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Synapse (Global) Commentary
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Eder Lagemann
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KLAS Research Director - Eder Lagemann
 
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User Commentary

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VP/Other Executive

Value

Synapse is cheaper than other solutions, but we get what we pay for. I suspect that Fujifilm is...

Jan 2024
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VP/Other Executive

Operations

During the user acceptance testing of Synapse, we had a fantastic representation from the main team;...

Jan 2024
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VP/Other Executive

Relationship

Phone and web support is where we stumble a bit with Fujifilm. The ground team reacts to needs as...

Jan 2024
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VP/Other Executive

Product

In terms of new technology from Fujifilm, we received two modules for chest x-ray triage and breast...

Jan 2024
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Analyst/Coordinator

Loyalty

We have a plan in place with the vendor, so I think our satisfaction will be decent next year....

Dec 2023
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Analyst/Coordinator

Product

The work our radiologists do is complex. We found several gaps in the solution that we have spent...

Dec 2023
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Analyst/Coordinator

Relationship

We have a problem getting dates from Fujifilm. We have spent a lot of time trying to get timelines...

Dec 2023
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Analyst/Coordinator

Value

Fujifilm does not charge us for little things. They are very good at that. That could be seen as a...

Dec 2023
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Analyst/Coordinator

Relationship

We have had several escalation meetings that have included Fujifilm's executive team. I don’t know...

Dec 2023
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Manager

Relationship

In any IT ecosystem or landscape, we can expect delays, or sometimes things don’t fit exactly as...

Sep 2023
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Manager

Loyalty, Product

Technology is changing, and user expectations are increasing. Now, our patients are expecting to be...

Sep 2023
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Related Articles
Article
KLAS article icon
The Shifting Market of Global PACS
10 January 20    |   Eder Lagemann and Jonathan Christensen
KLAS’ recent Global PACS 2019 report speaks to a shifting non-US market for PACS solutions. Many healthcare organizations are looking for imaging vendors that will meet their long-term and short-term
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Performance
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Europe PACS 2022
05 July 22    |   Eder Lagemann and Sidney Tate
The PACS market in Europe is evolving. To unify care delivery, many countries are pushing for HIT consolidation across regional groups of hospitals. At the same time, healthcare organizations are increasingly looking to expand their imaging strategies outside of radiology to bring together more departments and facilities at an enterprise level. This report leverages the perspectives of 199 individuals representing 168 unique organizations across 25 European countries to determine which PACS vendors are delivering the technology and partnerships needed to drive imaging progress in Europe.
Performance
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Middle East & Africa PACS 2022
05 April 22    |   Everton Santos and Sidney Tate
The PACS market in the Middle East and Africa is evolving, with some vendors gaining prominence and others losing traction. Healthcare organizations are looking to enhance their imaging strategies with new, advanced technology (e.g., AI and the cloud) and want vendors who innovate and deliver this technology. Using customer feedback from 60 organizations across 14 countries, this report is KLAS’ first to focus on the PACS market in the Middle East and Africa, exploring vendor market share and performance and examining which vendors are keeping pace with customer expectations.



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