IKS Revenue Cycle Management Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Relationship, Relationship, Operations, Operations
Our A/R days are extremely high based on the work IKS Health has done in the past. The number of A/R...
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Relationship, Relationship
I have had great executive involvement with IKS Health from the day I walked in the door. They...
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Loyalty, Loyalty, Relationship, Relationship
My recommendation to another organization is to recognize that with an outsourced company, the...
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Relationship, Relationship
IKS Health wasn't doing a great job. We had a lot of challenges with the work they were doing. Their...
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Relationship, Relationship
IKS Health needs to bring more written processes to educate us about best practices for clean...
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Relationship, Relationship, Operations, Operations
If I were to recommend the firm to a friend based on what I received as a service, I wouldn't...
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Relationship, Relationship
When we signed with IKS Health, their model was very personnel driven. People were calling the...
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Loyalty, Loyalty, Services, Services
IKS Health had no process automation. We got to where we needed to be, but that wasn't just...
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Relationship, Relationship, Value, Value
IKS Health entered our organization to give us some lift and capacity to really help us get our...
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Operations, Services
We often had timely filing write-offs on the firm’s watch. The firm didn't work the appeals in time....
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Relationship, Relationship
Sometimes partnerships get worse over time, but most get better with age. Our partnership with IKS...
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Operations, Operations
The progression that IKS Health made to get better was riddled with potholes. They had a huge...
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Relationship, Relationship, Value, Value
With IKS Health, we have services at a low cost with high outlook performance. We have worked hard...
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Relationship, Relationship
Because of our long-term relationship with the firm and the fact that we work together as a team, I...
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Relationship, Relationship
With the level of turnover, it is really hard to keep the same people in the firm’s overseas team.
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Relationship, Relationship
The firm does a good job. Occasionally, they fall down, primarily when leaders turnover and things...
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Relationship, Relationship, Services
IKS Health is really good at doing what we want once their people have been here for a while. The...
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Relationship, Relationship
We work with some different firms, and out of those firms, IKS Health is probably the least...
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Relationship, Relationship
I think there can always be improvement in communication when dealing with two parties. We need...
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Relationship, Relationship
When I think of top-of-the-scale quality, I am wowed every single day. When I have a discussion with...
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Loyalty, Loyalty, Relationship, Relationship
We have a strategic relationship with IKS Health as a whole. We have made a conscious decision to...
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Relationship, Relationship
IKS Health is really strong from a technical perspective. They have a lot of really smart people on...
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Relationship, Relationship
The work that the firm does for our organization is primarily related to personal injury; personal...
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Relationship, Relationship, Value
The IKS Health team that works with our organization is not bad, but it is not great. We get what we...
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Relationship, Relationship, Value
The firm’s senior leadership, the folks that come in to help scope projects, are some of the best....
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Relationship, Relationship, Value
The firm has had the same amount of turnover that everybody has had in healthcare. But our...
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Relationship, Relationship
IKS Health’s best attribute is their people. From a client-relations perspective and in terms of the...
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Relationship, Relationship
At IKS Health, for simple changes, everything has to be run all the way up the totem pole. There is...
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Relationship, Relationship, Value, Value
IKS Health probably takes our lead more than anything when it comes to driving tangible outcomes,...
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Relationship, Relationship, Services, Services, Value, Value
I would recommend IKS Health but with a caveat that I wouldn't recommend them for a full revenue...
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Loyalty, Loyalty, Services, Services
From a technology perspective, we looked at what else was out there in the revenue cycle management...
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Relationship, Value
We couldn't have gotten where we are without IKS Health. They have really been an integral part of...
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Relationship, Relationship, Services, Services
Over the last while, it feels like the revenue cycle has become a chore for IKS Health rather than...
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Value, Value
IKS Health is very pushy with a contingency-based model and an exclusive contract structure. We have...
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Relationship, Relationship, Services, Services
IKS Health takes the initiative to look at things that we want to look into but haven't had the time...
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Relationship, Relationship
I deal with the firm's upper management team. If we run into an issue, we are pretty well connected...
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Relationship, Relationship
The team that we work with from IKS Health is great. We are able to meet with them and resolve...
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Relationship, Relationship, Operations, Operations
IKS Health changes their people without really telling us. We shouldn't see that or feel the impact....
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Relationship, Relationship
Having worked with IKS Health for the amount of time that we have, we have had ebbs and flows, not...
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Relationship, Relationship, Services, Services
The revenue cycle is called that for a reason. It is a cycle, and it is designed to benefit the...
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Relationship, Relationship
The key word in working with IKS Health is willingness. I think they are willing. Customer service...
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Relationship, Relationship
We thought we were walking into a relationship with IKS Health, and that has not been the case. We...
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Relationship, Relationship, Operations, Operations
IKS Health has struggled to maintain an expert knowledge base among their workforce to an adequate...
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Relationship, Relationship
I am unsure whether IKS Health understands how to apply something to our organization or use the...
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Relationship, Relationship
IKS Health’s support team is offshore, and I sometimes feel like we have to educate the various...
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Relationship, Relationship, Relationship
IKS Health is doing the best they can to keep their promises. When we started with the firm, they...
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Value, Value, Value
IKS Health has not been nickel-and-diming us. That is a common perception of offshoring entities,...
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Relationship, Relationship, Relationship
IKS Health’s staff is a little hit or miss. From a tactical performance perspective, the firm hasn’t...
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Operations, Operations, Operations
A lot of what we are dealing with right now is still very tactical and not strategic, but what I...
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Relationship, Relationship, Relationship
IKS Health has exceeded expectations in the amount of focus they put on issues we bring up. For...
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Relationship, Relationship, Relationship
I would definitely recommend IKS Health. However, it is important for people to understand that not...
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Services, Services, Value, Value
IKS Health generally does a very good job with their denials rate. We are pleased with their...
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Value, Value
IKS Health avoids charging for every little thing. They aggregate things. We get good service....
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Services, Services
IKS Health is trying to evolve from a technology perspective in supporting the revenue cycle, and...
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Loyalty, Loyalty, Relationship, Relationship
IKS Health is extremely responsive and fast, and if we need to get on with the highest-level...
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Relationship, Relationship
The firm's level of service is always proper. They maintain a high level, so we are at a high level...
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Relationship, Relationship, Operations, Operations
Especially in our organization's care space, IKS Health has good relevant experience, and they are...
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Relationship, Relationship
We are happy with the service that is provided by IKS Health. The relationship as a whole is in a...
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Value, Value
We have a contract structure that helps the firm avoid charging for every little thing, and I don't...
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Value
IKS Health has made some really nice investments in technology over the last 18 months to 2 years....
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Relationship, Relationship
When we are dealing with a managed service provider, especially an offshore provider, we are...
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Relationship, Relationship
Having worked with IKS Health previously, we brought them into our current company, and they...
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Relationship, Relationship, Value, Value
IKS Revenue Cycle Management has underwhelmed us and underperformed in the reporting and delivery...
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Relationship, Relationship
Overall, IKS Health is doing a pretty good job. Getting to where we are now took us a while and...
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Relationship, Relationship
IKS Health hadn't been doing a great job for us. We had a lot of challenges with the work they were...
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Relationship, Relationship
IKS Health needs to bring more written processes from their perspective on educating us about best...
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Relationship, Relationship, Operations, Operations
A/R days are extremely high based on the work IKS Health has done in the past. The number of A/R...
Login or Create an Account to see details.
Relationship, Relationship
I have had great executive involvement from IKS Health from the day I walked in the door. They...
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Loyalty, Loyalty, Relationship, Relationship
My recommendation to another organization is to recognize that with an outsourced company, the...
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Relationship, Relationship
The firm has strong higher-up account managers who know how to get stuff done. But the people below...
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Value, Value
We haven’t necessarily felt nickel-and-dimed by IKS Health, but as we were going through the scoping...
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Relationship, Relationship
IKS Health is very collaborative and communicative. They are willing to let us point them in a...
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Relationship, Relationship
The firm could work on being proactive about best practices and identifying problems. We usually...
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Operations, Services
IKS Health didn’t always have urgency around finding results on their own. Early on, the firm often...
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Relationship, Relationship
IKS Health has been phenomenal in terms of group problem-solving, devoting resources to being...
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Relationship, Relationship
IKS Health is very responsive, so if we have an issue or a challenge with how they are performing,...
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