GuardRFID RTLS Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Operations
There is one person at GuardRFID who can provide training and has good product knowledge. All of the...
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Product
Solutions for facilities of our size tend to be really lacking. We are not an enterprise...
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Relationship
Our relationship with GuardRFID has developed over a number of years, but they would prefer for us...
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Product
The solution consists of both hardware and software components. It runs on a Windows server....
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Relationship
I have never had a contact at GuardRFID. I have put tickets in with the TotGuard representatives and...
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Product
I like the tracking and the whole idea of TotGuard for infant security. I like being able to locate...
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Product
We have a lot of our staff members who aren’t able to log in to TotGuard, so the alarms go off...
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Relationship, Product
I would recommend TotGuard for someone who is in a place where they can get access to support, but...
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Operations, Product
We haven't had any issues with TotGuard, and when there are any software updates for it, we get...
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Value
A lot of our patients refuse to wear certain TotGuard tags, so we are spending money to have these...
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Value
We have really struggled with the TotGuard umbilical tags expiring. The tags are not uploading to...
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Relationship
The TotGuard product itself is good. TotGuard works exactly like GuardRFID says it will. It is easy...
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Culture
The sales process and the implementation were not good, and we are still having some side effects...
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Value
When we purchased TotGuard, we were short a couple of tag readers and such. GuardRFID told me they...
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Operations
It would be nice if GuardRFID could do follow-up training with the staff on the basic operation of...
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Loyalty, Product
We upgraded the product, but TotGuard wasn't anything new. The main reason we upgraded was that the...
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Operations
I don't get any training. GuardRFID never offered training unless my superiors got something that...
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Product
We have the TotGuard devices in stairways where we exit and in the elevators, so anytime a baby with...
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Relationship
Sometimes, we get a note offline, and I'm not sure what causes that or how to fix the issue. I call...
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Relationship
I would buy TotGuard again, but I would have a better plan and more support for it. It is difficult...
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Relationship, Operations
When we needed to move a sensor, it took a long time for us to get support. It was so difficult to...
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Relationship
When there is a difficulty with the product, GuardRFID should respond right away. We often get the...
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Product
For the nurses that use TotGuard, it is good and easy to learn. And TotGuard tracks things. When we...
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Relationship
My likelihood to recommend TotGuard to a peer or friend who works at a similar organization is low....
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Loyalty, Relationship
I don't see GuardRFID communicating with us, reaching out to us, or saying anything they are going...
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Value
TotGuard is pretty expensive, but it works well. Our upgrade was good. I like the safety it brings...
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Loyalty, Product
I like the system, but the TotGuard devices for moms break a lot due to being dropped. The seal on...
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Loyalty, Product
I would like to fix a certain user issue in the system. When a mom and baby change floors, we have...
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Operations, Product
The design of the system is easy to use. The hardware and software are both user friendly.
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Relationship
We had to make a product change, and GuardRFID had delays in getting us the equipment we needed....
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Relationship, Operations
There is a gap in the ability to contact GuardRFID and have real-time support. We have been trained...
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Product
With integration, we have to make requests because the vendor doesn't come in and give us options....
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Loyalty
When we began the process of courting a replacement for our previous solution, GuardRFID's system...
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Operations
There is quite a bit of stress that comes along with tweaking an infant security system. Whether the...
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Culture, Relationship
When companies have a new customer on the hook, they are pretty aggressive in making promises about...
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Product, Value
The GuardRFID product is fantastic. The previous system we used had one thing going for it; once the...
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Relationship
GuardRFID's support team is money, and if they can't figure something out over the phone, they will...
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Operations
I'm old school, so there is a part of me that really wishes that people would just come on-site and...
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Product
TotGuard is perfect. Everything works really well with it. I like how easy it is to track patients,...
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Product
The product’s PoE switches don’t last as long as we thought they would. Replacing them is kind of a...
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Product
We had several occurrences where a parent tried taking a child when they weren't supposed to, and...
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Loyalty
The product does what we want it to do. However, once we start adding a lot more devices, we don’t...
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Product
The tracking layout needs to be different in terms of how we visually see it on the screen. It is...
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Product
We can track anything that we want to keep track of with the product. We may have some carts that we...
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Operations, Value
Our end users are pretty comfortable with the solution. Our implementations of the vendor's upgrades...
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Product
We don't have any integration options besides HL7 for transferring patients, but that is pretty...
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Relationship
There are release notes that are available for us to go back and look at, but the vendor could...
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Product, Value
Technology becomes obsolete quickly. Our issue with the system isn't necessarily that it is...
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Loyalty
The product is not part of our long-term plans. Our use of TotGuard is limited. We have had other...
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Relationship
GuardRFID does not keep all of their promises. When I first moved into this position, it was...
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Product, Value
We value the technology and what it does for infant security, but the way GuardRFID sets up the...
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Product
The challenge with us trying to use this technology in multiple different avenues is the fact that...
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Relationship
I think people at GuardRFID are empowered to solve problems. We have met with several different...
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Product
We still have some challenges, but the technology does what it needs to do to keep our infants safe...
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Relationship
I would want the customer support people to improve their ability to resolve any challenges or...
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Product
We really like TotGuard. Some of my staff members don't think it is user friendly, but they may not...
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Operations
It would be great if we could get some additional training from the vendor. With staff turnover at...
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Relationship
We don't have to talk to GuardRFID too much besides talking about updates and stuff like that, but...
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Product
There could probably be some small UI improvements with TotGuard.
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Product
The high-alert tags are very difficult to apply on a patient. The tags have three parts to them....
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Product
The only time the TotGuard device actually sounds an alarm is when the patient leaves the hospital....
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Value
Lots of times, we don't even put the tags on patients. We track equipment with the system. We put a...
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Operations, Product
The product is pretty simple to use. Some people seem to struggle with the system, though, and other...
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Operations
GuardRFID could do some online tutorials or something for the system. We have a lot of contracted...
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Relationship
The vendor's service people are usually pretty good about being proactive. If the vendor's people...
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Product
I have been very pleased with TotGuard. It has done exactly what the vendor said it would do. The...
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Relationship
The vendor's support has been very good. We have a service agreement in place, so the system is...
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Relationship
I have managed to create a personal relationship with several of the vendor's support people. When I...
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Product
There have been a myriad of issues with the platform. Features of the system that have been promised...
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Operations
The training offered by GuardRFID is lacking. The support we receive is haphazard at best. As a...
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Product
I like the consistency of the product. We have tried using GuardRFID RTLS through Wi-Fi. We have...
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Operations
The biggest success is GuardRFID’s philosophy around training. They bring in actual nurses, not...
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Product
A recommendation for the vendor would be that they can always go lighter and smaller. Though the...
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Loyalty, Product
As far as software goes, when we first started partnering with the vendor, they were very heavy on...
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Relationship
Since the product was acquired by HID, there has definitely been a bit more red tape. Before, I had...
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Product, Value
There is room for improvement in the cost of proprietary infrastructure deployment or the ability to...
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Operations, Value
The vendor is good about providing us with direct and customized training. I like that we don't get...
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Relationship, Operations, Product
GuardRFID gives web support, and they have been implementing updates through an online portion where...
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Relationship
The managers from GuardRFID are good, but getting them on the scene takes some time.
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Product
Some of the nodes go down on a regular basis. A lot of that has been due to some faulty electronic...
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Operations, Product
GuardRFID doesn’t teach a lot of people how to get to the actual Excel spreadsheets. That is not...
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Value
GuardRFID has a lot of technologies, but they are not cost effective for our facility, unfortunately....
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Relationship
The vendor seems to be pretty honest with us. They do well with their phone and web support....
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Product
The product is held together by duct tape right now, but if TotGuard weren't a robust system, it...
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Culture
We were told that the solution was a plug-and-play solution and that our installation would be...
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Product
TotGuard works great. One of the product's strengths is its reliability. We rarely have to do...
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Product, Value
It is a hassle to keep track of each unit's battery life and to reorder new units based on that. We...
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Loyalty, Product, Value
I am thankful that we have another system in addition to TotGuard. I wouldn't want to rely on...
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Product
I don't like that a device could be cut off of an umbilical cord without an alarm sounding.
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