when we see that thing, it won't exactly have...
Login or Create an Account to see details.
Relationship
MEDITECH has a lot of people who work together to get problems solved, and we all really work well together....
Login or Create an Account to see details.
Relationship
I like using Expanse Patient Accounting, but not everything is always available like we would hope....
Login or Create an Account to see details.
Product
I struggle with figuring out where everything is, and where to go look. I haven’t caught on to...
Login or Create an Account to see details.
Product
MEDITECH will develop a product and release it when it is about 80%–90% ready. We are always left...
Login or Create an Account to see details.
Product, Value
Expanse Patient Accounting has a lot of restrictions, and the system can't keep up with everything...
Login or Create an Account to see details.
Relationship
MEDITECH says they will listen to us, but then they don't listen. We try to ask them about things...
Login or Create an Account to see details.
Value
MEDITECH hasn't hit us with extra costs in a long time.
Login or Create an Account to see details.
Relationship
I wish that MEDITECH had a regulatory department so that they would be proactive before we had to...
Login or Create an Account to see details.
Product
The system's routines aren't hard, and we can easily enter information into the system.
Login or Create an Account to see details.
Relationship
MEDITECH's support people give us all the wrong answers, and we have to know more than them so that...
Login or Create an Account to see details.
Relationship
When I get involved in something, MEDITECH will respond to me, even if they don't tell me what I...
Login or Create an Account to see details.
Operations
There are some things that we would do differently in terms of product implementation and training...
Login or Create an Account to see details.
Relationship, Product
The area where we need the most assistance from the vendor is patient accounting. We need to figure...
Login or Create an Account to see details.
Loyalty
We have a priority pack from MEDITECH with some issues on the financial side of things, and those...
Login or Create an Account to see details.
Relationship, Operations
MEDITECH has road maps that show us what is coming up, and their training has improved. MEDITECH has...
Login or Create an Account to see details.
Product
From an IT perspective, MEDITECH's system is easy, logical, and user friendly, but I don’t think all...
Login or Create an Account to see details.
Relationship
We are fortunate to have good revenue cycle support from MEDITECH, but our claims person is new and...
Login or Create an Account to see details.
Operations
The level of support and staffing provided by MEDITECH was inaccurate, leading to the need for us to...
Login or Create an Account to see details.
Product
Expanse Patient Accounting is a very stable module, and we haven’t really had problems with...
Login or Create an Account to see details.
Relationship
We have a little better support for Expanse Patient Accounting than for other MEDITECH products,...
Login or Create an Account to see details.
Product
Expanse Patient Accounting doesn’t have any major problems with interoperability, but there are...
Login or Create an Account to see details.
Product
We have room to grow with Expanse Patient Accounting in areas like A/R days, but that doesn’t have...
Login or Create an Account to see details.
Relationship, Product
I don't hear much about Expanse Patient Accounting anymore. Before, every accounting woe was a...
Login or Create an Account to see details.
Relationship, Operations
It is very hard for my financial staff to even put tickets in for Expanse Patient Accounting and...
Login or Create an Account to see details.
Value
There was not much of an investment that we had to put into Expanse Patient Accounting, and whether...
Login or Create an Account to see details.
Relationship
With MEDITECH, things take forever when we put in an idea. The vendor has long turnaround times on...
Login or Create an Account to see details.
Product
There was a new functionality within a MEDITECH update that was not working, and we could not go...
Login or Create an Account to see details.
Relationship
We would like to see MEDITECH improve their case system and responsiveness on case tickets. They...
Login or Create an Account to see details.
Loyalty
I would buy the system again if I didn't have my customers and partners asking me to jump to Epic's...
Login or Create an Account to see details.
Operations, Product
MEDITECH does a great job with upgrades, but they do their upgrades totally differently than some...
Login or Create an Account to see details.
Culture
The system did everything that the vendor told us that it would. We didn't deploy it the way the...
Login or Create an Account to see details.
Product, Value
I love the product because it takes very few people to run it. The system doesn't cost a fortune,...
Login or Create an Account to see details.
Product
MEDITECH was late to the game with a true web piece and some other niceties. They are getting to...
Login or Create an Account to see details.
Relationship
We have always received very good support from MEDITECH, and we have worked with them for a long...
Login or Create an Account to see details.
Product
The system lacks key interfaces to force clients to use things like scripting engines and other...
Login or Create an Account to see details.
Loyalty
Overall, we are satisfied with Expanse Patient Accounting. MEDITECH is working on an improved road...
Login or Create an Account to see details.
Relationship
How well working with the vendor goes really depends on who from MEDITECH we are working with. Some...
Login or Create an Account to see details.
Operations
MEDITECH could improve the quality of their training for support staff members and end users by...
Login or Create an Account to see details.
Relationship
It would be nice if the vendor were to do some periodic check-ins. We typically don't hear from the...
Login or Create an Account to see details.
Product, Value
The product is a highly integrated system that works well with all other parts of MEDITECH's...
Login or Create an Account to see details.
Loyalty, Operations
We did a survey for MEDITECH after the go-live because we really wanted to get a reading of how the...
Login or Create an Account to see details.
Product
The clinicians have made some general comments about some information not being easily found in the...
Login or Create an Account to see details.
Loyalty, Relationship
MEDITECH is part of their own maintenance process and offers annual optimization visits. Before they...
Login or Create an Account to see details.
Product
We have integrated many things together with MEDITECH's system. Our payroll and HR pieces, for...
Login or Create an Account to see details.
Product
From an executive standpoint, we can go in the system and very easily see at a high level what is...
Login or Create an Account to see details.
Relationship, Operations
MEDITECH constantly lets us know about things even I am not aware of, such as changes in CMS...
Login or Create an Account to see details.
Relationship
I do feel that the vendor is listening to us and being proactive. We have communicated to MEDITECH...
Login or Create an Account to see details.
Product, Value
We definitely get a lot of value and efficiency on the financial side of the product. We use the...
Login or Create an Account to see details.
Culture, Loyalty
We chose MEDITECH because we needed to get a state-of-the-art solution. What we had before was a...
Login or Create an Account to see details.
Loyalty, Operations, Product
Finding some of the information in the EMR can be unwieldy. There could be fewer clicks, and the...
Login or Create an Account to see details.
Loyalty, Product
The vendor has rewritten the product for patient accounting, and that has hugely improved the...
Login or Create an Account to see details.
Relationship, Operations, Product
We recently had a couple of issues with major latency within the system, and we are still...
Login or Create an Account to see details.
Loyalty, Product
Our clinicians have identified opportunities to continue having the product work a little easier to...
Login or Create an Account to see details.
Loyalty, Product
One of the key drivers for us going to Expanse Patient Accounting was that we view client servers as...
Login or Create an Account to see details.
Relationship
I have talked to countless people at MEDITECH, and they just couldn’t believe that the product...
Login or Create an Account to see details.
Operations, Product
We went live with MEDITECH's system over a year ago, and we still can't produce financials. We are...
Login or Create an Account to see details.
Value
We have had trouble with charges not being captured with this solution. Over the first year, we feel...
Login or Create an Account to see details.
Relationship
When we have issues, we can put a case out there, but MEDITECH’s response time was not very good for...
Login or Create an Account to see details.
Operations, Value
We got money in the door within two weeks of going live with Expanse Patient Accounting. That is...
Login or Create an Account to see details.
Product
One thing that I enjoy about the product is the ease of being able to drill down into things like...
Login or Create an Account to see details.
Relationship, Operations
I would recommend that a friend have their revenue cycle team involved in more of the clinical...
Login or Create an Account to see details.
Operations
Our MEDITECH implementation was a little difficult. The vendor has a lot of new employees because...
Login or Create an Account to see details.
Relationship, Operations
Our MEDITECH account manager made sure things happened when we asked for them during our...
Login or Create an Account to see details.
Culture, Value
When MEDITECH presented the demo to us, they presented the Cadillac. When we bought the product,...
Login or Create an Account to see details.
Product, Value
Something that we have struggled with in Expanse Patient Accounting has to do with the ambulatory...
Login or Create an Account to see details.
Relationship, Product
We have had some issues with a certain functionality in Expanse Patient Accounting. However,...
Login or Create an Account to see details.
Culture, Loyalty, Product
Before we moved to Expanse Patient Accounting, we were operating out of multiple systems for our...
Login or Create an Account to see details.
Loyalty, Product
There is a lot of great flexibility when it comes to maintaining claims in Expanse Patient...
Login or Create an Account to see details.
Operations, Product
From the feedback I have received internally as well as from friends who work with other systems,...
Login or Create an Account to see details.
Relationship
When we discuss our struggles with MEDITECH, the response a lot of the time is to submit an idea....
Login or Create an Account to see details.
Relationship
When we have worked with MEDITECH's support team, some people have been great, and some have not...
Login or Create an Account to see details.
Loyalty, Product
Expanse Patient Accounting would be better if we could do everything in the system. We need a system...
Login or Create an Account to see details.
Operations
We have had a fairly stable implementation. I have no complaints about the quality of the...
Login or Create an Account to see details.
Culture, Value
Generally, the vendor avoids charging for every little thing. They are pretty up front with their...
Login or Create an Account to see details.
Culture, Product
The vendor could improve by plugging more of the holes in the things that we use bolt-ons for, such...
Login or Create an Account to see details.
Relationship
MEDITECH needs to be more open about how we have to handle billing at our facility. We have had...
Login or Create an Account to see details.
Operations, Product
Overall, we were wildly successful with our go-live with Expanse Patient Accounting. The areas of...
Login or Create an Account to see details.
Loyalty, Value
I am not sure whether we would buy MEDITECH's system again. We would have to shop around.
Login or Create an Account to see details.
Product
One of MEDITECH's specific strengths is the financial status desktop tool that became available in...
Login or Create an Account to see details.
Product, Product
The product works, and it is very consistent. We have very high uptime with it. There are...
Login or Create an Account to see details.
Product, Product
Our physicians hate the product. They don't like the way it flows or the way it works. We have...
Login or Create an Account to see details.
Value, Value
MEDITECH recently wanted to charge us a lot of money to do one of their required patches. We wanted...
Login or Create an Account to see details.
Loyalty, Product
Expanse Patient Accounting is a really good product. We are not looking to move off of it. MEDITECH...
Login or Create an Account to see details.
Product, Value
MEDITECH doesn’t offer the greatest reports. Sometimes if we want to pull usable analytics out of...
Login or Create an Account to see details.
Culture, Operations, Product, Value
It is ridiculous that we have to do so much in Expanse Patient Accounting. I don't have a computer...
Login or Create an Account to see details.
Product, Value
I can't send an account on Expanse Patient Accounting to bad debt until all the bills have been...
Login or Create an Account to see details.
Relationship
Sometimes we have to escalate things that MEDITECH doesn’t think are a big deal, but those things...
Login or Create an Account to see details.
Operations, Product
Expanse Patient Accounting works excellently, and it has a lot of good stuff. MEDITECH has created...
Login or Create an Account to see details.
Product
With Expanse Patient Accounting, one module that has not been fully looked into is the referral...
Login or Create an Account to see details.
Relationship, Operations, Product
The MEDITECH program is blank, so if we have the knowledge, we can build it however we want....
Login or Create an Account to see details.
Product
From the backside, the product integrates with everything and hits the revenue stream as I would...
Login or Create an Account to see details.
Relationship
The vendor has been very good to me. I ask a lot of questions, and they get back to me.
Login or Create an Account to see details.
Product
It is hard for us to get the system to integrate. We are eventually able to get the system working,...
Login or Create an Account to see details.
Relationship, Value
A lot of the vendor's people work remotely, and that has reduced their effectiveness. If we have an...
Login or Create an Account to see details.
Relationship
MEDITECH is a lot of trouble. They have a good product, and it is implementable. The vendor has good...
Login or Create an Account to see details.
Relationship
I can call a higher-up at MEDITECH if I have to. I have regular conversations with the vendor's...
Login or Create an Account to see details.
Product
We have had a good experience with Expanse Patient Accounting for the managing of the practice. A...
Login or Create an Account to see details.
Relationship, Operations
The vendor needs to add more explanations and training for their worklists for denial-management...
Login or Create an Account to see details.
​
Featured Reports
Preferences