Keena Healthcare Technology Technical Services Commentary
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Subject Expert
Daniel Zeitner
Research Director
Commentary Summary
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User Commentary
Value
Keena Healthcare Technology does not avoid charging for every little thing. They charge a quarter...
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Relationship
Keena Healthcare Technology listens to our concerns and customizes the services to the needs of the...
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Relationship
I love working with Keena Healthcare Technology. They understand our EHR, and that is great. They...
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Relationship
We have worked with some other firms and haven't been happy with them. Keena Healthcare Technology...
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Relationship
The firm could improve in terms of their quality assurance. We sometimes get the extract, and they...
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Loyalty, Relationship, Services
One reason we like working with Keena Healthcare Technology is they have quite a breadth of...
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Relationship, Services
Keena Healthcare Technology exceeded our expectations by not only fulfilling the terms of their...
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Relationship
The people from Keena Healthcare Technology are all really well educated and willing to help with...
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Value
The way that Keena Healthcare Technology charges is probably a weakness. It may just be the way that...
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Value, Value
I am a pretty big fan of Keena Healthcare Technology. They are a great partner. We get our money's...
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Relationship, Relationship, Services, Services
In comparison to Keena Healthcare Technology, we have seen horrible outcomes from other firms. With...
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Relationship, Relationship, Services, Services
The areas of improvement are on our side. Keena Healthcare Technology doesn’t slow us down; we slow...
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Services, Services
Keena Healthcare Technology supports an absolutely vital piece of our workflow that is a crucial...
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Relationship, Relationship
Typically, the products we use from Keena Healthcare Technology have customizations that we request....
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Value
One thing Keena Healthcare Technology does that really exceeds expectations is they don't...
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Relationship
I am very happy with Keena Healthcare Technology, and I have not found a weakness yet. They are...
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Relationship, Operations
We have been more than happy and satisfied with Keena Healthcare Technology from the build process...
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Relationship
We have recurring calls with the firm. Sometimes they have new technology that they bring forward to...
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Value
When the work we were doing with a previous company became too expensive and cumbersome, we engaged...
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Relationship
One of Keena Healthcare Technology’s strengths is their leadership. They have the ability to wear...
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Relationship, Services
One of Keena Healthcare Technology’s strengths, which is also their weakness, is that they will...
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Relationship
Keena Healthcare Technology has strong people, and that is their biggest opportunity to get better....
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Relationship, Relationship
We have worked with Keena Healthcare Technology for a very long time, and we have built a...
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Relationship, Relationship, Services
The benefit of working with Keena Healthcare Technology is that a lot of things are fluid, and the...
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Relationship, Relationship, Value, Value
I want the pricing structure around email inquiries to be changed. Keena Healthcare Technology...
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Relationship, Relationship
I have talked to every level of Keena Healthcare Technology's leadership. They have been pulled in...
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Value, Value
We would like to see Keena Healthcare Technology continue to maintain the technical documentation to...
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Relationship, Relationship
We have always had support from Keena Healthcare Technology's leadership. They are always very...
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Relationship, Relationship, Operations, Operations
Keena Healthcare Technology provides some consultative action on some of the interfaces and...
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Relationship, Relationship
Keena Healthcare Technology is very responsive to us, and they are very helpful. Keena Healthcare...
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Relationship, Relationship, Operations, Operations
We had a gigantic amount of data that needed to be rescripted, coded, and converted, and one of the...
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Value, Value
We agreed to one fixed price with Keena Healthcare Technology. In comparison to what other firms...
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Relationship, Relationship, Services, Services
We have had some issues with Keena Healthcare Technology in the past with timeliness and quality, so...
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Loyalty, Loyalty, Relationship, Relationship
We have a very efficient team from Keena Healthcare Technology that gets things done. We have had a...
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Relationship, Relationship, Operations
We had several balls in the air while going through the consolidation project. There were numerous...
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Loyalty, Loyalty, Value, Value
We chose to work with Keena Healthcare Technology because we had worked with them before and trusted...
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Operations, Operations
I would like to see Keena Healthcare Technology improve by having a little more consultant-involved...
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Loyalty, Loyalty, Relationship, Relationship
Keena Healthcare Technology is easy to talk about. When we moved away from our primary medical...
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Relationship, Relationship
Keena Healthcare Technology has very creative ways of getting what we need, so they have definitely...
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Relationship, Relationship
If I was talking to a peer or friend calling for a reference, I would share with them that one of...
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Relationship, Relationship, Operations, Operations
The first consultant we had was a little green in their communication; there was not a lot of...
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Loyalty, Loyalty, Relationship, Relationship
The firm is not just focused on one EHR. Whether something is an old system or a new system, they...
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