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User Commentary
Relationship
MEDITECH’s support is pretty good. Anytime I open a ticket of a more immediate nature, the support...
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Operations
MEDITECH doesn’t do very well with training.
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Product, Value
MEDITECH allows us to customize the system as we need to use it. With other vendors, we get what we...
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Product
MEDITECH’s financial status desktop tells the story of where we are at from a daily revenue and...
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Relationship
MEDITECH’s support is such a mixed bag. Things have gotten to the point where the support depends on...
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Relationship
MEDITECH has not kept their promises when it comes to the level of support and technology...
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Loyalty, Product
The system has some limitations that I don't like. There is an upgrade coming for the system, and we...
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Product
I am comfortable with Expanse Patient Accounting at this point. It is easy to read things in the...
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Operations
MEDITECH didn’t do a whole lot in terms of our build, testing, and go-live. We still have to go to...
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Loyalty, Product
We used to have different vendors for our solutions in two different areas of our organization. We...
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Operations
MEDITECH could reach out to us about continuing education or continuing training for things we may...
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Relationship
Whenever we have to escalate things with MEDITECH, our people have connections, so they can get...
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Operations, Product
Expanse Patient Accounting does exactly what we need it to do. I love that it works. It is easy to...
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Product
MEDITECH could improve ways to run reports in Expanse Patient Accounting. There could be selection...
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Operations
There are some things that we would do differently in terms of product implementation and training...
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Relationship, Product
The area where we need the most assistance from the vendor is patient accounting. We need to figure...
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Loyalty
We have a priority pack from MEDITECH with some issues on the financial side of things, and those...
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Relationship, Operations
MEDITECH has road maps that show us what is coming up, and their training has improved. MEDITECH has...
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Product
From an IT perspective, MEDITECH's system is easy, logical, and user friendly, but I don’t think all...
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Relationship
We are fortunate to have good revenue cycle support from MEDITECH, but our claims person is new and...
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Product
Expanse Patient Accounting is a very stable module, and we haven’t really had problems with...
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Relationship
We have a little better support for Expanse Patient Accounting than for other MEDITECH products,...
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Product
Expanse Patient Accounting doesn’t have any major problems with interoperability, but there are...
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Product
We have room to grow with Expanse Patient Accounting in areas like A/R days, but that doesn’t have...
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Relationship, Product
I don't hear much about Expanse Patient Accounting anymore. Before, every accounting woe was a...
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Relationship, Operations
It is very hard for my financial staff to even put tickets in for Expanse Patient Accounting and...
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Value
There was not much of an investment that we had to put into Expanse Patient Accounting, and whether...
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Relationship
How well working with the vendor goes really depends on who from MEDITECH we are working with. Some...
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Operations
MEDITECH could improve the quality of their training for support staff members and end users by...
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Relationship
It would be nice if the vendor were to do some periodic check-ins. We typically don't hear from the...
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Product, Value
The product is a highly integrated system that works well with all other parts of MEDITECH's...
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Relationship
I have talked to countless people at MEDITECH, and they just couldn’t believe that the product...
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Operations, Product
We went live with MEDITECH's system over a year ago, and we still can't produce financials. We are...
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Value
We have had trouble with charges not being captured with this solution. Over the first year, we feel...
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Relationship
When we have issues, we can put a case out there, but MEDITECH’s response time was not very good for...
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Operations, Value
We got money in the door within two weeks of going live with Expanse Patient Accounting. That is...
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Product
One thing that I enjoy about the product is the ease of being able to drill down into things like...
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Relationship, Operations
I would recommend that a friend have their revenue cycle team involved in more of the clinical...
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Operations
Our MEDITECH implementation was a little difficult. The vendor has a lot of new employees because...
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Relationship, Operations
Our MEDITECH account manager made sure things happened when we asked for them during our...
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Culture, Value
When MEDITECH presented the demo to us, they presented the Cadillac. When we bought the product,...
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Operations
We have had a fairly stable implementation. I have no complaints about the quality of the...
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Culture, Value
Generally, the vendor avoids charging for every little thing. They are pretty up front with their...
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Product, Value
MEDITECH doesn’t offer the greatest reports. Sometimes if we want to pull usable analytics out of...
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Culture, Operations, Product, Value
It is ridiculous that we have to do so much in Expanse Patient Accounting. I don't have a computer...
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Product, Value
I can't send an account on Expanse Patient Accounting to bad debt until all the bills have been...
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Relationship
Sometimes we have to escalate things that MEDITECH doesn’t think are a big deal, but those things...
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Operations, Product
Expanse Patient Accounting works excellently, and it has a lot of good stuff. MEDITECH has created...
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Relationship, Operations, Product
The MEDITECH program is blank, so if we have the knowledge, we can build it however we want....
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Product
From the backside, the product integrates with everything and hits the revenue stream as I would...
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Relationship
The vendor has been very good to me. I ask a lot of questions, and they get back to me.
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