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User Commentary
Product
The system does orders based on accounts. So if we have an account A, and the patient moves, then we...
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Loyalty, Product
I don't know that I would choose MEDITECH's system again if I needed a standalone ambulatory EHR...
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Product
MEDITECH hasn't done much in the ambulatory space around some of their core functionalities, like...
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Culture, Value
With Expanse Ambulatory EHR, the vendor doesn't necessarily charge us for everything, but everything...
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Operations
We train ourselves on the system, but I don't know whether we really need ongoing training at this...
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Culture, Loyalty, Product
Expanse Ambulatory EHR works as promoted, but there are a few things there. I will probably never be...
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Relationship
MEDITECH does really well with support. They are very receptive and available. I don't work with the...
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Loyalty, Operations, Product
We implemented the Expanse EHR pretty early on, and it has come along some in the last few years. I...
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Loyalty, Operations
We went with MEDITECH because they were the cheapest and they didn't have any required training....
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Relationship, Operations
My experience with MEDITECH is that they are overwhelmed by our size and technical expertise. They...
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Product
The product is simple. It is highly integrated with the hospital's system, but it is not very...
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Relationship, Product
Even just overall with MEDITECH’s support, I sometimes seem to have to escalate cases a little more...
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Value
For the most part, MEDITECH does avoid charging for every little thing. It is really interfaces and...
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Operations, Product
One of the challenges is that MEDITECH has a lot of standard content that they talk about, but the...
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Operations
MEDITECH does have a lot of tutorials; they are just not always up-to-date. The vendor has things...
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Loyalty, Product, Value
We are definitely getting to a higher satisfaction level with Expanse Ambulatory EHR; things have...
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Product
One area of improvement I would like to see is a better capability to associate lab tests or...
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Value
The cost aspect is what makes MEDITECH stand out. They offer a bundle. From the front door to the...
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Loyalty, Product
There are some flaws with the product in terms of extra clicks and integration, but the product has...
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Loyalty, Operations, Product
We have had huge problems with the upgrades. If we look at other vendors, their typical downtime...
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Relationship
MEDITECH has one extremely proactive person, but I don't see that from the rest of the organization....
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Product
The interoperability between each care setting is a strength, and the system is very easy to use. It...
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Product
I would like the portal to allow me to send and receive documents. I can receive a PDF document and...
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Loyalty, Product
Expanse Ambulatory EHR is getting there in terms of maturity. The solution is doing what it is...
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Relationship, Product
One thing MEDITECH needs to continue to improve on is their infrastructure, like servers, storage,...
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Relationship
The MEDITECH customer service people do really well. We don’t have to escalate issues to our...
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Operations, Product
The good news is there is a fairly short time until the rollout. The bad news is that there are many...
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Product
We can do documentation very quickly in Expanse Ambulatory EHR. The system's customization options...
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Product
The vendor's ambulatory orders are better than their acute orders, but I still don't think they are...
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Product
We would like to have the ability to automate more things in the system, like barcode scanners. We...
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Operations, Product
MEDITECH could provide better instructional videos or more details that are specific to user...
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Product, Value
A lot of the efficiencies that we see in the system with ordering and chart-navigation could be more...
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Loyalty, Relationship, Product
I suspect that MEDITECH will go through a bit of a downgrade because we have seen a lot of other EHR...
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Product
Some of the stuff in the EHR is just not intuitive, especially some of the reporting stuff. With...
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Relationship
MEDITECH has an idea function in their task system, and ideas don't necessarily come to fruition...
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Relationship, Product
MEDITECH has promised some things for several years, and they just really haven't delivered on those...
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Product
The thing about the EHR is that it is great for primary care stuff that really feeds into inpatient...
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Operations
When we went live with MEDITECH's system, we exceeded efficiency expectations a lot sooner than we...
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Product
MEDITECH’s web-based product is very good, and the user interface is very user friendly and can be...
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Relationship
We can call and tell MEDITECH if a feature doesn't work exactly the way we want it to, and then they...
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Loyalty, Operations, Product
What is unique about MEDITECH's system is the amount of provider input the vendor allows. I have not...
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Product
We have been having speed issues with every update we take from MEDITECH. After we take the update,...
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Relationship
MEDITECH needs to be quicker with their responses to our open cases.
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Product
There are so many components in Expanse Ambulatory EHR for a new end user to learn. We could use...
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Relationship, Product
For our meaningful use and MIPS reporting, we often have to build things ourselves and report on...
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Relationship
I wish MEDITECH would get their product maps and development team to move up their timelines or add...
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Relationship
MEDITECH’S technical support at night is off the charts. The technical support team is one team that...
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Relationship
We do have frequent discussions with MEDITECH’s executives, and we go over our current issues.
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Product, Value
I would buy MEDITECH's system again for our organization because of the size. We are not big, but we...
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Loyalty, Relationship
On the road map, MEDITECH keeps their promises. They have seminars a couple of times a year that we...
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Operations, Product
The system does a fairly solid job, and the vendor is getting better on the ambulatory side. There...
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Product
The biggest issues I have basically are just the shortcomings of interfacing and other vendor...
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Product
There is complexity in the integration when we start getting into some of the clinical things....
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Operations
MEDITECH put all the training online, so it is pretty good. And they give webinars.
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Culture, Operations
Expanse Ambulatory EHR wasn't completely built when we went live on it. MEDITECH could improve by...
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Product
If I were to choose an EHR again, I would have to evaluate a little before going with Expanse...
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Relationship, Product
I like the front-office abilities in Expanse Ambulatory EHR, and I like some of the automation. For...
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Loyalty, Product
I hope that MEDITECH will improve the system by enhancing its workflows and taking some of our...
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Loyalty
I am happy with Expanse Ambulatory EHR, and I would choose to go with the system again. I think that...
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Operations
MEDITECH could do a better job of training from a consultant standpoint. Our training for our...
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Relationship, Operations
MEDITECH has been a great partner for us. They have been very receptive to questions and concerns...
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Operations
I don't really have ongoing training for Expanse Ambulatory EHR. That could be an area of...
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Loyalty, Product
Expanse Ambulatory EHR is a necessary evil. Theoretically, if it did everything we really wanted it...
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Operations, Product
I honestly think the product is pretty easy to use, but there are a lot of clicks to get anywhere....
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Value
Expanse Ambulatory EHR is definitely a less costly product than other products would be, but I don't...
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Relationship, Product
MEDITECH does upgrades that seem to respond to thoughts and recommendations. They are flexible and...
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Product
I would love to see the vendor make the product slicker. I don't know whether our problem is because...
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Loyalty, Product
Working with Expanse Ambulatory EHR is a challenge, but things are getting better every day. That is...
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