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Boyd Stewart
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KLAS Research Director - Boyd Stewart
 
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Payment Accuracy & Integrity Solutions 2023: Financial Outcomes Top of Mind
Payment Accuracy & Integrity Solutions 2023:
Financial Outcomes Top of Mind
October 2023
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HealthEdge Source 2023: Enhancing Payment Integrity
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User Commentary

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Analyst/Coordinator

Relationship, Operations

HealthEdge is taking a more customer-focused and education-based approach, and I like that. They...

Mar 2024
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Analyst/Coordinator

Relationship, Operations

HealthEdge has some other very cool things, but because of the size of our organization, we can't...

Mar 2024
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Analyst/Coordinator

Value

HealthEdge makes us pay for things that should be part of the platform's standard operating policy....

Mar 2024
||
(0)
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Analyst/Coordinator

Product

HealthEdge mainly catches claims management services edits and billing irregularities, and that is good....

Mar 2024
||
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Manager

Product

I would like to get more involved with the back-end auditing piece in Source. Updates happen...

Oct 2023
||
(0)
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Manager

Relationship, Product

HealthEdge is great at providing data and information. There is a lot of information on the CMS...

Oct 2023
||
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Manager

Relationship

HealthEdge needs to communicate more about all the changes that may be coming down the road. They...

Oct 2023
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Manager

Operations, Product

We run a lot of tests in our lower-level environments, so we would like it if the vendor could...

Oct 2023
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Manager

Operations

HealthEdge was pretty thorough with training. But with the UI for Source, I don't know whether the...

Oct 2023
||
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Manager

Relationship

HealthEdge is great. Whenever we have an issue, they get involved and try to help out. The product...

Oct 2023
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Manager

Value

Performance went down a little after we switched one of HealthEdge's solutions to the cloud. An...

Oct 2023
||
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Manager

Relationship

Before Burgess was acquired by HealthEdge, the system was definitely a bit simpler. They also...

Oct 2023
||
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Manager

Product, Value

Claims Pricing and Editing has helped us be more compliant, and it has been pretty critical to our...

Oct 2023
||
(0)
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Manager

Relationship

We have dedicated from people from HealthEdge who respond to our help desk tickets, and we...

Oct 2023
||
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Manager

Relationship, Product, Value

HealthEdge consistently updates and changes their system because they are just trying to continue to...

Oct 2023
||
(0)
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Director

Operations

We are working out some kinks right now with the integration between this product and another...

Aug 2023
||
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Director

Relationship, Product

Getting visibility into the vendor's timelines and performance has been hard. There isn’t...

Aug 2023
||
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Director

Loyalty

I sometimes worry about the compliance of some information passing without a secure portal. The main...

Aug 2023
||
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Director

Relationship

The vendor has the right plan in place, and they have very helpful people. When I go to their...

Aug 2023
||
(0)
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VP/Other Executive

Relationship

We would like HealthEdge to use their client base to support the decisions the vendor is making for...

Jul 2023
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(0)
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VP/Other Executive

Relationship

HealthEdge is always willing to get on a call and listen. We pushed to create a user group that the...

Jul 2023
||
(0)
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VP/Other Executive

Operations

There is an opportunity for improvement in HealthEdge’s training. If we have any questions or need...

Jul 2023
||
(0)
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Analyst/Coordinator

Value

HealthEdge's software is very expensive. They modularize their tools and create everything à la...

May 2023
||
(0)
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Analyst/Coordinator

Operations

We had failures on the initial implementation with HealthEdge. We did a full cutover, and there were...

May 2023
||
(0)
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Analyst/Coordinator

Operations

HealthEdge is making notable improvements in their training area. They have trainers, and I have...

May 2023
||
(0)
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Analyst/Coordinator

Product

HealthEdge does lack some reporting capabilities. That comes back to some operational things that I...

May 2023
||
(0)
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Analyst/Coordinator

Product

HealthEdge could benefit from making their product integrated and interoperable. They lack...

May 2023
||
(0)
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Analyst/Coordinator

Relationship

I come from a world where people need to listen to the customer, and HealthEdge certainly does. I...

May 2023
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