Synapse Mobility Commentary
Filtered view: All
Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Product
When an image link gets sent to our EMR, it opens up in Synapse Mobility. We also have a link within...
Login or Create an Account to see details.
Product
I would like to see Fujifilm merge Synapse Mobility and the PACS viewer into a more seamless...
Login or Create an Account to see details.
Product
I think the vendor is stepping away a little from the zero-footprint viewer for the radiologists....
Login or Create an Account to see details.
Loyalty, Relationship
The support model is a little weird at Fujifilm; they go to the actual vendor that created the...
Login or Create an Account to see details.
Relationship
We used to have routine meetings with the vendor to talk about issues and to get updates on patches,...
Login or Create an Account to see details.
Operations, Product
Synapse Mobility is a long-term solution. There is not really a ton of training with Fujifilm....
Login or Create an Account to see details.
Culture, Loyalty
We haven't been thrilled with Synapse Mobility. There were some things about the system that we...
Login or Create an Account to see details.
Operations
We haven't received any ongoing training from Fujifilm, and their initial training wasn't anything...
Login or Create an Account to see details.
Operations, Product
The most recent transition we had was not super smooth, but now that we have gotten it cleaned up,...
Login or Create an Account to see details.
Loyalty, Product
One of our particular systems only stores videos as MP4 files. Synapse Mobility requires a specific...
Login or Create an Account to see details.
Loyalty, Product
The last product we had was not robust. With the way we have things set up with Synapse Mobility,...
Login or Create an Account to see details.
Operations
The implementation went well. The vendor gave us pretty good training for when we went live. When we...
Login or Create an Account to see details.
Value
As we have seen more and more users using the full PACS instead of a universal viewer, the...
Login or Create an Account to see details.
Product
Synapse Mobility is a very useful tool, and it has worked well. The system is pretty easy and very...
Login or Create an Account to see details.
Culture, Value
With Synapse Mobility, there have been no extra charges at all. There has just been one service...
Login or Create an Account to see details.
Relationship
There was an executive from Fujifilm who came to us and had a meeting, and that was quite a...
Login or Create an Account to see details.
Product
Our physicians hate the product and insist we put our old viewer back in. Fuji intends to market...
Login or Create an Account to see details.
Culture, Loyalty
In general, Synapse Mobility is not part of our long-term plans. It is not a reasonable universal...
Login or Create an Account to see details.
Loyalty
Synapse Mobility is obviously not part of the vendor’s long-term plans. Fujifilm is trying to market...
Login or Create an Account to see details.
Relationship, Value
I have talked to Fuji a couple of times about their strategy for a universal viewer. They are at...
Login or Create an Account to see details.
Operations, Product
We upgraded from the AIX to Windows recently, and from a Synapse Mobility standpoint, there weren't...
Login or Create an Account to see details.
Loyalty, Product
Other organizations' universal viewers can be integrated with Epic software for an interpretive...
Login or Create an Account to see details.
Product
Our physicians' dissatisfaction with Fujifilm makes sense because of the product we have. I have had...
Login or Create an Account to see details.
Product
Synapse Mobility is a straightforward, basic product. We can view, pan, scroll, and change our white...
Login or Create an Account to see details.
Relationship
Regarding Fuji's escalation through their service center, we don't get things solved right away. The...
Login or Create an Account to see details.
Relationship, Product
We haven't really had to deal with any real changes with Synapse Mobility, so we have been pretty...
Login or Create an Account to see details.
Loyalty
We are going to reevaluate everything, but right now, the product is part of our long-term plans. We...
Login or Create an Account to see details.
Loyalty, Product
With Fujifilm’s products, the common thing that I hear from a lot of doctors is that the system is...
Login or Create an Account to see details.
Product
We are struggling with image distribution, and as far as I know, Fujifilm doesn't have anything that...
Login or Create an Account to see details.
Operations
There is not much training for Synapse Mobility. The product is simple, and the vendor is really...
Login or Create an Account to see details.
Product
Fujifilm’s product is good. It works great. There are some bugs, but everything has bugs. Synapse...
Login or Create an Account to see details.
Value
The contract says the vendor can charge for updates, and they do charge for updates now, but in the...
Login or Create an Account to see details.
Product
In terms of integration, the product has a few things that are really nice. For example, it has a...
Login or Create an Account to see details.
Operations
We had some implementation pieces with Synapse Mobility that didn’t entirely get addressed from our...
Login or Create an Account to see details.
Product
I like Synapse Mobility, and I always have. The product is pretty simple and easy for end users to...
Login or Create an Account to see details.
Culture, Loyalty
We are struggling with Synapse Mobility as it does not meet our basic needs. There is really no...
Login or Create an Account to see details.
Culture
We found out the demo didn't really represent what we were getting, including the speed. The speed...
Login or Create an Account to see details.
Culture, Value
I would not necessarily say that Fujifilm nickel-and-dimes us, but we do feel like we got swindled...
Login or Create an Account to see details.
Product
Fujifilm needs to work on functionality, and they also need to take a look at the workflow for...
Login or Create an Account to see details.
Relationship
Synapse Mobility is not a Fuji product; Fuji sources it from another vendor. If it were a Fuji...
Login or Create an Account to see details.
Product
Synapse Mobility is meant to be a bare-bones viewer, and that is what it is. There are other viewers...
Login or Create an Account to see details.
Culture, Loyalty, Relationship
We have investigated several other universal viewers, and we never got off of square one with any of...
Login or Create an Account to see details.
Product
Medical image exchange is something we have already gotten involved in, and it would be nice if...
Login or Create an Account to see details.
Product
The radiology folks use Synapse Mobility on their phone or laptop when they are on the road and have...
Login or Create an Account to see details.
Value
Fujifilm is average compared to other companies when it comes to keeping their promises. I do not...
Login or Create an Account to see details.
Product
Synapse Mobility’s strength is its ability to cross-reference multiple imaging sources to utilize...
Login or Create an Account to see details.
Product
Fujifilm could bring some functionality to the table to replicate more of the functionality of the...
Login or Create an Account to see details.
Product
Synapse Mobility is performing very well for how we are using it.
Login or Create an Account to see details.
Relationship
Everything that we have asked Fujifilm for has been well received. I have good luck with their...
Login or Create an Account to see details.
​
Featured Report
Preferences