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Synapse (Global) Commentary
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Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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Director

Product, Value

The ease of use is good for radiologists who use the product to produce reports. The product serves...

Apr 2024
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Director

Relationship

The product's integration is good. Fuji handles that well, and they are always helpful. They always...

Apr 2024
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Director

Operations, Product

Other vendors on the market have better designs. With Fuji's product, we create configuration...

Apr 2024
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Director

Relationship, Product

Fuji is very strong in North America, so they hardly do anything targeted toward our country. They...

Apr 2024
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Director

Relationship, Value

We do all the monitoring. We asked the vendor for a monitoring tool so that we could have proactive...

Apr 2024
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Director

Loyalty, Relationship

I think we will be more satisfied in the future. There was a change in the vendor's management, and...

Apr 2024
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Director

Product

One issue with the product is the lack of customization. It is a very rigid PACS. The vendor doesn't...

Apr 2024
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Director

Relationship

The vendor's support team is always available. I believe they treat us as something of a priority....

Apr 2024
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Director

Relationship, Product

We sometimes lack definitive solutions to problems. The vendor fixes things, but they don't apply...

Apr 2024
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Director

Culture

The vendor doesn't have good marketing. I would buy the product because I understand it. I know it...

Apr 2024
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Director

Operations

The vendor needs to be a little more present for our implementation processes. We have a lot of...

Apr 2024
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Director

Culture, Value

Because of the size of the contract we have with the vendor, they end up making things easier for us...

Apr 2024
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Director

Operations

Fujifilm practically doesn't offer training. We have exclusively internal training materials, even...

Apr 2024
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Manager

Relationship

Fujifilm has a good technical team to conduct projects.

Dec 2023
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Manager

Relationship

Fujifilm needs to work closer with their clients; we have noticed they have been distant from us recently....

Dec 2023
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(0)
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CIO

Relationship

Fujifilm has a really good team. They know their product and the market very well, so they are able...

Sep 2023
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(0)
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CIO

Relationship, Product

The workflow of Synapse is simple, and it is easy to manage the information. The Fujifilm team is...

Sep 2023
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CIO

Relationship, Product

Fujifilm could improve the accessibility of the system, especially for sites with poor internet connectivity....

Sep 2023
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CIO

Relationship, Operations

We wish Fujifilm had a user group meeting for advanced customers to share their experience with...

Sep 2023
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(0)
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Director

Relationship

Fujifilm is a good partner, they work closely with us, and their product is very stable.

Sep 2023
||
(0)
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Director

Product, Value

The firm could improve the integration and customization of the system to better meet our needs, and...

Sep 2023
||
(0)
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Manager

Relationship

Fujifilm understands their product. They have market experience, and they stay current with the...

Sep 2023
||
(0)
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Manager

Product

I like the work environment of Synapse. The system makes it simple to manage information, and the...

Sep 2023
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(0)
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Manager

Product

Fujifilm could improve the streaming capabilities of Synapse to enable access from networks with...

Sep 2023
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Manager

Relationship, Operations

I would like Fujifilm to conduct advanced user forums where we could share experiences.

Sep 2023
||
(0)
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Manager

Product

Fujifilm needs to improve their post-processing tools and the tool for 3D reconstructions and ensure...

Sep 2023
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Physician

Product

One of the strong points of Synapse is its speed. In the past, when I have worked with other PACS,...

Aug 2023
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Physician

Product

With Synapse, there is always an issue with improving the data. When we make mistakes in entering...

Aug 2023
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Physician

Product

Fujifilm could improve the way we visualize volumes and the 3D imaging. If we want to have all three...

Aug 2023
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(0)
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Physician

Relationship

When we negotiated with Fujifilm, they missed a few functionalities, and now we are correcting...

Aug 2023
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(0)
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Physician

Product

We like that Synapse is very easy to use and has advantages that other solutions don't. One of the...

Aug 2023
||
(0)
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Physician

Product

The only thing that we haven't accomplished yet with Fujifilm is getting them to let us download...

Aug 2023
||
(0)
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CIO

Product

Synapse is much better now that we have upgraded to a new version of the system. Its interface is...

May 2023
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(0)
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CIO

Relationship

The vendor's support and overall engagement are good. The vendor has a small footprint in our...

May 2023
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Article
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The Shifting Market of Global PACS
10 January 20    |   Eder Lagemann and Jonathan Christensen
KLAS’ recent Global PACS 2019 report speaks to a shifting non-US market for PACS solutions. Many healthcare organizations are looking for imaging vendors that will meet their long-term and short-term
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Europe PACS 2022
05 July 22    |   Eder Lagemann and Sidney Tate
The PACS market in Europe is evolving. To unify care delivery, many countries are pushing for HIT consolidation across regional groups of hospitals. At the same time, healthcare organizations are increasingly looking to expand their imaging strategies outside of radiology to bring together more departments and facilities at an enterprise level. This report leverages the perspectives of 199 individuals representing 168 unique organizations across 25 European countries to determine which PACS vendors are delivering the technology and partnerships needed to drive imaging progress in Europe.
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Middle East & Africa PACS 2022
05 April 22    |   Everton Santos and Sidney Tate
The PACS market in the Middle East and Africa is evolving, with some vendors gaining prominence and others losing traction. Healthcare organizations are looking to enhance their imaging strategies with new, advanced technology (e.g., AI and the cloud) and want vendors who innovate and deliver this technology. Using customer feedback from 60 organizations across 14 countries, this report is KLAS’ first to focus on the PACS market in the Middle East and Africa, exploring vendor market share and performance and examining which vendors are keeping pace with customer expectations.



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